Identify legal and ethical requirements of property management to complete agency work Evidence Guide

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Evidence Guide: CPPDSM4007A - Identify legal and ethical requirements of property management to complete agency work

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

CPPDSM4007A - Identify legal and ethical requirements of property management to complete agency work

What evidence can you provide to prove your understanding of each of the following citeria?

Apply knowledge of property management.

Purpose of property management and relationship with asset management are identified in line with agency practice.
Roles and responsibilities of government agencies regulating the lease and management of property are identified in relation to agency practice.
Legislation regulating the lease and management of properties is identified in the context of agency practice.
Types of tenancies are identified in line with legislation.
Principles of property management are identified in the context of legislative requirements and agency practice.
Ethical and conduct standards and key principles of consumer protection, equal employment opportunity and privacy legislation in relation to property management are identified in the context of legislative requirements and agency practice.

Purpose of property management and relationship with asset management are identified in line with agency practice.

Completed
Date:

Teacher:

Evidence:

Roles and responsibilities of government agencies regulating the lease and management of property are identified in relation to agency practice.

Completed
Date:

Teacher:

Evidence:

Legislation regulating the lease and management of properties is identified in the context of agency practice.

Completed
Date:

Teacher:

Evidence:

Types of tenancies are identified in line with legislation.

Completed
Date:

Teacher:

Evidence:

Principles of property management are identified in the context of legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Ethical and conduct standards and key principles of consumer protection, equal employment opportunity and privacy legislation in relation to property management are identified in the context of legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Develop knowledge of property management process.

Need for demonstrating effective communication strategies in establishing rapport with clients, determining client needs, providing accurate advice, addressing client concerns and dealing with conflict is identified in line with agency practice.
Listing opportunities are identified and assessed in the context of legislative requirements and agency practice.
Authority documents and other agency documents for property management are identified in line with legislative requirements and agency practice.
Strategies for marketing property are identified and assessed in the context of legislative requirements and agency practice.
Property leasing process is identified in the context of legislative requirements and agency practice.
Statutory and agency leasing documents are identified, completed and stored in line with legislative requirements and agency practice.
Procedures for managing leased properties are identified and assessed in line with legislative requirements and agency practice.
Procedures for terminating leases and vacating leasedproperties are identified in line with legislative requirements and agency practice.
Statutory and agency documents to terminate a tenancy are identified, completed and stored in line with legislative requirements and agency practice.

Need for demonstrating effective communication strategies in establishing rapport with clients, determining client needs, providing accurate advice, addressing client concerns and dealing with conflict is identified in line with agency practice.

Completed
Date:

Teacher:

Evidence:

Listing opportunities are identified and assessed in the context of legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Authority documents and other agency documents for property management are identified in line with legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Strategies for marketing property are identified and assessed in the context of legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Property leasing process is identified in the context of legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Statutory and agency leasing documents are identified, completed and stored in line with legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Procedures for managing leased properties are identified and assessed in line with legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Procedures for terminating leases and vacating leasedproperties are identified in line with legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Statutory and agency documents to terminate a tenancy are identified, completed and stored in line with legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Handle moneys.

Processes for receiving, recording, lodging and releasing bonds or security deposits are identified in line with legislative requirements and agency practice.
Processes for receiving, recording, processing and disbursing trust monies are identified in line with legislative requirements and agency practice.
Processes for preparing and forwarding financial statements to landlord are identified in the context of legislative requirements and agency practice.

Processes for receiving, recording, lodging and releasing bonds or security deposits are identified in line with legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Processes for receiving, recording, processing and disbursing trust monies are identified in line with legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Processes for preparing and forwarding financial statements to landlord are identified in the context of legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Identify roles and responsibilities of agency personnel in property management.

Roles and responsibilities of agents in leasing and managing property are identified in line with legislative requirements and agency practice.
Agent commission and management fees are identified and calculated in compliance with legislative requirements and agency practice.
Strategies for resolving disputes between landlord and tenant are identified and evaluated in line with legislative requirements and agency practice.
Effective communication strategies for managing conflicts involving clients are identified and evaluated in line with legislative requirements and agency practice.

Roles and responsibilities of agents in leasing and managing property are identified in line with legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Agent commission and management fees are identified and calculated in compliance with legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Strategies for resolving disputes between landlord and tenant are identified and evaluated in line with legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Effective communication strategies for managing conflicts involving clients are identified and evaluated in line with legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Use key register.

Key register system is accessed and maintained in line with agency practice.
Security of register and keys is maintained in line with agency practice.

Key register system is accessed and maintained in line with agency practice.

Completed
Date:

Teacher:

Evidence:

Security of register and keys is maintained in line with agency practice.

Completed
Date:

Teacher:

Evidence:

Assessed

Teacher: ___________________________ Date: _

Signature: ________________________________________________

Comments:

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment	This unit of competency could be assessed through case studies, demonstrations and targeted written (including alternative formats where necessary) or verbal questioning relating to the legal and ethical requirements of property management. The case studies, demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of: ability to communicate effectively and accurately with clients accurately completing statutory and agency residential tenancy documentation, including authority, leasing and termination documents knowledge of ethical and conduct standards and key principles of consumer protection, equal employment opportunity and privacy in relation to the leasing and management of property knowledge of the process of leasing and managing property knowledge of legislation and the regulatory framework relevant to the leasing and management of property knowledge of the role, rights and responsibilities of the agent and tenant using and maintaining a key register.
Context of and specific resources for assessment	Resource implications for assessment include: access to suitable simulated or real opportunities and resources to demonstrate competence assessment instruments that may include personal planner and assessment record book access to a registered provider of assessment services.
	Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed. Validity and sufficiency of evidence require that: competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit. In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

ability to communicate with and relate to a range of people from diverse social, economic and cultural backgrounds and with varying physical and mental abilities

analytical skills to interpret documents such as legislation, regulations, leases and authority forms

computing skills to access agency and resource databases, use standard software packages, send and receive emails, access the internet and web pages, and complete and lodge standard documents online

decision making and problem solving skills to analyse situations and make decisions associated with the leasing and management of property

literacy skills to access and interpret a variety of texts, including leases; prepare general information and papers; prepare formal and informal letters, reports and applications; and complete prescribed forms

negotiation and conflict resolution skills to resolve disputes with tenants and landlords

numeracy skills to calculate and interpret data, such as deposits, bonds and fees

planning, organising and scheduling skills to undertake work-related tasks such as inspecting properties

research skills to identify and locate documents and information relating to property management

risk management strategies associated with advising clients on property management options

self-management skills to organise own work, deliver quality customer service and effectively manage competing demands

teamwork skills to work effectively in and promote communication between sales, property management and administrative teams in an agency environment.

Required knowledge and understanding:

agent fees

contract law in the real estate industry, including agent liability for breach of contract and negligence

ethical and conduct standards relevant to licensed real estate agents and real estate representatives

key principles of consumer protection, equal employment opportunity and privacy legislation

key register

process of leasing and managing property, including prospecting, obtaining listings, gaining authorities to lease and manage property, advertising, managing tenancy applications and agreements, preparing property condition reports, conducting inspections, handling terminations and vacations and maintaining property

relevant federal, and state or territory legislation and local government regulations relating to:

anti-discrimination and equal employment opportunity

consumer protection

environmental issues

OHS

privacy

property management

trade practices

risks and risk management strategies

roles and responsibilities of estate agency personnel in relation to property management

roles and responsibilities of government agencies regulating the lease and management of property

types of tenancies

trust funds and legislative controls on trust funds.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Government agencies may include:	federal agencies, such as: Australian Competition and Consumer Commission Federal Privacy Commission Human Rights and Equal Opportunity Commission state and territory agencies, such as: business licensing consumer protection fair trading small business.
Legislation may include:	relevant federal, and state or territory legislation and local government regulations relating to: anti-discrimination and equal employment opportunity consumer protection environmental issues franchises and business structure OHS privacy property management.
Types of tenancies may include:	commercial lease industrial lease residential lease retail lease.
Effective communication strategies may include:	active listening being non-judgemental exploring problems expressing an individual perspective providing sufficient time for questions and responses providing summarising and reflective responses in conflict situations using appropriate words, behaviour and posture using clarifying and summarising questions using clear and concise language using culturally appropriate communication using plain English using verbal and non-verbal communication.
Listings may include:	acquisition of the rent roll advertising builders and property developers callers to the office promoting investment property recommendations service.
Authority documents may include:	exclusive leasing or managing authority general leasing or managing authority sole agency leasing or managing authority.
Property leasing process may include:	assigning or subletting premises bonds entry by the landlord or agent guarantees looking after the premises property insurance rents repairs running expenses.
Statutory and agency leasing documents may include:	bond claim form bond lodgement form bond transfer form condition report notice of rent increase rent receipts tenancy agreement tenancy application form.
Managing leased properties may include:	landlord insurance quiet enjoyment rent reviews repairs and maintenance routine inspections termination.
Procedures for terminating leases and vacating leased properties may include:	bonds and security deposits ending a tenancy agreement early notice time process for serving notice written notice.
Statutory and agency documents to terminate a tenancy may include:	agency documentation 'giving notice for breach of duty' form 'giving notice to the tenant' form 'giving notice to vacate' form.
Roles and responsibilities of agents in leasing and managing property may include:	advertising agreement to let and manage the property assignment of lease communicating regularly with the landlord inspections listing maintenance of property preparing the tenancy agreement processing tenancy applications property condition report prospecting for properties renewal and termination of lease reviewing the tenancy with the landlord.
Strategies for resolving disputes may include:	conciliation mediation negotiation referral to court referral to tribunal.
Key register may refer to:	access to keys coding of keys entry of key in register non-return of keys records security and storage procedures.

NTISthis.com

Evidence Guide: CPPDSM4007A - Identify legal and ethical requirements of property management to complete agency work

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

CPPDSM4007A - Identify legal and ethical requirements of property management to complete agency work

Apply knowledge of property management.

Develop knowledge of property management process.

Handle moneys.

Identify roles and responsibilities of agency personnel in property management.

Use key register.

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

Instructions to Assessors

Teacher: ___________________________ Date: _