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Evidence Guide: CPPDSM4072 - Provide leadership in the property industry

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPDSM4072 - Provide leadership in the property industry

What evidence can you provide to prove your understanding of each of the following citeria?

Apply high standards of performance in undertaking individual and team tasks.

  1. Own work practices model high standards of performance and ethics in providing property services.
  2. Property services and work practices are planned and implemented.
  3. Work practices reflect an understanding of and respect for individual differences, and are adapted as appropriate to meet specific needs of clients and others.
  4. Individual and team efforts and contributions are encouraged and rewarded.
  5. Breaches of organisational code of conduct and code of ethics are identified and reported.
Own work practices model high standards of performance and ethics in providing property services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Property services and work practices are planned and implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work practices reflect an understanding of and respect for individual differences, and are adapted as appropriate to meet specific needs of clients and others.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individual and team efforts and contributions are encouraged and rewarded.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Breaches of organisational code of conduct and code of ethics are identified and reported.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret and comply with financial, legislative and procedural requirements.

  1. Financial, legislative and procedural requirements relevant to property services are identified.
  2. Key financial, legislative and procedural principles relating to organisational values and requirements are identified and interpreted.
  3. Information relevant to property services is identified and assessed.
  4. Own interpretation and application of financial, legislative and procedural requirements are confirmed.
  5. Situations requiring specialist advice are identified and assistance is sought as required.
Financial, legislative and procedural requirements relevant to property services are identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Key financial, legislative and procedural principles relating to organisational values and requirements are identified and interpreted.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information relevant to property services is identified and assessed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Own interpretation and application of financial, legislative and procedural requirements are confirmed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Situations requiring specialist advice are identified and assistance is sought as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate commitment to workplace change.

  1. Opinions and suggestions on improving work practices are encouraged to facilitate participation in change processes.
  2. Goals and objectives of change are communicated clearly and promptly to individuals and teams.
  3. Business equipment and technology are used to manage and provide access to information on progress towards objectives of change.
  4. Mentoring and coaching are provided to support individuals and groups through introduction of change.
  5. Decisions to overcome problems in implementation of change are made in consultation with colleagues and clients.
  6. Effective relations and communications are maintained with clients and colleagues during process of change.
Opinions and suggestions on improving work practices are encouraged to facilitate participation in change processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Goals and objectives of change are communicated clearly and promptly to individuals and teams.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Business equipment and technology are used to manage and provide access to information on progress towards objectives of change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Mentoring and coaching are provided to support individuals and groups through introduction of change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Decisions to overcome problems in implementation of change are made in consultation with colleagues and clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effective relations and communications are maintained with clients and colleagues during process of change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain professional competence.

  1. Own professional development is maintained in consultation with relevant people.
  2. Feedback from clients and colleagues is used to determine professional competency and quality of performance, and to identify key areas for improvement in providing property services.
  3. Own knowledge and skills in providing property services are assessed against competency standards and other relevant benchmarks to determine professional development needs and priorities.
  4. Strategies to maintain currency of professional competency in providing effective property services are identified, planned and implemented.
  5. Professional networks are participated in to identify and build relationships with relevant individuals and organisations in the property industry to obtain and maintain personal knowledge.
Own professional development is maintained in consultation with relevant people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback from clients and colleagues is used to determine professional competency and quality of performance, and to identify key areas for improvement in providing property services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Own knowledge and skills in providing property services are assessed against competency standards and other relevant benchmarks to determine professional development needs and priorities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Strategies to maintain currency of professional competency in providing effective property services are identified, planned and implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Professional networks are participated in to identify and build relationships with relevant individuals and organisations in the property industry to obtain and maintain personal knowledge.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Apply high standards of performance in undertaking individual and team tasks.

1.1.

Own work practices model high standards of performance and ethics in providing property services.

1.2.

Property services and work practices are planned and implemented.

1.3.

Work practices reflect an understanding of and respect for individual differences, and are adapted as appropriate to meet specific needs of clients and others.

1.4.

Individual and team efforts and contributions are encouraged and rewarded.

1.5.

Breaches of organisational code of conduct and code of ethics are identified and reported.

2.

Interpret and comply with financial, legislative and procedural requirements.

2.1.

Financial, legislative and procedural requirements relevant to property services are identified.

2.2.

Key financial, legislative and procedural principles relating to organisational values and requirements are identified and interpreted.

2.3.

Information relevant to property services is identified and assessed.

2.4.

Own interpretation and application of financial, legislative and procedural requirements are confirmed.

2.5.

Situations requiring specialist advice are identified and assistance is sought as required.

3.

Facilitate commitment to workplace change.

3.1.

Opinions and suggestions on improving work practices are encouraged to facilitate participation in change processes.

3.2.

Goals and objectives of change are communicated clearly and promptly to individuals and teams.

3.3.

Business equipment and technology are used to manage and provide access to information on progress towards objectives of change.

3.4.

Mentoring and coaching are provided to support individuals and groups through introduction of change.

3.5.

Decisions to overcome problems in implementation of change are made in consultation with colleagues and clients.

3.6.

Effective relations and communications are maintained with clients and colleagues during process of change.

4.

Develop and maintain professional competence.

4.1.

Own professional development is maintained in consultation with relevant people.

4.2.

Feedback from clients and colleagues is used to determine professional competency and quality of performance, and to identify key areas for improvement in providing property services.

4.3.

Own knowledge and skills in providing property services are assessed against competency standards and other relevant benchmarks to determine professional development needs and priorities.

4.4.

Strategies to maintain currency of professional competency in providing effective property services are identified, planned and implemented.

4.5.

Professional networks are participated in to identify and build relationships with relevant individuals and organisations in the property industry to obtain and maintain personal knowledge.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Apply high standards of performance in undertaking individual and team tasks.

1.1.

Own work practices model high standards of performance and ethics in providing property services.

1.2.

Property services and work practices are planned and implemented.

1.3.

Work practices reflect an understanding of and respect for individual differences, and are adapted as appropriate to meet specific needs of clients and others.

1.4.

Individual and team efforts and contributions are encouraged and rewarded.

1.5.

Breaches of organisational code of conduct and code of ethics are identified and reported.

2.

Interpret and comply with financial, legislative and procedural requirements.

2.1.

Financial, legislative and procedural requirements relevant to property services are identified.

2.2.

Key financial, legislative and procedural principles relating to organisational values and requirements are identified and interpreted.

2.3.

Information relevant to property services is identified and assessed.

2.4.

Own interpretation and application of financial, legislative and procedural requirements are confirmed.

2.5.

Situations requiring specialist advice are identified and assistance is sought as required.

3.

Facilitate commitment to workplace change.

3.1.

Opinions and suggestions on improving work practices are encouraged to facilitate participation in change processes.

3.2.

Goals and objectives of change are communicated clearly and promptly to individuals and teams.

3.3.

Business equipment and technology are used to manage and provide access to information on progress towards objectives of change.

3.4.

Mentoring and coaching are provided to support individuals and groups through introduction of change.

3.5.

Decisions to overcome problems in implementation of change are made in consultation with colleagues and clients.

3.6.

Effective relations and communications are maintained with clients and colleagues during process of change.

4.

Develop and maintain professional competence.

4.1.

Own professional development is maintained in consultation with relevant people.

4.2.

Feedback from clients and colleagues is used to determine professional competency and quality of performance, and to identify key areas for improvement in providing property services.

4.3.

Own knowledge and skills in providing property services are assessed against competency standards and other relevant benchmarks to determine professional development needs and priorities.

4.4.

Strategies to maintain currency of professional competency in providing effective property services are identified, planned and implemented.

4.5.

Professional networks are participated in to identify and build relationships with relevant individuals and organisations in the property industry to obtain and maintain personal knowledge.

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also provide effective leadership by applying leadership skills in two situations to positively impact on the performance of a property-related organisation.

In doing the above, the person must:

accurately interpret and comply with relevant legislative, financial and procedural requirements and prescribed codes of conduct, and check own understanding and application with relevant people

demonstrate high standards of work practices and ethics in providing property services, including:

accurately determining and clarifying expectations of owners and owners corporations

acting in principal’s best interests

adequately disclosing relevant information, including management fees

declaring beneficial interests

representing organisation and clients ethically

providing fair and honest property services

identifying and disclosing conflicts of interest

maintaining privacy and confidentiality

non-discriminatory practices

avoiding over-servicing

use constructive feedback and industry competency standards and benchmarks to identify and implement opportunities for developing and maintaining own professional development

use effective communication techniques to introduce and monitor change, while providing support to, and maintaining relationships with, clients and colleagues throughout the change process.

A person demonstrating competency in this unit must demonstrate knowledge of:

characteristics of a positive role model

common effects of change in the workplace

industrial and organisational context of change

limitations of own work role, responsibilities and professional abilities

mechanisms to obtain and analyse feedback

methods to identify and prioritise personal learning needs

organisational and professional procedures, ethical practices and business standards, including:

acting in principal’s best interests

adequate disclosure of relevant information, including management fees

declaration of beneficial interests

ethical representation of organisation and clients

fair and honest provision of property services

identification and disclosure of conflicts of interest

maintenance of confidentiality

non-discriminatory practices

principles and techniques associated with:

establishing effective consultative processes

establishing key performance indicators

influencing others

leading people

making decisions

preparing performance plans

key requirements of federal, state or territory legislation and local government regulations relating to:

anti-discrimination

consumer protection

environmental issues

equal employment opportunity (EEO)

financial probity

franchise and business structures

industrial relations

property sales, leasing and management

strata communities

work health and safety (WHS).

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Property services must include at least one of the following:

business broking

buyer advocacy or agent

facilities management for a range of property types

marketing, sale and leasing a range of property types

property development operations

property management for a range of property types, including on-site residential property management

rural agency practice

stock and station agency operations

strata community management

urban agency practice.

Code of conduct and code of ethics must include:

accurate determination and clarification of expectations of owners and owners corporations

acting in principal’s best interests

clear communication of services offered and fee for services

clear negotiation of fees

declaration of beneficial interest

declaration of conflict of interest

disclosure of relevant information, including management fees

disclosure of pecuniary interests

fair and honest provision of property services

individual behaviour

maintaining confidentiality

misrepresentation

non-discriminatory practices

over-servicing, fixed charges rather than fee for service

privacy

representation of organisation and clients

use of organisational property.