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Evidence Guide: CPPDSM3011B - Monitor building facilities

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPDSM3011B - Monitor building facilities

What evidence can you provide to prove your understanding of each of the following citeria?

Identify maintenance and service requirements.

  1. Maintenance and service requirements of building facilities are specified and confirmed against work order according to organisational requirements.
  2. Work practices and time lines are discussed and agreed with relevant people according to organisational requirements.
  3. Site access and specific site requirements are verified and appropriate arrangements are made as required according to client, organisational and legislative requirements.
  4. Communication channels and processes are established and agreed with relevant people according to organisational requirements.
Maintenance and service requirements of building facilities are specified and confirmed against work order according to organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work practices and time lines are discussed and agreed with relevant people according to organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Site access and specific site requirements are verified and appropriate arrangements are made as required according to client, organisational and legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication channels and processes are established and agreed with relevant people according to organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor building facilities.

  1. Building facilities are monitored against work order to ensure completion of designated tasks occurs within required timeframes.
  2. Maintenance and service requirements are identified and noted according to applicable OHS and organisational requirements.
  3. Breaches of building controls are recognised and reported to relevant people for action according to organisational procedures.
  4. Appropriate interpersonal techniques are used to discuss issues or concerns with relevant people according to organisational requirements.
  5. Situations requiring specialist advice are identified and assistance is sought as required according to organisational requirements.
Building facilities are monitored against work order to ensure completion of designated tasks occurs within required timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintenance and service requirements are identified and noted according to applicable OHS and organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Breaches of building controls are recognised and reported to relevant people for action according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate interpersonal techniques are used to discuss issues or concerns with relevant people according to organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Situations requiring specialist advice are identified and assistance is sought as required according to organisational requirements.

Completed
Date:

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Arrange for routine maintenance and service.

  1. Routine maintenance and service to building facilities are arranged according to client, organisational and legislative requirements.
  2. Notification of completed maintenance and service is received and confirmed according to organisational procedures.
  3. Inspection is arranged to confirm maintenance or service has been effectively carried out according to work order, and client and organisational requirements.
  4. Business equipment and technology are used to maintain relevant documentation according to applicable OHS, legislative and organisational requirements.
Routine maintenance and service to building facilities are arranged according to client, organisational and legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notification of completed maintenance and service is received and confirmed according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inspection is arranged to confirm maintenance or service has been effectively carried out according to work order, and client and organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Business equipment and technology are used to maintain relevant documentation according to applicable OHS, legislative and organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

This unit of competency could be assessed through practical demonstration of monitoring building facilities to ensure maintenance and service problems are identified and resolved. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

ensuring effective communication flow during monitoring of building facilities and identifying required maintenance and service work

inspecting completed maintenance and service work against work order and using business equipment and technology to maintain associated documentation

knowledge of agency practices, ethical standards and legislative requirements associated with monitoring building facilities

verifying maintenance and service requirements against work order and consulting with relevant people to arrange access to building facilities.

Context of and specific resources for assessment

Resource implications for assessment include:

access to suitable simulated or real opportunities and resources to demonstrate competence

assessment instruments that may include personal planner and assessment record book

access to a registered provider of assessment services.

Where applicable, physical resources should include equipment modified for people with disabilities.

Access must be provided to appropriate learning and/or assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.

Validity and sufficiency of evidence require that:

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence

where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

communication skills to complete documentation and report findings, discuss client requirements and access arrangements, and interpret written and oral information

computing skills to access the internet and web pages, prepare and complete online forms, lodge electronic documents and search online databases

interpersonal skills to relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities

observation skills to assess operational condition of building facilities

organisational skills to arrange maintenance and service work and to schedule and carry out tasks within time lines

problem solving skills to manage maintenance or repair problems.

Required knowledge and understanding:

basic knowledge of property contracts and administrative requirements

basic requirements for building function checks

Building Code of Australia (BCA) requirements

common hazards to public and personal safety associated with particular types of maintenance work in buildings

limitations of work role, responsibility and professional abilities

organisational and professional procedures, ethical practices and business standards

points of contact with emergency service agencies

relevant federal and state or territory legislation and local government regulations related to:

anti-discrimination

consumer protection

environmental issues

equal employment opportunity (EEO)

financial probity

franchise and business structures

industrial relations

OHS

property sales, leasing and management.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Maintenance and service requirements include:

backups

changing user codes

confirmation of operational effectiveness

identification and replacement of worn parts

inspections, lubrication, cleaning and adjustments

regular services, such as waste removal, cleaning and grounds maintenance

repairs, maintenance or service under warranty

routine repairs, maintenance or service.

Work order information may relate to:

authorised contractors

authorised maintenance and service personnel

completion dates

maintenance, service and repair requirements and tasks

warranties and service information

work authorisations

work schedules.

Organisational requirements may be outlined and reflected in:

access and equity principles and practice guidelines

business and performance plans

complaint and dispute resolution procedures

environmental performance, including:

energy savings

efficiencies achieved by waste management, including recycling, re-use and use minimisation

water use minimisation

goals, objectives, plans, systems and processes

legal and ethical requirements and codes of practice

mission statements and strategic plans

OHS policies, procedures and programs

policies and procedures in relation to client service

quality and continuous improvement processes and standards

quality assurance and procedure manuals.

Site access and specific site requirements may relate to:

access and egress points

access codes

building codes and regulations

heritage listings

keys, passes and security clearance

noise control

OHS requirements

time of access

union requirements.

Clients may include:

building facility agents

building facility owners

building supervisors

government and legal instruments and agencies

managers

project managers

tenants.

Legislative requirements may be outlined and reflected in:

Australian standards, and quality assurance and certification requirements

award and enterprise agreements

consumer protection

environmental and zoning laws affecting access security, access and property use

freedom of information

home building requirements

local regulations and by-laws

privacy requirements

public health

relevant federal, and state or territory legislation that affects organisational operation, including:

environmental issues

EEO

industrial relations

OHS

anti-discrimination and diversity

relevant industry codes of practice

strata, community and company titles

tenancy agreements

trade practices laws and guidelines.

Communication channels may include:

direct line and lateral supervision paths

organisational communication protocols and procedures

organisational networks.

Building controls may relate to:

access procedures

alarms

exit procedures

fire equipment.

Interpersonal techniques may include:

active listening

clear presentation of options

consultation methods

culturally inclusive and sensitive engagement techniques

questioning to clarify and confirm understanding

seeking feedback

two-way interaction

using language and concepts appropriate to cultural differences

verbal and non-verbal language.

Specialist advice may be sought from:

architects

builders

colleagues

emergency personnel

government officials

members of industry associations

OHS representatives

planners

solicitors

subcontractors

supervisors

technical experts

valuers.

Business equipment and technology may include:

computers

data storage devices

email

facsimile machines

internet, extranet and intranet

photocopiers

printers

scanners

software applications, such as databases and word applications.