Implement maintenance plan for managed properties Evidence Guide

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Evidence Guide: CPPDSM4049A - Implement maintenance plan for managed properties

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

CPPDSM4049A - Implement maintenance plan for managed properties

What evidence can you provide to prove your understanding of each of the following citeria?

Determine property maintenance requirements.

Property reports, maintenance specifications, feedback from tenants, owner instructions and other relevant documentation are obtained and analysed to establish propertymaintenance requirements in line with agency practice and legislative requirements.
Industry benchmarks are reviewed to determine maintenance intervals and other requirements.
OHS and other relevant legislative requirements are interpreted and incorporated into maintenance requirements.

Property reports, maintenance specifications, feedback from tenants, owner instructions and other relevant documentation are obtained and analysed to establish propertymaintenance requirements in line with agency practice and legislative requirements.

Completed
Date:

Teacher:

Evidence:

Industry benchmarks are reviewed to determine maintenance intervals and other requirements.

Completed
Date:

Teacher:

Evidence:

OHS and other relevant legislative requirements are interpreted and incorporated into maintenance requirements.

Completed
Date:

Teacher:

Evidence:

Develop property maintenance plan.

Property maintenance plan is established in line with owner instructions, legislative requirements and agency practice.
Reliable and efficient maintenance methods are identified in line with agency practice.
Maintenance costs are established in line with agency practice.
Contract specifications for maintenance services are developed and incorporated into tender documents, where appropriate, in line with agency practice and legislative requirements.
Safety and security requirements are incorporated into maintenance plan in line with legislative requirements and agency practice.
Criteria for the selection of tradespeople and other service providers to provide repair and maintenance services are established.
Register of tradespeople and other service providers is compiled and maintained in line with legislative and agency requirements.
Property maintenance schedule is established in line with agency practice.
Systems for recording and implementing property maintenance requirements and reporting to owners are established in line with agency practice.
Aspects of maintenance plan requiring specialist advice are identified and assistance is sought as required.

Property maintenance plan is established in line with owner instructions, legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Reliable and efficient maintenance methods are identified in line with agency practice.

Completed
Date:

Teacher:

Evidence:

Maintenance costs are established in line with agency practice.

Completed
Date:

Teacher:

Evidence:

Contract specifications for maintenance services are developed and incorporated into tender documents, where appropriate, in line with agency practice and legislative requirements.

Completed
Date:

Teacher:

Evidence:

Safety and security requirements are incorporated into maintenance plan in line with legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Criteria for the selection of tradespeople and other service providers to provide repair and maintenance services are established.

Completed
Date:

Teacher:

Evidence:

Register of tradespeople and other service providers is compiled and maintained in line with legislative and agency requirements.

Completed
Date:

Teacher:

Evidence:

Property maintenance schedule is established in line with agency practice.

Completed
Date:

Teacher:

Evidence:

Systems for recording and implementing property maintenance requirements and reporting to owners are established in line with agency practice.

Completed
Date:

Teacher:

Evidence:

Aspects of maintenance plan requiring specialist advice are identified and assistance is sought as required.

Completed
Date:

Teacher:

Evidence:

Establish key register.

Key register system is established, administered and maintained in line with agency practice.
Security of register and keys is maintained in line with agency practice.

Key register system is established, administered and maintained in line with agency practice.

Completed
Date:

Teacher:

Evidence:

Security of register and keys is maintained in line with agency practice.

Completed
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Evidence:

Implement property maintenance plan.

Property maintenance plan, including agency fees, is presented to owners for discussion and approval in line with agency practice.
Property maintenance plan is implemented in line with owner instructions, legislative requirements and agency practice.
Regular reports are provided to owners in line with property maintenance plan and agency practice.
Agency fees for property maintenance services are recorded and billed to owner in line with agency practice and legislative requirements.

Property maintenance plan, including agency fees, is presented to owners for discussion and approval in line with agency practice.

Completed
Date:

Teacher:

Evidence:

Property maintenance plan is implemented in line with owner instructions, legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Regular reports are provided to owners in line with property maintenance plan and agency practice.

Completed
Date:

Teacher:

Evidence:

Agency fees for property maintenance services are recorded and billed to owner in line with agency practice and legislative requirements.

Completed
Date:

Teacher:

Evidence:

Monitor security of managed properties.

Security risks associated with managed properties are identified and documented in line with agency and legislative requirements.
Causes and potential impact of security risks on agency, clients and other stakeholders are determined.
Property security measures are established in line with terms of the property management agreement, owner instructions, legislative requirements and agency practice.

Security risks associated with managed properties are identified and documented in line with agency and legislative requirements.

Completed
Date:

Teacher:

Evidence:

Causes and potential impact of security risks on agency, clients and other stakeholders are determined.

Completed
Date:

Teacher:

Evidence:

Property security measures are established in line with terms of the property management agreement, owner instructions, legislative requirements and agency practice.

Completed
Date:

Teacher:

Evidence:

Review property maintenance plan.

Property maintenance plan is reviewed in consultation with owners and relevant people using appropriate data and interpersonal communication strategies.
Outcomes of review are prepared in required format, style and structure and presented to owners and other relevant people within agreed timeframes.
Recommendations for improvement to property maintenance plan are presented to owners and other relevant people in line with agency practice.
Business equipment and technology are used to securely maintain documentation according to agency procedures.

Property maintenance plan is reviewed in consultation with owners and relevant people using appropriate data and interpersonal communication strategies.

Completed
Date:

Teacher:

Evidence:

Outcomes of review are prepared in required format, style and structure and presented to owners and other relevant people within agreed timeframes.

Completed
Date:

Teacher:

Evidence:

Recommendations for improvement to property maintenance plan are presented to owners and other relevant people in line with agency practice.

Completed
Date:

Teacher:

Evidence:

Business equipment and technology are used to securely maintain documentation according to agency procedures.

Completed
Date:

Teacher:

Evidence:

Assessed

Teacher: ___________________________ Date: _

Signature: ________________________________________________

Comments:

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment	This unit of competency could be assessed through practical demonstration of developing, implementing and reviewing a maintenance plan for managed properties. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of: establishing and implementing a property maintenance plan for managed properties determining property maintenance requirements for managed properties developing a property maintenance plan for managed properties that includes procedures for selecting maintenance contractors and maintaining safety and security of clients establishing and maintaining a key register for managed properties monitoring security of managed properties knowledge of agency practice, ethical standards and legislative requirements associated with establishing, implementing and reviewing a maintenance plan for managed properties reviewing the property maintenance plan for managed properties.
Context of and specific resources for assessment	Resource implications for assessment include: access to suitable simulated or real opportunities and resources to demonstrate competence assessment instruments that may include personal planner and assessment record book access to a registered provider of assessment services.
	Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed. Validity and sufficiency of evidence require that: competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit. In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

ability to communicate with and relate to a range of people from diverse social, economic and cultural backgrounds and with varying physical and mental abilities

analytical skills to interpret documents such as legislation, regulations, building plans and property maintenance reports and specifications

application of risk management strategies associated with property maintenance

computing skills to access the internet, access web pages, prepare and complete online forms and search online databases

decision making and problem solving skills to analyse situations and make decisions regarding property maintenance consistent with legislative, safety and ethical requirements

literacy skills to access and interpret a variety of texts, including legislation, regulations and building and safety codes; prepare general information, papers, formal and informal letters, reports and applications; and complete standard and statutory forms

negotiation skills to establish contracts with tradespeople and service providers for provision of property maintenance and repair services

numeracy skills to calculate and interpret data on property maintenance costs, such as the annual level of maintenance expenditure required to sustain a property at its current condition

planning, organising and scheduling skills to provide cyclical, routine and non-routine property maintenance services for managed properties

research skills to identify and locate documents and information relating to the maintenance of managed properties.

Required knowledge and understanding:

basic concepts of taxation for investment properties

basic knowledge of property contracts and administrative requirements

building codes and relevant Australian standards

building construction practices

common building faults and styles

common hazards to public and personal safety associated with particular types of maintenance work in buildings

industry benchmarks for property maintenance procedures

ethical standards

key register

management strategies relevant to different types of industrial, commercial, rural and retail property

OHS issues and requirements

property maintenance methods

property maintenance plan

property maintenance requirements

property maintenance schedule

property safety and security requirements

relevant building services, trades and operation for maintenance operations

relevant federal, and state or territory legislation and local government regulations relating to:

anti-discrimination and equal employment opportunity

consumer protection, fair trading and trade practices

employment and industrial relations

environmental issues

financial services

industrial relations

leases and tenancy agreements

OHS

privacy

property management

taxation

reporting to owners on repairs and maintenance

risks and management strategies associated with property maintenance

selection of tradespeople and service providers

systems for implementing property maintenance requirements

tendering procedures.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Property maintenance requirements may include:	confirmation of operational effectiveness cyclical maintenance emergency repairs refurbishment non-routine repairs routine servicing and repairs.
Industry benchmarks may include:	age of the properties with allowance for mid-life upgrades and refurbishments annual level of maintenance expenditure required to sustain a property at its current condition compliance with safety codes expenditure on repairs and maintenance as a percentage of asset value functionality and amenity of property strategic importance of individual properties structural soundness.
Legislative requirements may include:	relevant federal, and state or territory legislation and local government regulations relating to: anti-discrimination and equal employment opportunity consumer protection, fair trading and trade practices employment and industrial relations environmental issues financial services industrial relations leases and tenancy agreements OHS privacy property management taxation.
Property maintenance plan may include:	cleaning electrical emergency lighting evacuation fencing and boundaries fire lighting garden housekeeping painting pests plant and equipment maintenance plumbing sanitary disposal security vertical movement waste disposal weather proofing.
Reliable and efficient maintenance methods may include:	internal employee services lease contractual obligations outsourcing of external contracts with arms length organisations subcontracting tradespeople and service providers.
Safety and security requirements may include adherence to OHS policies and procedures for the containment of:	emergency situations, including fire, flood, bomb threats, suicide attempts or other actions likely to lead to property or bodily threat potential safety and health hazards, such as physical, mechanical or chemical agents that are already in the property, or are brought to the property, or created as a by-product of work done in the property.
Tradespeople and other service providers may include:	air conditioning and mechanical services technicians builders cleaners electricians gardeners painters pest exterminators plant and equipment technicians plasterers plumbers swimming pool technicians tilers.
Criteria for the selection of tradespeople and other service providers may include:	cost quality of work service standards.
Specialist advice may include:	architects bankers and financiers builders government officials industry professionals and members of industry associations investment consultants planners real estate agents solicitors subcontractors technical experts tradespeople.
Key register may refer to:	access to keys coding of keys entry of keys in register non-return of keys records security and storage procedures.
Owners and relevant people may include:	agency principal and management clients colleagues engineers and technicians government personnel industry professionals and members of industry associations
	installers legal representatives licensed real estate agents owners site personnel subcontractors technical experts tenants tradespeople.
Appropriate data may include:	checklists cost data analysis expert and peer review interviews observation questionnaires review of quality assurance data.
Interpersonal communication strategies may include:	active listening providing an opportunity for clients to clarify their understanding of the sales process soft questioning and seeking feedback to confirm own understanding of client needs and expectations summarising and paraphrasing to check understanding of client message using appropriate body language.
Business equipment and technology may include:	computers data storage devices facsimile machines internet, extranet and intranet email photocopiers printers and scanners software applications such as databases, word applications.

NTISthis.com

Evidence Guide: CPPDSM4049A - Implement maintenance plan for managed properties

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

CPPDSM4049A - Implement maintenance plan for managed properties

Determine property maintenance requirements.

Develop property maintenance plan.

Establish key register.

Implement property maintenance plan.

Monitor security of managed properties.

Review property maintenance plan.

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

Instructions to Assessors

Teacher: ___________________________ Date: _