The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Determine tenant requirements.
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Professional rapport is established with tenant contacts to encourage accurate and relevant exchange of information. Completed |
Evidence:
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Communication protocols and points of contact for tenancy liaison services are clearly communicated to tenants. Completed |
Evidence:
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Tenant service requests are handled in a professional manner and prioritised according to organisational and legislative requirements. Completed |
Evidence:
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Tenant service requests are documented detailing time, location and nature of service according to organisational requirements. Completed |
Evidence:
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Review service requests.
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Service requests and timeframes are confirmed with relevant people according to organisational requirements. Completed |
Evidence:
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Services are reviewed to ensure compliance with contract specifications and allocated budget according to organisational requirements. Completed |
Evidence:
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Situations are analysed to determine risk factors and referred to emergency services as required according to organisational risk management procedures. Completed |
Evidence:
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Service entries are checked and feedback is sought from relevant people regularly to monitor tenant satisfaction. Completed |
Evidence:
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Prepare progress reports.
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Draft progress report is prepared detailing tenancy liaison service requirements, costs and outcomes. Completed |
Evidence:
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Meetings held with tenants allow non-conformance and quality issues to be discussed in an open and participative environment. Completed |
Evidence:
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Records of tenant meetings, including suggestions for improvement to tenancy services and action plans, are incorporated into draft progress report. Completed |
Evidence:
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Draft report is distributed to relevant people and feedback sought regarding improvements to quality of tenancy liaison services. Completed |
Evidence:
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Identified non-conformances that may impact on resource allocations are highlighted in progress report and referred to relevant people for future action. Completed |
Evidence:
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