Act as a buyer's agent Evidence Guide

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Evidence Guide: CPPDSM4001A - Act as a buyer's agent

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

CPPDSM4001A - Act as a buyer's agent

What evidence can you provide to prove your understanding of each of the following citeria?

Establish buyer requirements.

Enquiries from prospective buyers are handled promptly to enable high quality service delivery according to agency requirements.
Appropriate rapport is established with prospective buyer.
Buyer requirements are clarified and accurately assessed using appropriate interpersonal communication techniques and data collection techniques.

Enquiries from prospective buyers are handled promptly to enable high quality service delivery according to agency requirements.

Completed
Date:

Teacher:

Evidence:

Appropriate rapport is established with prospective buyer.

Completed
Date:

Teacher:

Evidence:

Buyer requirements are clarified and accurately assessed using appropriate interpersonal communication techniques and data collection techniques.

Completed
Date:

Teacher:

Evidence:

Confirm engagement of agency by buyer.

Agency services and fee structure are discussed with buyer in line with agency practice.
Buyer engagement of agency, including agreed services and fees, is confirmed in writing in line with agency practice and legislative requirements.

Agency services and fee structure are discussed with buyer in line with agency practice.

Completed
Date:

Teacher:

Evidence:

Buyer engagement of agency, including agreed services and fees, is confirmed in writing in line with agency practice and legislative requirements.

Completed
Date:

Teacher:

Evidence:

Source properties that meet buyer requirements.

Informationon properties that meet buyer requirements is gathered and organised in a format suitable for analysis and interpretation in line with agency practice.
Reliable methods are used to collect information on properties in line with agency practice.
Relevant people are consulted to gather additional data using appropriate communication techniques.
Information is analysed using reliable and valid methods in line with agency practice.
Assumptions and conclusions are supported by verifiable evidence in line with agency practice.
Situations requiring specialist advice are identified and assistance is sought as required in line with agency practice.
Report on properties that meet buyer requirements is prepared and discussed with client in line with agency practice.

Informationon properties that meet buyer requirements is gathered and organised in a format suitable for analysis and interpretation in line with agency practice.

Completed
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Evidence:

Reliable methods are used to collect information on properties in line with agency practice.

Completed
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Evidence:

Relevant people are consulted to gather additional data using appropriate communication techniques.

Completed
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Evidence:

Information is analysed using reliable and valid methods in line with agency practice.

Completed
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Evidence:

Assumptions and conclusions are supported by verifiable evidence in line with agency practice.

Completed
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Evidence:

Situations requiring specialist advice are identified and assistance is sought as required in line with agency practice.

Completed
Date:

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Evidence:

Report on properties that meet buyer requirements is prepared and discussed with client in line with agency practice.

Completed
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Evidence:

Negotiate purchase of property on behalf of buyer.

Buyer instructions on purchase of property are actioned in line with legislative requirements and agency practice.
Purchase process is managed in a professional manner in line with buyer's instructions, method of sale, agency practice, ethical standards and legislative requirements.
Negotiations are conducted on behalf of buyer in line with buyer instructions, legislative requirements, ethical standards and agency practice.
Negotiations are conducted in a professional manner, including showing respect for seller and buyer in line with agency practice, ethical standards and legislative requirements.
Effective negotiation techniques are used to persuade and reach agreement with seller.
Effective techniquesare used for dealing with conflict and breaking deadlocks where required.
Effective techniques are used for closing the purchase.
Mutually agreed price and conditions of sale are established and confirmed with seller and referred to buyer.
Statutory sales documentation is checked for accuracy prior to signing by buyer in line with agency practice.

Buyer instructions on purchase of property are actioned in line with legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Purchase process is managed in a professional manner in line with buyer's instructions, method of sale, agency practice, ethical standards and legislative requirements.

Completed
Date:

Teacher:

Evidence:

Negotiations are conducted on behalf of buyer in line with buyer instructions, legislative requirements, ethical standards and agency practice.

Completed
Date:

Teacher:

Evidence:

Negotiations are conducted in a professional manner, including showing respect for seller and buyer in line with agency practice, ethical standards and legislative requirements.

Completed
Date:

Teacher:

Evidence:

Effective negotiation techniques are used to persuade and reach agreement with seller.

Completed
Date:

Teacher:

Evidence:

Effective techniquesare used for dealing with conflict and breaking deadlocks where required.

Completed
Date:

Teacher:

Evidence:

Effective techniques are used for closing the purchase.

Completed
Date:

Teacher:

Evidence:

Mutually agreed price and conditions of sale are established and confirmed with seller and referred to buyer.

Completed
Date:

Teacher:

Evidence:

Statutory sales documentation is checked for accuracy prior to signing by buyer in line with agency practice.

Completed
Date:

Teacher:

Evidence:

Monitor settlement of sale.

Settlement process is monitored to ensure compliance with contract details and legislative requirements.
Payments to be made by buyer as part of the settlement process are checked for compliance with contract details and legislative requirements.

Settlement process is monitored to ensure compliance with contract details and legislative requirements.

Completed
Date:

Teacher:

Evidence:

Payments to be made by buyer as part of the settlement process are checked for compliance with contract details and legislative requirements.

Completed
Date:

Teacher:

Evidence:

Maintain communication with relevant parties.

Buyer confidence in agency activities is maintained through ongoing contact and correspondence.
Opportunities to promote agency services are implemented in line with agency practice.

Buyer confidence in agency activities is maintained through ongoing contact and correspondence.

Completed
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Evidence:

Opportunities to promote agency services are implemented in line with agency practice.

Completed
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Evidence:

Assessed

Teacher: ___________________________ Date: _

Signature: ________________________________________________

Comments:

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment	This unit of competency could be assessed through practical demonstration of acting as a buyer's agent and representing buyers in the purchase of properties. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of: confirming buyer engagement of the agency in line with agency practice, ethical standards and legislative requirements establishing buyer requirements in line with agency practice, ethical standards and legislative requirements knowledge of agency practice, ethical standards and legislative requirements affecting the sale or purchase of properties maintaining communication with sellers and buyers monitoring settlement of the sale in line with agency practice, ethical standards and legislative requirements negotiating the purchase of property on behalf of the buyer in line with agency practice, ethical standards and legislative requirements sourcing properties that meet buyer requirements in line with agency practice, ethical standards and legislative requirements.
Context of and specific resources for assessment	Resource implications for assessment include: access to suitable simulated or real opportunities and resources to demonstrate competence assessment instruments that may include personal planner and assessment record book access to a registered provider of assessment services.
	Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed. Validity and sufficiency of evidence require that: competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit. In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.

Required Skills and Knowledge


This section describes the essential skills and knowledge and their level, required for this unit.
Required skills: ability to communicate with and relate to a range of people from diverse social, economic and cultural backgrounds and with varying physical and mental abilities analytical skills to interpret documents such as legislation, regulations, sale authorities, reports from professional service providers and contracts application of risk management strategies associated with advising buyers on selection of properties computing skills to access agency databases, send and receive emails and complete standard forms online decision making and problem solving skills to analyse situations and make decisions consistent with legislative and ethical requirements literacy skills to access and interpret a variety of texts, including legislation, regulations and rules of ethics; prepare general information and papers; prepare formal and informal letters, reports and applications; and complete standard forms negotiation skills to reach agreement with sellers and real estate agents acting on behalf of sellers, on the price and conditions of sale of property numeracy skills to calculate and interpret data, such as agency fees for the provision of services to buyers planning, organising and scheduling skills to undertake work-related tasks, such as inspecting properties research skills to identify and locate documents and information relating to property sales.
Required knowledge and understanding: consumer protection principles that impact on the sale of property, including: cooling off provisions false representations and misleading conduct in relation to the sale of land impact of consumer protection legislation on contracts insurance provisions penalties and remedies for breaches protection offered for consumers rights and obligations of estate agents secret commissions ethical and conduct standards general legal principles that impact on property law relating to the sale of property, including: adverse possession contracts easements fee simple and life estates general law system and the Torrens system of title mortgages real and personal property restrictive covenants types of interest in land insurance methods of sale, including: auction off the plan private treaty reverse auction set sale specialised properties tender negotiation techniques property inspections property sales, including: after-sales procedures agency and statutory documentation relevant federal, and state or territory legislation and local government regulations relating to: anti-discrimination and equal employment opportunity consumer protection, fair trading and trade practices employment and industrial relations environmental issues financial services franchises and business structure OHS privacy property sales risks and risk management strategies role and responsibilities of buyer's agents, including: act in client's best interests client authority confidentiality conflict of interest fair trading fiduciary obligations inducements knowledge of legislation licensing obtain best possible purchase price privacy referral of buyer to service providers rights and duties.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Enquiries from buyers may be received through:	email inspections office open houses referral telephone website.
Appropriate rapport relates to use of techniques that:	establish and build confidence and trust in the agency and its representatives make the buyer feel valued promote and maintain an effective relationship with the buyer.
Buyer requirements may include:	access to transport and facilities finance location price
	purpose of purchase, including: business holiday investment private residence settlement period size of property style of property.
Appropriate interpersonal communication techniques may include:	active listening providing an opportunity for sellers or buyers to clarify their understanding of the sales process soft questioning and seeking feedback from sellers or buyers to confirm own understanding of their needs and expectations summarising and paraphrasing to check understanding of seller or buyer message using appropriate body language.
Agency services may include:	auction bidding identifying client requirements monitoring settlement negotiating purchase property search and selection.
Fee structure may include:	engagement fee standard fee for particular services, such as bidding at auction variable fee, such as percentage of purchase price.
Informationon properties that meet buyer requirements may be obtained from:	advertisements business brokers licensed real estate agents property developers private listings professional and business networks
	property websites stock and station agents.
Reliable methods may include:	checklists cost data analysis expert and peer review interviews observation property inspection questionnaires reports review of quality assurance data search of local government records.
Relevant people may include:	architects building consultants clients colleagues consumers government officials industry professionals and members of industry associations legal representatives licensed real estate agents planners professional service providers property developers supervisors tradespeople.
Verifiable evidence may include:	guarantees for work performed inspection checklists, records and notes plans and specifications property reports qualitative and quantitative data sales figures visual assessment of the physical and aesthetic aspects of the property.
Specialist advice may include:	architects bankers and financiers builders government officials industry professionals and members of industry associations investment consultants planners real estate agents solicitors subcontractors supervisors and colleagues technical experts valuers.
Reports may be:	verbal written.
Buyer instructions on purchase of property may include:	contracts deposits fixtures and fittings price range property characteristics settlement period special conditions statutory documentation.
Method of sale may include:	auction off the plan private treaty reverse auction set sale specialised properties tender.
Effective negotiation techniques may include:	analytical skills listening techniques non-verbal communication skills personal attributes presentation techniques questioning techniques speaking skills.
Effective techniques for dealing with conflict and breaking deadlocks may include:	calling in a third party clarifying the positions of both parties deferring the decision preparing a compromise restating the position summarising the progress to date.
Effective techniques for closing the purchase may include:	alternate option close assumption close competition close customer close deal or concession close direct close indirect close summary-of-benefits close time-driven close.
Agency services may include:	property development property management property sales.

NTISthis.com

Evidence Guide: CPPDSM4001A - Act as a buyer's agent

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

CPPDSM4001A - Act as a buyer's agent

Establish buyer requirements.

Confirm engagement of agency by buyer.

Source properties that meet buyer requirements.

Negotiate purchase of property on behalf of buyer.

Monitor settlement of sale.

Maintain communication with relevant parties.

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

Instructions to Assessors

Teacher: ___________________________ Date: _