Provide leadership in the property industry Evidence Guide

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Evidence Guide: CPPDSM4072A - Provide leadership in the property industry

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

CPPDSM4072A - Provide leadership in the property industry

What evidence can you provide to prove your understanding of each of the following citeria?

Model high standards of performance.

Own work practices model high standards of performance and ethics in providing property services according to organisational, legislative, financial and procedural requirements.
Property services and work practices are planned and implemented according to client and organisational values and requirements.
Work practices reflect an understanding of and respect for individual differences, and are adapted as appropriate to meet specific needs of relevant people.
Individual and team efforts and contributions are encouraged, valued and rewarded according to organisational requirements.
Breaches of organisational codes of ethics and practices are recognised and reported according to organisational and industry standards and procedures.

Own work practices model high standards of performance and ethics in providing property services according to organisational, legislative, financial and procedural requirements.

Completed
Date:

Teacher:

Evidence:

Property services and work practices are planned and implemented according to client and organisational values and requirements.

Completed
Date:

Teacher:

Evidence:

Work practices reflect an understanding of and respect for individual differences, and are adapted as appropriate to meet specific needs of relevant people.

Completed
Date:

Teacher:

Evidence:

Individual and team efforts and contributions are encouraged, valued and rewarded according to organisational requirements.

Completed
Date:

Teacher:

Evidence:

Breaches of organisational codes of ethics and practices are recognised and reported according to organisational and industry standards and procedures.

Completed
Date:

Teacher:

Evidence:

Interpret and comply with financial, legislative and procedural requirements.

Financial, legislative and procedural requirements relevant to property services are identified and accessed according to organisational requirements.
Key financial, legislative and procedural principles relating to organisational values and requirements are identified and interpreted.
Information relevant to property services is identified and assessed according to organisational requirements.
Own interpretation and application of financial, legislative and procedural requirements are confirmed with relevant people to ensure consistency.
Situations requiring specialist advice are identified and assistance is sought as required according to organisational procedures.

Financial, legislative and procedural requirements relevant to property services are identified and accessed according to organisational requirements.

Completed
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Teacher:

Evidence:

Key financial, legislative and procedural principles relating to organisational values and requirements are identified and interpreted.

Completed
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Teacher:

Evidence:

Information relevant to property services is identified and assessed according to organisational requirements.

Completed
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Teacher:

Evidence:

Own interpretation and application of financial, legislative and procedural requirements are confirmed with relevant people to ensure consistency.

Completed
Date:

Teacher:

Evidence:

Situations requiring specialist advice are identified and assistance is sought as required according to organisational procedures.

Completed
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Teacher:

Evidence:

Facilitate commitment to workplace change.

Opinions and suggestions on improving work practices are encouraged to facilitate participation in change processes.
Goals and objectives of change are communicated clearly and promptly to individuals and teams.
Business equipment and technology are used to manage and provide access to information on progress towards objectives of change.
Mentoring and coaching are provided to support individuals and groups through introduction of change.
Decisions to overcome problems in implementation of change are made in consultation with relevant people.
Effective relations and communications are maintained with clients and colleagues during process of change.

Opinions and suggestions on improving work practices are encouraged to facilitate participation in change processes.

Completed
Date:

Teacher:

Evidence:

Goals and objectives of change are communicated clearly and promptly to individuals and teams.

Completed
Date:

Teacher:

Evidence:

Business equipment and technology are used to manage and provide access to information on progress towards objectives of change.

Completed
Date:

Teacher:

Evidence:

Mentoring and coaching are provided to support individuals and groups through introduction of change.

Completed
Date:

Teacher:

Evidence:

Decisions to overcome problems in implementation of change are made in consultation with relevant people.

Completed
Date:

Teacher:

Evidence:

Effective relations and communications are maintained with clients and colleagues during process of change.

Completed
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Teacher:

Evidence:

Develop and maintain professional competence.

Own professional development is maintained in consultation with relevant people according to organisational requirements.
Feedback from clients and colleagues is used to determine professional competency and quality of performance, and to identify key areas for improvement in providing property services.
Personal knowledge and skills in providing property services are assessed against competency standards and other relevant benchmarks to determine professional development needs and priorities.
Strategies to maintain currency of professional competency in providing effective property services are identified, planned and implemented.
Professional networks are participated in to identify and build relationships with relevant individuals and organisations in the property industry to obtain and maintain personal knowledge.

Own professional development is maintained in consultation with relevant people according to organisational requirements.

Completed
Date:

Teacher:

Evidence:

Feedback from clients and colleagues is used to determine professional competency and quality of performance, and to identify key areas for improvement in providing property services.

Completed
Date:

Teacher:

Evidence:

Personal knowledge and skills in providing property services are assessed against competency standards and other relevant benchmarks to determine professional development needs and priorities.

Completed
Date:

Teacher:

Evidence:

Strategies to maintain currency of professional competency in providing effective property services are identified, planned and implemented.

Completed
Date:

Teacher:

Evidence:

Professional networks are participated in to identify and build relationships with relevant individuals and organisations in the property industry to obtain and maintain personal knowledge.

Completed
Date:

Teacher:

Evidence:

Assessed

Teacher: ___________________________ Date: _

Signature: ________________________________________________

Comments:

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment	This unit of competency could be assessed through practical demonstration of providing effective leadership in the property industry. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of: knowing and accurately interpreting and complying with relevant legislative, financial and procedural requirements and prescribed codes of conduct, and checking own understanding and application with relevant people demonstrating high standards of work practices and ethics in providing property services, including accurate determination and clarification of expectations of owner corporations; acting in principal's best interests; adequate disclosure of relevant information, including management fees; declaration of beneficial interests; ethical representation of organisation and clients; fair and honest provision of property services; identification and disclosure of conflicts of interest; maintenance of confidentiality; non-discriminatory practices; over-servicing; and fixed charges rather than fee for service using constructive feedback and industry competency standards and benchmarks to identify and implement opportunities for developing and maintaining own professional development using effective communication techniques to introduce and monitor change, while providing support to, and maintaining relationships with, clients and colleagues throughout the change process.
Context of and specific resources for assessment	Resource implications for assessment include: access to suitable simulated or real opportunities and resources to demonstrate competence assessment instruments that may include personal planner and assessment record book access to a registered provider of assessment services. Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.
	Validity and sufficiency of evidence require that: competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit. In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.

Required Skills and Knowledge


This section describes the essential skills and knowledge and their level, required for this unit.
Required skills: coaching and mentoring skills to be a positive influence on others and provide support to colleagues communication skills to consult effectively with clients and colleagues computing skills to access the internet and web pages, prepare and complete online forms, lodge electronic documents and search online databases interpersonal skills to relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities and to respect individual differences literacy skills to interpret and apply legislative, financial and procedural requirements and to access and understand a variety of information organisational skills to introduce and monitor change, plan and maintain own professional development, and plan and meet work priorities reflection skills to differentiate between professional and personal values self-evaluation skills to review and assess own work practices systematically in order to identify ways to improve performance or understanding.
Required knowledge and understanding: characteristics of a positive role model common effects of change in the workplace industrial and organisational context of change limitations of work role, responsibility and professional abilities mechanisms to obtain and analyse feedback methods to identify and prioritise personal learning needs OHS issues and requirements organisational and professional procedures, ethical practices and business standards, including: acting in principal's best interests adequate disclosure of relevant information, including management fees declaration of beneficial interests ethical representation of organisation and clients fair and honest provision of property services identification and disclosure of conflicts of interest maintenance of confidentiality non-discriminatory practices principles and techniques associated with: establishing effective consultative processes establishing key performance indicators influencing others leading people making decisions preparing performance plans relevant federal and state or territory legislation and local government regulations related to: anti-discrimination consumer protection environmental issues equal employment opportunity (EEO) financial probity franchise and business structures industrial relations OHS property sales, leasing and management.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Property services may relate to:	business broking buyer advocacy or agent facilities management for a range of property types marketing, sale and leasing a range of property types on-site residential property management property management for a range of property types residential, commercial and industrial property and facilities rural agency practice strata and community title management urban agency practice.
Organisational requirements may be outlined and reflected in:	access and equity principles and practice guidelines agency policies and guidelines business and performance plans complaint and dispute resolution procedures ethical standards and codes of practice, such as: acting in principal's best interests clear communication of services offered and fee for services clear negotiation of fees declaration of beneficial interest misrepresentation over-servicing fixed charges rather than fee for service goals, objectives, plans, systems and processes legal policies and guidelines mission statements and strategic plans OHS policies, procedures and programs policies and procedures in relation to client service quality and continuous improvement processes and standards quality assurance and procedure manuals sales, marketing and leasing management procedure manuals.
Legislative, financial and procedural requirements may be outlined and reflected in:	Australian Securities and Investments Commission, Australian Competition and Consumer Commission, Foreign Investment Review Board requirements Australian standards federal and state taxation requirements consumer protection laws and guidelines court and tribunal precedents environmental and zoning laws affecting access security, access and property use freedom of information home building requirements licensing requirements privacy and confidentiality requirements and laws applying to owners, contractors and tenants public health quality assurance and certification requirements relevant common law relevant federal, and state or territory legislation and regulations affecting organisational operation, including: anti-discrimination and diversity environmental issues equal employment opportunity (EEO) industrial relations OHS relevant industry codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law relevant local government policies and regulations strata, community and company titles tenancy agreements trade practices laws and guidelines.
Clients may include:	agents or third parties for purchasers and vendors in-house staff and office contractors other agency staff owner corporations and community title groups potential vendors prospective and existing landlords prospective and existing tenants prospective purchasers purchasers vendors.
Specific needs may relate to:	beliefs and values conventions of gender and sexuality cultural stereotypes dress food and diet religious and spiritual observances social conventions traditional practices and observations verbal and non-verbal language.
Relevant people may include:	agents clients legal representatives members of industry associations property owners supervisors and colleagues tenants.
Codes of ethics and practice may relate to:	accurate determination and clarification of expectations of owner corporations acting in principal's best interests clear communication of services offered and fee for services clear negotiation of fees declaration of beneficial interest declaration of conflict of interest disclosure of relevant information, including management fees fair and honest provision of property services individual behaviour maintaining confidentiality misrepresentation non-discriminatory practices over-servicing, fixed charges rather than fee for service representation of organisation and clients use of organisational property.
Information may relate to:	agency records asset registers client and colleague surveys financial and budgetary procedures, policies and guidelines historical data insurances
	operating environment of organisation, including financial markets, competitors, core business activities, functions and stakeholders organisational procedures, policies and guidelines property management reports reports and relevant documentation taxation records.
Specialist advice may be sought from:	architects bankers and financiers government officials investment consultants members of industry associations planners real estate agents solicitors supervisors and colleagues technical experts valuers.
Change may relate to:	change in work location implementation of new work practices and services introduction of new technology job role changes new client base organisational restructures staffing changes work priorities.
Business equipment and technology may include:	computers data storage devices email facsimile machines internet, extranet and intranet photocopiers printers scanners software applications, such as databases and word applications.
Mentoring and coaching may relate to:	fair and ethical practices non-discriminatory processes and activities presenting and promoting a positive image of the collective group problem solving providing encouragement providing feedback to team members and colleagues respecting the contribution of all participants and giving credit for achievements.
Professional development strategies may include:	coaching, mentoring and supervision formal and informal learning programs identifying and establishing new career paths involvement in community and industry activities updating and maintaining knowledge base on current issues for work and professional practice use of existing strengths to focus future career development work rotation to facilitate changing work priorities.
Feedback may include:	formal and informal discussions, reviews and evaluations with: existing and previous clients peers, colleagues and managers information provided by others involved in a professional capacity, both internal and external to the organisation.
Competency standards and other relevant benchmarks may relate to:	other benchmarks such as: industry code of conduct and code of ethics statutory and legislative requirements in terms of working in the property industry
	personal and technical knowledge, skills and attitudinal aspects (competencies) required to undertake the day-to-day tasks and duties of the work function effectively and efficiently, specifically: competency standards for the property industry other relevant industry, cross-industry and enterprise competency standards.
Professional networks may include:	advisory committees committees government agencies internal and external customers lobby groups local inter-agency groups other organisations professional and occupational associations project-specific ad hoc consultative and reference groups specific interest or support groups suppliers work teams.

NTISthis.com

Evidence Guide: CPPDSM4072A - Provide leadership in the property industry

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

CPPDSM4072A - Provide leadership in the property industry

Model high standards of performance.

Interpret and comply with financial, legislative and procedural requirements.

Facilitate commitment to workplace change.

Develop and maintain professional competence.

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

Instructions to Assessors

Teacher: ___________________________ Date: _