The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Assess tenancy dispute.
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Tenancy dispute is identified and responses are evaluated in line with agency practice and legislative requirements. Completed |
Evidence:
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Causes of tenancy dispute are accurately recognised and appropriate responses are identified to prevent escalation in line with agency procedures. Completed |
Evidence:
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Rights of tenants and landlords in regard to dispute are identified in line with legislative requirements, ethical standards and agency practice. Completed |
Evidence:
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Effective interpersonal communication skills are used to elicit and interpret verbal and non-verbal information from landlords and tenants. Completed |
Evidence:
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Effective communication techniques are used to ensure an accurate exchange of information with landlords and or tenants. Completed |
Evidence:
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Situations requiring specialist advice are identified and assistance is sought as required in line with agency practice. Completed |
Evidence:
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Resolve tenancy disputes.
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Tenancy dispute is negotiated and resolved constructively in line with agency procedures. Completed |
Evidence:
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Negotiation techniques are used to maintain positive interaction, and divert and minimise aggressive behaviour. Completed |
Evidence:
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Communication with others is conducted in a courteous manner that reflects sensitivity to individual, social and cultural differences in line with agency practice. Completed |
Evidence:
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Contradictions, ambiguity, uncertainty or misunderstandings are identified and clarified in line with agency practice. Completed |
Evidence:
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Factors that might affect the safety or security of clients and colleagues are identified and appropriate responses or contingency measures are formulated and implemented. Completed |
Evidence:
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Legal dispute resolution strategies are assessed and implemented if dispute is unable to be resolved. Completed |
Evidence:
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Evaluate response to tenancy dispute.
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Effectiveness of response to tenancy dispute is evaluated and reviewed in line with legislative requirements and agency practice. Completed |
Evidence:
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Response evaluation findings are organised in a format suitable for analysis in line with organisational requirements. Completed |
Evidence:
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Incident observations are provided in an accurate, concise and constructive manner when reviewing and debriefing situations. Completed |
Evidence:
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Business equipment and technology are used to prepare records and reports in line with applicable OHS, legislative and agency requirements. Completed |
Evidence:
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Information is securely maintained with due regard to confidentiality, legislative requirements and agency practice. Completed |
Evidence:
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