Monitor space use in the property industry Evidence Guide

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Evidence Guide: CPPDSM4059A - Monitor space use in the property industry

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

CPPDSM4059A - Monitor space use in the property industry

What evidence can you provide to prove your understanding of each of the following citeria?

Determine space use requirements.

Space use requirements are agreed in consultation with relevant people according to organisational requirements.
Client needs are assessed and clarified using appropriate interpersonal techniques.
Lease terms and conditions are determined from relevant documentation and compared with client needs and appropriate market evidence.
Situations requiring specialist advice are identified and assistance is sought as required according to organisational requirements.

Space use requirements are agreed in consultation with relevant people according to organisational requirements.

Completed
Date:

Teacher:

Evidence:

Client needs are assessed and clarified using appropriate interpersonal techniques.

Completed
Date:

Teacher:

Evidence:

Lease terms and conditions are determined from relevant documentation and compared with client needs and appropriate market evidence.

Completed
Date:

Teacher:

Evidence:

Situations requiring specialist advice are identified and assistance is sought as required according to organisational requirements.

Completed
Date:

Teacher:

Evidence:

Review space use.

Space use is regularly monitored to ensure compliance with contractual obligations regarding lease and relevant organisational and legislative requirements.
Variations to space use requirements are identified and addressed according to organisational policies and procedures.
Actual space use is calculated and benchmarked against spatial guidelines to establish degree of space optimisation.
Monitoring process, including regular reviews with users, is reliable and makes efficient use of time and resources according to organisational requirements.

Space use is regularly monitored to ensure compliance with contractual obligations regarding lease and relevant organisational and legislative requirements.

Completed
Date:

Teacher:

Evidence:

Variations to space use requirements are identified and addressed according to organisational policies and procedures.

Completed
Date:

Teacher:

Evidence:

Actual space use is calculated and benchmarked against spatial guidelines to establish degree of space optimisation.

Completed
Date:

Teacher:

Evidence:

Monitoring process, including regular reviews with users, is reliable and makes efficient use of time and resources according to organisational requirements.

Completed
Date:

Teacher:

Evidence:

Record and report results.

Recommendations are organised in a format suitable for analysis and dissemination to relevant people according to client and organisational requirements.
Identified non-conformances are highlighted in report and referred for future action according to organisational requirements.
Space use assessment is supported by verifiable evidence and is consistent with relevant legislative and organisational requirements.
Business equipment and technology are used to maintain relevant documentation according to applicable OHS, legislative and organisational requirements.
Report is distributed to relevant people according to client and organisational requirements.

Recommendations are organised in a format suitable for analysis and dissemination to relevant people according to client and organisational requirements.

Completed
Date:

Teacher:

Evidence:

Identified non-conformances are highlighted in report and referred for future action according to organisational requirements.

Completed
Date:

Teacher:

Evidence:

Space use assessment is supported by verifiable evidence and is consistent with relevant legislative and organisational requirements.

Completed
Date:

Teacher:

Evidence:

Business equipment and technology are used to maintain relevant documentation according to applicable OHS, legislative and organisational requirements.

Completed
Date:

Teacher:

Evidence:

Report is distributed to relevant people according to client and organisational requirements.

Completed
Date:

Teacher:

Evidence:

Assessed

Teacher: ___________________________ Date: _

Signature: ________________________________________________

Comments:

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment	This unit of competency could be assessed through practical demonstration of monitoring the ongoing use of space. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of: determining requirements for space use through an accurate assessment of client needs and identification of lease terms and conditions knowledge of organisation's practices, ethical standards and legislative requirements associated with monitoring the ongoing use of space monitoring space use against contractual obligations, including conducting regular user reviews and addressing variations in compliance or space usage recording and reporting an assessment of the efficient use of space and securely maintaining all relevant documentation.
Context of and specific resources for assessment	Resource implications for assessment include: access to suitable simulated or real opportunities and resources to demonstrate competence assessment instruments that may include personal planner and assessment record book access to a registered provider of assessment services. Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed. Validity and sufficiency of evidence require that: competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
	where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit. In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

communication skills to clarify ideas and perspectives, and negotiate client and tenant requirements

computing skills to access the internet and web pages, prepare and complete online forms, lodge electronic documents and search online databases

analytical skills to interpret property plans, analyse space use, and research space application and usage and benchmark for optimisation

interpersonal skills to relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities

literacy skills to interpret written and oral information, and complete documentation and report findings

technical skills to use property-use software and prepare and complete reports.

Required knowledge and understanding:

administration of property usage plans

contract law with regard to property use

industry practice and benchmarks

lease rights and responsibilities

organisational and professional procedures, ethical practices and business standards

relevant federal and state or territory legislation and local government regulations related to:

anti-discrimination

consumer protection

environmental issues

equal employment opportunity (EEO)

financial probity

franchise and business structures

industrial relations

OHS

privacy

property sales, leasing and management

risk management associated with property use.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Space may include:	buildings car parking facilities land lettable areas properties.
Relevant people may include:	agents clients government personnel legal representatives members of industry associations property owners site personnel supervisors and colleagues tenants.
Organisational requirements may be outlined and reflected in:	access and equity principles and practice guidelines business and performance plans complaint and dispute resolution procedures goals, objectives, plans, systems and processes legal and ethical requirements and codes of practice mission statements and strategic plans OHS policies, procedures and programs policies and procedures in relation to client service quality and continuous improvement processes and standards quality assurance and procedure manuals.
Clients may include:	bankers company management fund managers fund providers government and legal instruments or agencies institutions internal and external property groups owner-occupiers private investors property agents property owners tenants.
Interpersonal techniques may include:	active listening clear presentation of options consultation methods culturally inclusive and sensitive engagement techniques questioning to clarify and confirm understanding seeking feedback two-way interaction using language and concepts appropriate to cultural differences verbal or non-verbal language.
Relevant documentation may include:	building codes contracts lease agreements licences maps permits plans spatial guidelines specifications.
Specialist advice may be sought from:	architects bankers and financiers builders business consultants government officials investment consultants members of industry associations planners real estate agents solicitors subcontractors technical experts valuers.
Legislative requirements may be outlined and reflected in:	Australian standards codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law environmental and zoning laws affecting access security, access and property use general duty of care to clients home building requirements local regulations and by-laws privacy laws applying to owners, contractors and tenants quality assurance and certification requirements relevant federal, and state or territory legislation that affects organisational operation, including: anti-discrimination and diversity environmental issues EEO industrial relations OHS strata, community and company titles tenancy agreements trade practices laws and guidelines.
Variations may relate to:	changes to agreed terms for use of space changes to fittings and fixtures work outside or producing results outside the terms and conditions of contract.
Spatial guidelines may include:	building codes building services corporation policy fit-out guidelines industry practices industry trends.
Business equipment and technology may include:	computers data storage devices email facsimile machines internet, extranet and intranet photocopiers printers scanners software applications, such as databases and word applications.

NTISthis.com

Evidence Guide: CPPDSM4059A - Monitor space use in the property industry

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

CPPDSM4059A - Monitor space use in the property industry

Determine space use requirements.

Review space use.

Record and report results.

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

Instructions to Assessors

Teacher: ___________________________ Date: _