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Evidence Guide: CPPDSM4081A - Work in the stock and station agency sector

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPDSM4081A - Work in the stock and station agency sector

What evidence can you provide to prove your understanding of each of the following citeria?

Develop knowledge of agency operations.

  1. Key features of the agency principal relationship are identified according to legislative requirements and agency practice.
  2. Roles and responsibilities of key personnel involved in stock and station agencies are identified and explained in the context of legislative and agency requirements.
  3. Key operationsof stock and station agencies are identified and explained in the context of legislative and agency requirements.
  4. Forms of business ownership, organisational structure and key services offered by stock and station agencies, including liabilities and responsibilities, are identified and explained.
Key features of the agency principal relationship are identified according to legislative requirements and agency practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Roles and responsibilities of key personnel involved in stock and station agencies are identified and explained in the context of legislative and agency requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Key operationsof stock and station agencies are identified and explained in the context of legislative and agency requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Forms of business ownership, organisational structure and key services offered by stock and station agencies, including liabilities and responsibilities, are identified and explained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret and comply with legislative and agency requirements.

  1. Key legislation and regulations relevant to stock and station agency operations, including legislative limitations on agency practice, are identified and explained to ensure compliance with legislative and agency requirements.
  2. Licensing and eligibility requirements for licensed stock and station agents, stock and station representatives or certificate holders and other employees, including offences and penalties, are identified and explained to ensure compliance with legislative and agency requirements.
  3. Key provisions of consumer protection and privacy legislation are identified and explained to ensure compliance with legislative and agency requirements.
  4. Purpose of trust funds and key legislative controls on trust funds relevant to authorised employees are identified and explained to ensure compliance with legislative and agency requirements.
  5. Role and responsibilitiesofgovernment agencies and industry bodies are identified and explained in relation to agency practice.
  6. Personal understanding of legislative requirements is assessed and verified with relevant people.
  7. Situations in which specialist advice is required are identified and sources of appropriate advice are determined in line with agency practice.
Key legislation and regulations relevant to stock and station agency operations, including legislative limitations on agency practice, are identified and explained to ensure compliance with legislative and agency requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Licensing and eligibility requirements for licensed stock and station agents, stock and station representatives or certificate holders and other employees, including offences and penalties, are identified and explained to ensure compliance with legislative and agency requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Key provisions of consumer protection and privacy legislation are identified and explained to ensure compliance with legislative and agency requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Purpose of trust funds and key legislative controls on trust funds relevant to authorised employees are identified and explained to ensure compliance with legislative and agency requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Role and responsibilitiesofgovernment agencies and industry bodies are identified and explained in relation to agency practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Personal understanding of legislative requirements is assessed and verified with relevant people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Situations in which specialist advice is required are identified and sources of appropriate advice are determined in line with agency practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Model ethical practice.

  1. Ethical and conduct standards, including penalties for breaches, are identified and interpreted to ensure compliance with legislative requirements and industry and agency practice.
  2. Agent's liability for breach of contract and negligence is identified and explained in the context of legislative and agency requirements.
  3. Personal understanding of ethics and conduct standards required for good agency practice is verified with relevant people to ensure compliance with legislative requirements and industry and agency practice.
  4. Situations in which specialist advice is required are identified and sources of appropriate advice are determined in line with legislative and agency requirements.
Ethical and conduct standards, including penalties for breaches, are identified and interpreted to ensure compliance with legislative requirements and industry and agency practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agent's liability for breach of contract and negligence is identified and explained in the context of legislative and agency requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Personal understanding of ethics and conduct standards required for good agency practice is verified with relevant people to ensure compliance with legislative requirements and industry and agency practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Situations in which specialist advice is required are identified and sources of appropriate advice are determined in line with legislative and agency requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify industry employment requirements.

  1. Industry employment requirements are identified and interpreted to ensure compliance with legislative requirements and agency practice.
  2. Employee and employer rights and responsibilities regarding conditions of employment are identified and interpreted to ensure compliance with legislative requirements and agency practice.
  3. Effective communication strategies are employed to establish rapport with clients, ascertain client needs, and provide accurate advice and follow-up services in line with agency practice.
  4. Personal presentation and professional image are assessed for compliance with industry and agency norms.
  5. Personal knowledge and skills in providing stock and station agency services are assessed against industry competency standards and other relevant benchmarks to determine continuing training needs and priorities.
  6. Opportunities for continuing training to maintain currency of competence and develop specialist and advanced skills and knowledge in relation to stock and station agency operations are identified, planned and applied in line with agency practice.
Industry employment requirements are identified and interpreted to ensure compliance with legislative requirements and agency practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Employee and employer rights and responsibilities regarding conditions of employment are identified and interpreted to ensure compliance with legislative requirements and agency practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effective communication strategies are employed to establish rapport with clients, ascertain client needs, and provide accurate advice and follow-up services in line with agency practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Personal presentation and professional image are assessed for compliance with industry and agency norms.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Personal knowledge and skills in providing stock and station agency services are assessed against industry competency standards and other relevant benchmarks to determine continuing training needs and priorities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Opportunities for continuing training to maintain currency of competence and develop specialist and advanced skills and knowledge in relation to stock and station agency operations are identified, planned and applied in line with agency practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

This unit of competency could be assessed through case studies and targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's knowledge. This would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

knowledge of the ethical and conduct standards relevant to licensed stock and station agents, stock and station representatives or certificate holders, and support staff

knowledge of the key operations of stock and station agencies

knowledge of the roles and responsibilities of agency personnel

knowledge of legislation and the regulatory framework relevant to stock and station agencies, including the roles and functions of government regulatory agencies and industry bodies

knowledge of the key principles of consumer protection and privacy legislation

knowledge of the agency principal relationship

knowledge of employment requirements for stock and station agents, including the rights and responsibilities of employers and employees

knowledge of the licensing and eligibility requirements for stock and station agents and other employees, including offences and penalties.

Context of and specific resources for assessment

Resource implications for assessment include:

access to suitable simulated or real opportunities and resources to demonstrate competence

assessment instruments that may include personal planner and assessment record book

access to a registered provider of assessment services.

Where applicable, physical resources should include equipment modified for people with disabilities.

Access must be provided to appropriate learning and/or assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.

Validity and sufficiency of evidence require that:

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence

where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

ability to communicate with and relate to people from a range of social, economic and cultural backgrounds and with varying physical and mental abilities

analytical skills to interpret documents such as legislation, regulations, employment contracts and licensing requirements

application of risk management strategies associated with advising clients on matters to do with property sales and management, including livestock sales

computing skills to access agency databases, send and receive emails and complete standard forms online

decision making and problem solving skills to analyse situations and make decisions consistent with legislative and ethical requirements

literacy skills to access and interpret a variety of texts, including legislation, regulations and rules of ethics; prepare general information, papers, formal and informal letters, advertisements, reports and applications; and complete standard forms

negotiation skills to assist clients on property sales and management, including matters to do with livestock

numeracy skills to calculate and interpret data such as commissions and entitlements

planning, organising and scheduling skills to undertake work-related tasks such as inspecting properties and livestock

research skills to identify and source documents and information related to stock and station operations.

Required knowledge and understanding:

agency principal relationship

continued training needs for stock and station agents and stock and station representatives or certificate holders

contract law in the stock and station agency industry, including agents' liability for breach of contract and negligence

employee and employer rights and responsibilities

ethical and conduct standards

features of good stock and station agency practice

forms of business ownership, organisational structure and services offered by stock and station agencies

key operations of stock and station agencies

key principles of consumer protection and privacy legislation

legislative limitations on stock and station agency practice

licensing requirements for stock and station agents

nature of trust funds and legislative controls on trust funds

offences and penalties under the legislative framework

relevant federal and state or territory legislation and local government regulations related to:

animal health

anti-discrimination

aquaculture

consumer protection

crown land

environmental issues

equal employment opportunity (EEO)

financial probity

franchises and business structure

industrial relations

livestock

native title

OHS

privacy

rural property sales, leasing and management

taxation

water rights

risk management

roles and functions of industry bodies

roles and functions of government regulatory agencies

sources of specialist advice relating to stock and station operations.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Legislative requirements may include:

relevant federal and state or territory legislation and local government regulations related to:

animal health

anti-discrimination

aquaculture

consumer protection

crown land

environmental issues

EEO

financial probity

franchises and business structure

industrial relations

livestock

native title

OHS

privacy

rural property sales, leasing and management

taxation

water rights.

Key personnel may include:

licensed stock and station agents

stock and station representatives or certificate holders

support staff.

Key operations of stock and station agencies may include:

livestock sales

rural property management

rural property sales

sale of rural products.

Forms of business ownership may include:

corporation

partnership

sole trader.

Organisational structure of business may include:

franchise group

independent agency

marketing cooperative

pastoral houses.

Key services may include:

livestock sales and services

rural property management

rural property sales

sale of farm supplies and other rural products.

Licensing and eligibility requirements may include:

for employment as a stock and station representative or certificate holder

for licensing as a licensed stock and station agent.

Trust funds:

refer to all money received or held by a stock and station agent or any member of an agent's staff on behalf of any other person in the course of an agent's business

include deposits on sales, security deposits, residential bonds paid in cash and bonds in respect of commercial premises, rents and prepaid advertising.

Role and responsibilities of government agencies may include:

federal government agencies, such as:

Australian Competition and Consumer Commission

Human Rights and Equal Opportunity Commission

federal Privacy Commission

other commonwealth statutory agencies associated with rural business, such as Meat and Livestock Australia

state and territory government agencies related to:

agriculture and agribusiness

animal welfare

consumer protection and fair trading

employment and workplace relations

land use and planning

leases

livestock

privacy

residential and retail tenancies

small business development

stock and station agency licensing

water

zoning.

Specialist advice may include:

agronomists

architects

bankers and financiers

builders

emergency personnel

government officials

industry practitioners and industry bodies

investment consultants

livestock specialists

mentors and coaches

OHS representatives

planners

soil scientists

stock and station agents

solicitors

subcontractors

supervisors and colleagues

technical experts

valuers

veterinarians

water consultants.

Ethical and conduct standards may include:

conflict of interest

duty of care

individual behaviour

maintaining confidentiality

non-discriminatory practices

privacy

use of organisational property.

Employment requirements may include:

employer's responsibilities

federal and state or territory employment agreements.

Effective communication strategies may include:

active listening

being non-judgemental

exploring problems

expressing an individual perspective

providing sufficient time for questions and responses

providing summarising and reflective responses in conflict situations

using active listening

using appropriate words, behaviour and posture

using clarifying and summarising questions

using clear and concise language

using culturally appropriate communication

using plain English

using verbal and non-verbal communication.

Personal presentation and professional image may refer to:

client focus

communication skills

condition and style of clothing

condition and cleanliness of company vehicle

personal grooming

personal hygiene

product knowledge

punctuality

speech.