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Evidence Guide: CPPDSM3016 - Work in the property industry

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPDSM3016 - Work in the property industry

What evidence can you provide to prove your understanding of each of the following citeria?

Interpret and comply with legislative, financial and procedural requirements.

  1. Legislative, financial and procedural requirements relevant to organisation’s services are identified.
  2. Key principles relating to consumer protection and trade practices within the context of own role are identified and interpreted.
  3. Own interpretation and application of legislative, financial and procedural requirements are confirmed to ensure consistent and accurate understanding.
  4. Situations requiring specialist advice are identified and assistance is sought as required.
Legislative, financial and procedural requirements relevant to organisation’s services are identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Key principles relating to consumer protection and trade practices within the context of own role are identified and interpreted.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Own interpretation and application of legislative, financial and procedural requirements are confirmed to ensure consistent and accurate understanding.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Situations requiring specialist advice are identified and assistance is sought as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret and comply with ethical practices and rules of conduct.

  1. Regulatory and industry standards, and codes of ethics and conduct are identified and interpreted.
  2. Key principles relating to organisation’s ethical values are identified and interpreted in line with legislative and industry requirements.
  3. Own interpretation and application of ethical and conduct requirements are confirmed to ensure consistent and accurate understanding.
  4. Situations requiring specialist advice are identified and assistance is sought as required.
Regulatory and industry standards, and codes of ethics and conduct are identified and interpreted.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Key principles relating to organisation’s ethical values are identified and interpreted in line with legislative and industry requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Own interpretation and application of ethical and conduct requirements are confirmed to ensure consistent and accurate understanding.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Situations requiring specialist advice are identified and assistance is sought as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret work role and responsibilities.

  1. Own role and responsibilities are identified and confirmed with supervisor.
  2. Work tasks are identified, scheduled and completed within designated timeframes.
  3. Work practices are adapted to meet the specific needs of relevant people.
  4. Feedback from clients and colleagues is sought and used to determine professional competency and quality of performance, and to identify key areas for improvement.
  5. Information regarding learning and professional development is recorded and maintained.
Own role and responsibilities are identified and confirmed with supervisor.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work tasks are identified, scheduled and completed within designated timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work practices are adapted to meet the specific needs of relevant people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback from clients and colleagues is sought and used to determine professional competency and quality of performance, and to identify key areas for improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information regarding learning and professional development is recorded and maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify risks.

  1. Potential and existing risks are identified and reported according to organisational procedures.
  2. Recommendations on appropriate strategies to minimise risks and complaints are discussed with supervisor.
  3. Limitations in identifying risks are identified and assistance is sought.
  4. Information collection techniques are used to access information from individuals and groups on identified potential and existing risks.
Potential and existing risks are identified and reported according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommendations on appropriate strategies to minimise risks and complaints are discussed with supervisor.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Limitations in identifying risks are identified and assistance is sought.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information collection techniques are used to access information from individuals and groups on identified potential and existing risks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete standard contractual documentation.

  1. Standard documentation for property operations is completed according to legislative and organisational requirements.
  2. Business equipment and technology are used as required to complete documentation.
  3. Written information is prepared that complies with organisational standards of language, accuracy and relevance; and is used in an ethically and legally appropriate manner.
  4. Property documentation and information systems are securely maintained.
Standard documentation for property operations is completed according to legislative and organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Business equipment and technology are used as required to complete documentation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Written information is prepared that complies with organisational standards of language, accuracy and relevance; and is used in an ethically and legally appropriate manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Property documentation and information systems are securely maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access information on industry employment and professional development requirements.

  1. Industry employment and professional development requirements are accessed and interpreted to ensure own continuing professional development.
  2. Employee and employer rights and responsibilities, including remuneration and awards, are accessed and interpreted.
  3. Key industry and statutory organisations able to assist own professional development are identified and assistance is sought as required.
  4. Industry competency standards and other relevant benchmarks are identified and reviewed to establish future professional development needs and priorities.
Industry employment and professional development requirements are accessed and interpreted to ensure own continuing professional development.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Employee and employer rights and responsibilities, including remuneration and awards, are accessed and interpreted.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Key industry and statutory organisations able to assist own professional development are identified and assistance is sought as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Industry competency standards and other relevant benchmarks are identified and reviewed to establish future professional development needs and priorities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Interpret and comply with legislative, financial and procedural requirements.

1.1.

Legislative, financial and procedural requirements relevant to organisation’s services are identified.

1.2.

Key principles relating to consumer protection and trade practices within the context of own role are identified and interpreted.

1.3.

Own interpretation and application of legislative, financial and procedural requirements are confirmed to ensure consistent and accurate understanding.

1.4.

Situations requiring specialist advice are identified and assistance is sought as required.

2.

Interpret and comply with ethical practices and rules of conduct.

2.1.

Regulatory and industry standards, and codes of ethics and conduct are identified and interpreted.

2.2.

Key principles relating to organisation’s ethical values are identified and interpreted in line with legislative and industry requirements.

2.3.

Own interpretation and application of ethical and conduct requirements are confirmed to ensure consistent and accurate understanding.

2.4.

Situations requiring specialist advice are identified and assistance is sought as required.

3.

Interpret work role and responsibilities.

3.1.

Own role and responsibilities are identified and confirmed with supervisor.

3.2.

Work tasks are identified, scheduled and completed within designated timeframes.

3.3.

Work practices are adapted to meet the specific needs of relevant people.

3.4.

Feedback from clients and colleagues is sought and used to determine professional competency and quality of performance, and to identify key areas for improvement.

3.5.

Information regarding learning and professional development is recorded and maintained.

4.

Identify risks.

4.1.

Potential and existing risks are identified and reported according to organisational procedures.

4.2.

Recommendations on appropriate strategies to minimise risks and complaints are discussed with supervisor.

4.3.

Limitations in identifying risks are identified and assistance is sought.

4.4.

Information collection techniques are used to access information from individuals and groups on identified potential and existing risks.

5.

Complete standard contractual documentation.

5.1.

Standard documentation for property operations is completed according to legislative and organisational requirements.

5.2.

Business equipment and technology are used as required to complete documentation.

5.3.

Written information is prepared that complies with organisational standards of language, accuracy and relevance; and is used in an ethically and legally appropriate manner.

5.4.

Property documentation and information systems are securely maintained.

6.

Access information on industry employment and professional development requirements.

6.1.

Industry employment and professional development requirements are accessed and interpreted to ensure own continuing professional development.

6.2.

Employee and employer rights and responsibilities, including remuneration and awards, are accessed and interpreted.

6.3.

Key industry and statutory organisations able to assist own professional development are identified and assistance is sought as required.

6.4.

Industry competency standards and other relevant benchmarks are identified and reviewed to establish future professional development needs and priorities.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Interpret and comply with legislative, financial and procedural requirements.

1.1.

Legislative, financial and procedural requirements relevant to organisation’s services are identified.

1.2.

Key principles relating to consumer protection and trade practices within the context of own role are identified and interpreted.

1.3.

Own interpretation and application of legislative, financial and procedural requirements are confirmed to ensure consistent and accurate understanding.

1.4.

Situations requiring specialist advice are identified and assistance is sought as required.

2.

Interpret and comply with ethical practices and rules of conduct.

2.1.

Regulatory and industry standards, and codes of ethics and conduct are identified and interpreted.

2.2.

Key principles relating to organisation’s ethical values are identified and interpreted in line with legislative and industry requirements.

2.3.

Own interpretation and application of ethical and conduct requirements are confirmed to ensure consistent and accurate understanding.

2.4.

Situations requiring specialist advice are identified and assistance is sought as required.

3.

Interpret work role and responsibilities.

3.1.

Own role and responsibilities are identified and confirmed with supervisor.

3.2.

Work tasks are identified, scheduled and completed within designated timeframes.

3.3.

Work practices are adapted to meet the specific needs of relevant people.

3.4.

Feedback from clients and colleagues is sought and used to determine professional competency and quality of performance, and to identify key areas for improvement.

3.5.

Information regarding learning and professional development is recorded and maintained.

4.

Identify risks.

4.1.

Potential and existing risks are identified and reported according to organisational procedures.

4.2.

Recommendations on appropriate strategies to minimise risks and complaints are discussed with supervisor.

4.3.

Limitations in identifying risks are identified and assistance is sought.

4.4.

Information collection techniques are used to access information from individuals and groups on identified potential and existing risks.

5.

Complete standard contractual documentation.

5.1.

Standard documentation for property operations is completed according to legislative and organisational requirements.

5.2.

Business equipment and technology are used as required to complete documentation.

5.3.

Written information is prepared that complies with organisational standards of language, accuracy and relevance; and is used in an ethically and legally appropriate manner.

5.4.

Property documentation and information systems are securely maintained.

6.

Access information on industry employment and professional development requirements.

6.1.

Industry employment and professional development requirements are accessed and interpreted to ensure own continuing professional development.

6.2.

Employee and employer rights and responsibilities, including remuneration and awards, are accessed and interpreted.

6.3.

Key industry and statutory organisations able to assist own professional development are identified and assistance is sought as required.

6.4.

Industry competency standards and other relevant benchmarks are identified and reviewed to establish future professional development needs and priorities.

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also respond to six routine workplace situations, one relating to each of the following aspects of work in the property industry:

interpreting and complying with legislative, financial and procedural requirements

interpreting and complying with ethical practices and rules of conduct

interpreting own work role and responsibilities

identifying and reporting risks

completing standard contractual documentation

accessing information on industry employment requirements.

In each of the above, the person must respond to the situation, evaluate his or her personal performance in resolving it, and assess his or her personal competency development needs in relation to the way he or she responded.

In doing the above, the person must:

interpret and comply with relevant legislative, financial and procedural requirements and confirm own understanding and application with relevant people

interpret and comply with ethical practices and codes of conduct and check own understanding and application with relevant people

identify a range of potential and existing risks using appropriate information collection techniques, and discuss recommendations on strategies to minimise risks with relevant people

complete standard contractual documentation ensuring adherence to legislative and procedural requirements, and securely maintain property information

interpret and use industry employment and professional development guidelines and benchmarks, and seek assistance from key industry and statutory organisations to ensure own continuing professional development

interpret and verify own role and responsibilities, and carry out work tasks according to professional standards.

A person demonstrating competency in this unit must demonstrate knowledge of:

limitations of own work role, responsibilities and professional abilities

organisational and professional procedures relating to own work role

key requirements of federal, state or territory legislation, codes, standards and local government regulations relating to own work role, including:

anti-discrimination

consumer protection

environmental issues

equal employment opportunity (EEO)

financial probity

franchise and business structures

industrial relations

work health and safety (WHS)

property sales, leasing and management

risk factors relating to a variety of transactions

routine knowledge of procedures for general office processes

WHS issues and requirements relating to working in the property industry.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Legislative, financial and procedural requirements must include two or more of the following:

Australian Securities and Investments Commission, Australian Competition and Consumer Commission, and Foreign Investment Review Board requirements

Australian standards relating to working in the property industry

federal and state taxation requirements

consumer protection laws and guidelines

court and tribunal precedents

environmental and zoning laws affecting access security, access and property use

freedom of information

home building requirements

licensing requirements

privacy and confidentiality requirements and laws applying to owners, contractors and tenants

public health requirements relating to working in the property industry

quality assurance and certification requirements

federal, and state or territory legislation and regulations affecting organisational operation, including:

anti-discrimination

environmental issues

equal employment opportunity (EEO)

industrial relations

work health and safety (WHS)

industry codes of conduct relating to own role, which may cover areas including market sector, financial transactions, taxation, environment, construction, land use, native title, zoning, utility use (water, gas and electricity), and contract or common law

local government policies and regulations relating to own role

strata, community and company titles

tenancy agreements.

Risks must include:

changes to regulations and legislation

client and staff satisfaction

competition

emergencies and disasters

fire and security

health and safety

market influences

physical, financial or human resources

project control and cash flow

suppliers and contractors

time constraints.

Competency standards and other relevant benchmarks must include:

benchmarks:

industry code of conduct and code of ethics

statutory and legislative requirements relating to working in the property sector

personal and technical knowledge, skills and attitudinal aspects required to undertake day-to-day tasks and duties of the work function effectively and efficiently; specifically:

competency standards for the property industry

other relevant industry, cross-industry and organisational competency standards.