Implement maintenance program for managed properties Evidence Guide

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Evidence Guide: CPPDSM4049 - Implement maintenance program for managed properties

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

CPPDSM4049 - Implement maintenance program for managed properties

What evidence can you provide to prove your understanding of each of the following citeria?

Determine property maintenance requirements.

Property reports, maintenance specifications, feedback from tenants, owner instructions and other relevant documentation are obtained and analysed to establish propertymaintenance requirements.
Industry benchmarks are reviewed to determine maintenance intervals and other requirements.
Work health and safety (WHS) and other legislative requirements are interpreted and incorporated into maintenance requirements.

Property reports, maintenance specifications, feedback from tenants, owner instructions and other relevant documentation are obtained and analysed to establish propertymaintenance requirements.

Completed
Date:

Teacher:

Evidence:

Industry benchmarks are reviewed to determine maintenance intervals and other requirements.

Completed
Date:

Teacher:

Evidence:

Work health and safety (WHS) and other legislative requirements are interpreted and incorporated into maintenance requirements.

Completed
Date:

Teacher:

Evidence:

Develop property maintenance program.

Property maintenance program is established in line with owner instructions, legislative requirements, and agency practice.
Reliable and efficient maintenance methods are identified in line with agency practice.
Maintenance costs are established.
Contract specifications for maintenance services are developed and incorporated into tender documents, where appropriate.
Safety and security requirements are incorporated into maintenance program.
Criteria for selecting tradespeople and other service providers to provide repair and maintenance services are established.
Register of tradespeople and other service providers is compiled and maintained.
Property maintenance schedule is established.
Systems for recording and implementing property maintenance requirements and reporting to owners are established.
Aspects of maintenance program requiring specialist advice are identified and assistance is sought as required.

Property maintenance program is established in line with owner instructions, legislative requirements, and agency practice.

Completed
Date:

Teacher:

Evidence:

Reliable and efficient maintenance methods are identified in line with agency practice.

Completed
Date:

Teacher:

Evidence:

Maintenance costs are established.

Completed
Date:

Teacher:

Evidence:

Contract specifications for maintenance services are developed and incorporated into tender documents, where appropriate.

Completed
Date:

Teacher:

Evidence:

Safety and security requirements are incorporated into maintenance program.

Completed
Date:

Teacher:

Evidence:

Criteria for selecting tradespeople and other service providers to provide repair and maintenance services are established.

Completed
Date:

Teacher:

Evidence:

Completed
Date:

Teacher:

Evidence:

Property maintenance schedule is established.

Completed
Date:

Teacher:

Evidence:

Systems for recording and implementing property maintenance requirements and reporting to owners are established.

Completed
Date:

Teacher:

Evidence:

Aspects of maintenance program requiring specialist advice are identified and assistance is sought as required.

Completed
Date:

Teacher:

Evidence:

Establish key register.

Key register system is established, administered and maintained.
Security of register and keys is maintained.

Key register system is established, administered and maintained.

Completed
Date:

Teacher:

Evidence:

Security of register and keys is maintained.

Completed
Date:

Teacher:

Evidence:

Implement property maintenance program.

Property maintenance program, including agency fees, is presented to owners for discussion and approval.
Property maintenance program is implemented in line with owner instructions, legislative requirements, and agency practice.
Regular reports on property are provided to owners.
Agency fees for property maintenance services are recorded and billed to owner.

Property maintenance program, including agency fees, is presented to owners for discussion and approval.

Completed
Date:

Teacher:

Evidence:

Property maintenance program is implemented in line with owner instructions, legislative requirements, and agency practice.

Completed
Date:

Teacher:

Evidence:

Regular reports on property are provided to owners.

Completed
Date:

Teacher:

Evidence:

Agency fees for property maintenance services are recorded and billed to owner.

Completed
Date:

Teacher:

Evidence:

Monitor security of managed properties.

Security risks associated with managed properties are identified and documented.
Causes and potential impact of security risks on agency, clients and other stakeholders are determined.
Property security measures are established in line with terms of the property management agreement, owner instructions, legislative requirements and agency practice.

Security risks associated with managed properties are identified and documented.

Completed
Date:

Teacher:

Evidence:

Causes and potential impact of security risks on agency, clients and other stakeholders are determined.

Completed
Date:

Teacher:

Evidence:

Property security measures are established in line with terms of the property management agreement, owner instructions, legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Review property maintenance program.

Property maintenance program is reviewed in consultation with client.
Outcomes of review are prepared in required format, style and structure and presented to owners within agreed timeframes.
Recommendations for improving property maintenance program are presented to owners and other relevant people in line with agency practice.
Documentation on property maintenance is produced and maintained using business equipment and technology.

Property maintenance program is reviewed in consultation with client.

Completed
Date:

Teacher:

Evidence:

Outcomes of review are prepared in required format, style and structure and presented to owners within agreed timeframes.

Completed
Date:

Teacher:

Evidence:

Recommendations for improving property maintenance program are presented to owners and other relevant people in line with agency practice.

Completed
Date:

Teacher:

Evidence:

Documentation on property maintenance is produced and maintained using business equipment and technology.

Completed
Date:

Teacher:

Evidence:

Assessed

Teacher: ___________________________ Date: _

Signature: ________________________________________________

Comments:

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.		Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.
1.	Determine property maintenance requirements.	1.1.	Property reports, maintenance specifications, feedback from tenants, owner instructions and other relevant documentation are obtained and analysed to establish propertymaintenance requirements.
		1.2.	Industry benchmarks are reviewed to determine maintenance intervals and other requirements.
		1.3.	Work health and safety (WHS) and other legislative requirements are interpreted and incorporated into maintenance requirements.
2.	Develop property maintenance program.	2.1.	Property maintenance program is established in line with owner instructions, legislative requirements, and agency practice.
	Develop property maintenance program.	2.2.	Reliable and efficient maintenance methods are identified in line with agency practice.
		2.3.	Maintenance costs are established.
		2.4.	Contract specifications for maintenance services are developed and incorporated into tender documents, where appropriate.
		2.5.	Safety and security requirements are incorporated into maintenance program.
		2.6.	Criteria for selecting tradespeople and other service providers to provide repair and maintenance services are established.
		2.7.	Register of tradespeople and other service providers is compiled and maintained.
		2.8.	Property maintenance schedule is established.
		2.9.	Systems for recording and implementing property maintenance requirements and reporting to owners are established.
		2.10.	Aspects of maintenance program requiring specialist advice are identified and assistance is sought as required.
3.	Establish key register.	3.1.	Key register system is established, administered and maintained.
	Establish key register.	3.2.	Security of register and keys is maintained.
4.	Implement property maintenance program.	4.1.	Property maintenance program, including agency fees, is presented to owners for discussion and approval.
		4.2.	Property maintenance program is implemented in line with owner instructions, legislative requirements, and agency practice.
		4.3.	Regular reports on property are provided to owners.
		4.4.	Agency fees for property maintenance services are recorded and billed to owner.
5.	Monitor security of managed properties.	5.1.	Security risks associated with managed properties are identified and documented.
		5.2.	Causes and potential impact of security risks on agency, clients and other stakeholders are determined.
		5.3.	Property security measures are established in line with terms of the property management agreement, owner instructions, legislative requirements and agency practice.
6.	Review property maintenance program.	6.1.	Property maintenance program is reviewed in consultation with client.
		6.2.	Outcomes of review are prepared in required format, style and structure and presented to owners within agreed timeframes.
		6.3.	Recommendations for improving property maintenance program are presented to owners and other relevant people in line with agency practice.
		6.4.	Documentation on property maintenance is produced and maintained using business equipment and technology.

Required Skills and Knowledge

Elements describe the essential outcomes.		Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.
1.	Determine property maintenance requirements.	1.1.	Property reports, maintenance specifications, feedback from tenants, owner instructions and other relevant documentation are obtained and analysed to establish propertymaintenance requirements.
		1.2.	Industry benchmarks are reviewed to determine maintenance intervals and other requirements.
		1.3.	Work health and safety (WHS) and other legislative requirements are interpreted and incorporated into maintenance requirements.
2.	Develop property maintenance program.	2.1.	Property maintenance program is established in line with owner instructions, legislative requirements, and agency practice.
	Develop property maintenance program.	2.2.	Reliable and efficient maintenance methods are identified in line with agency practice.
		2.3.	Maintenance costs are established.
		2.4.	Contract specifications for maintenance services are developed and incorporated into tender documents, where appropriate.
		2.5.	Safety and security requirements are incorporated into maintenance program.
		2.6.	Criteria for selecting tradespeople and other service providers to provide repair and maintenance services are established.
		2.7.	Register of tradespeople and other service providers is compiled and maintained.
		2.8.	Property maintenance schedule is established.
		2.9.	Systems for recording and implementing property maintenance requirements and reporting to owners are established.
		2.10.	Aspects of maintenance program requiring specialist advice are identified and assistance is sought as required.
3.	Establish key register.	3.1.	Key register system is established, administered and maintained.
	Establish key register.	3.2.	Security of register and keys is maintained.
4.	Implement property maintenance program.	4.1.	Property maintenance program, including agency fees, is presented to owners for discussion and approval.
		4.2.	Property maintenance program is implemented in line with owner instructions, legislative requirements, and agency practice.
		4.3.	Regular reports on property are provided to owners.
		4.4.	Agency fees for property maintenance services are recorded and billed to owner.
5.	Monitor security of managed properties.	5.1.	Security risks associated with managed properties are identified and documented.
		5.2.	Causes and potential impact of security risks on agency, clients and other stakeholders are determined.
		5.3.	Property security measures are established in line with terms of the property management agreement, owner instructions, legislative requirements and agency practice.
6.	Review property maintenance program.	6.1.	Property maintenance program is reviewed in consultation with client.
		6.2.	Outcomes of review are prepared in required format, style and structure and presented to owners within agreed timeframes.
		6.3.	Recommendations for improving property maintenance program are presented to owners and other relevant people in line with agency practice.
		6.4.	Documentation on property maintenance is produced and maintained using business equipment and technology.

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also develop and implement a maintenance program for one of the following managed properties:

business property

commercial property

development property, including subdivision and multi-unit sites

holiday rental

industrial property

investment property

periodic rental property

residential property

retail property

rural property

strata community.

In doing the above, the person must:

determine property maintenance requirements for managed properties

develop a property maintenance program for managed properties that includes procedures for selecting maintenance contractors and maintaining safety and security of clients

establish and maintain a key register for managed properties

monitor security of managed properties

apply knowledge of agency practice, ethical standards and legislative requirements associated with establishing, implementing and reviewing a maintenance program for managed properties

review the property maintenance program for the above managed property.

A person demonstrating competency in this unit must demonstrate knowledge of:

basic knowledge of property contracts and administrative requirements relating to implementing a property maintenance program

building codes and Australian standards relating to implementing a property maintenance program

building construction practices relating to implementing a property maintenance program

common building styles

common building faults

common hazards to public and personal safety associated with particular types of maintenance work in buildings

industry benchmarks and ethical standards for property maintenance procedures

key register, including:

its purpose

operating procedures

risks associated with its inadequate management

management strategies relating to different types of residential, industrial, commercial, rural and retail property

work health and safety (WHS) issues and requirements relating to maintenance programs for managed properties

property maintenance:

methods

programs

requirements

schedules

property safety and security requirements

key requirements of federal, and state or territory legislation and local government regulations relating to:

anti-discrimination and equal employment opportunity

consumer protection and trade practices

employment and industrial relations

environmental issues

financial services

industrial relations

leases and tenancy agreements

WHS

privacy

strata communities

taxation

procedures for reporting repairs and maintenance to owners

risks and risk management strategies associated with property maintenance

its location and procedures for accessing it

contact details of those on the register and the services they provide

procedures for selecting registered tradespeople and providers

systems for implementing property maintenance requirements

procedures for tendering repair and maintenance work to be undertaken at managed properties.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Property must include at least one of the following:	business property commercial property development property, including subdivision and multi-unit sites holiday rental industrial property investment property periodic rental property residential property retail property rural property strata community.
Property maintenance requirements must include:	confirmation of operational effectiveness cyclical maintenance emergency repairs refurbishment non-routine repairs routine servicing and repairs.
Industry benchmarks must include at least four of the following:	age of the properties, with allowance for mid-life upgrades and refurbishments annual level of maintenance expenditure required to sustain a property at its current condition compliance with safety codes expenditure on repairs and maintenance as a percentage of asset value functionality and amenity of property strategic importance of individual properties structural soundness.
Property maintenance program must include:	cleaning electrical emergency lighting evacuation fencing and boundaries fire lighting garden housekeeping painting pests plant and equipment maintenance plumbing sanitary disposal security vertical movement waste disposal weather proofing.

NTISthis.com

Evidence Guide: CPPDSM4049 - Implement maintenance program for managed properties

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

CPPDSM4049 - Implement maintenance program for managed properties

Determine property maintenance requirements.

Develop property maintenance program.

Establish key register.

Implement property maintenance program.

Monitor security of managed properties.

Review property maintenance program.

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

Instructions to Assessors

Teacher: ___________________________ Date: _