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Evidence Guide: CPPDSM5027 - Provide facilities and amenities for property users

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPDSM5027 - Provide facilities and amenities for property users

What evidence can you provide to prove your understanding of each of the following citeria?

Determine requirements for facilities and amenities.

  1. Facility and amenity requirements are identified in consultation with property users and other relevant people using appropriate research and survey techniques.
  2. Client needs are accurately assessed and clarified using appropriate consultative processes.
  3. Relevant documentation and legislative requirements are reviewed to ensure facilities and amenities comply with requirements.
  4. Situations requiring specialist advice are identified and assistance is sought as required.
Facility and amenity requirements are identified in consultation with property users and other relevant people using appropriate research and survey techniques.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Client needs are accurately assessed and clarified using appropriate consultative processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant documentation and legislative requirements are reviewed to ensure facilities and amenities comply with requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Situations requiring specialist advice are identified and assistance is sought as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan for provision of facilities and amenities.

  1. Provision of facilities and amenities is planned.
  2. Project strategies, objectives and timelines are negotiated and agreed in consultation with client.
  3. Monitoring and reporting arrangements for project activities are established and documented.
  4. Financial, physical and human resource requirements are identified and arranged according to project plan.
  5. Risk management plan to identify, assess and control risks is prepared and incorporated into project plan.
  6. Relevant approvals are obtained within designated timeframe.
Provision of facilities and amenities is planned.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Project strategies, objectives and timelines are negotiated and agreed in consultation with client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitoring and reporting arrangements for project activities are established and documented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Financial, physical and human resource requirements are identified and arranged according to project plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Risk management plan to identify, assess and control risks is prepared and incorporated into project plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant approvals are obtained within designated timeframe.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate implementation of facilities and amenities.

  1. Facilities and amenities are implemented according to agreed project plan.
  2. Equipment and services are provided.
  3. Contingency arrangements for implementing facilities, and amenities are identified and activities planned to maximise quality outcomes.
  4. Expenditure and resource usage are monitored and controlled to ensure objectives are achieved within specified budgetary parameters.
  5. Regular reports on progress and outcomes are provided to relevant people according to project plan.
Facilities and amenities are implemented according to agreed project plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Equipment and services are provided.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contingency arrangements for implementing facilities, and amenities are identified and activities planned to maximise quality outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Expenditure and resource usage are monitored and controlled to ensure objectives are achieved within specified budgetary parameters.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regular reports on progress and outcomes are provided to relevant people according to project plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review effectiveness of facilities and amenities.

  1. Systematic review processes and established evaluation methods are used to assess effectiveness of facilities and amenities.
  2. Feedback from users is used to confirm quality of facilities and amenities, and to identify areas for future improvement.
  3. Identified non-conformances and non-compliances are documented and referred for action.
  4. Evaluation results and recommendations for improvements to processes are prepared in required format, style and structure, and presented to relevant people within agreed timeframes.
  5. Business equipment and technology are used to maintain relevant documentation.
Systematic review processes and established evaluation methods are used to assess effectiveness of facilities and amenities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback from users is used to confirm quality of facilities and amenities, and to identify areas for future improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identified non-conformances and non-compliances are documented and referred for action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluation results and recommendations for improvements to processes are prepared in required format, style and structure, and presented to relevant people within agreed timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Business equipment and technology are used to maintain relevant documentation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Determine requirements for facilities and amenities.

1.1.

Facility and amenity requirements are identified in consultation with property users and other relevant people using appropriate research and survey techniques.

1.2.

Client needs are accurately assessed and clarified using appropriate consultative processes.

1.3.

Relevant documentation and legislative requirements are reviewed to ensure facilities and amenities comply with requirements.

1.4.

Situations requiring specialist advice are identified and assistance is sought as required.

2.

Plan for provision of facilities and amenities.

2.1.

Provision of facilities and amenities is planned.

2.2.

Project strategies, objectives and timelines are negotiated and agreed in consultation with client.

2.3.

Monitoring and reporting arrangements for project activities are established and documented.

2.4.

Financial, physical and human resource requirements are identified and arranged according to project plan.

2.5.

Risk management plan to identify, assess and control risks is prepared and incorporated into project plan.

2.6.

Relevant approvals are obtained within designated timeframe.

3.

Coordinate implementation of facilities and amenities.

3.1.

Facilities and amenities are implemented according to agreed project plan.

3.2.

Equipment and services are provided.

3.3.

Contingency arrangements for implementing facilities, and amenities are identified and activities planned to maximise quality outcomes.

3.4.

Expenditure and resource usage are monitored and controlled to ensure objectives are achieved within specified budgetary parameters.

3.5.

Regular reports on progress and outcomes are provided to relevant people according to project plan.

4.

Review effectiveness of facilities and amenities.

4.1.

Systematic review processes and established evaluation methods are used to assess effectiveness of facilities and amenities.

4.2.

Feedback from users is used to confirm quality of facilities and amenities, and to identify areas for future improvement.

4.3.

Identified non-conformances and non-compliances are documented and referred for action.

4.4.

Evaluation results and recommendations for improvements to processes are prepared in required format, style and structure, and presented to relevant people within agreed timeframes.

4.5.

Business equipment and technology are used to maintain relevant documentation.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Determine requirements for facilities and amenities.

1.1.

Facility and amenity requirements are identified in consultation with property users and other relevant people using appropriate research and survey techniques.

1.2.

Client needs are accurately assessed and clarified using appropriate consultative processes.

1.3.

Relevant documentation and legislative requirements are reviewed to ensure facilities and amenities comply with requirements.

1.4.

Situations requiring specialist advice are identified and assistance is sought as required.

2.

Plan for provision of facilities and amenities.

2.1.

Provision of facilities and amenities is planned.

2.2.

Project strategies, objectives and timelines are negotiated and agreed in consultation with client.

2.3.

Monitoring and reporting arrangements for project activities are established and documented.

2.4.

Financial, physical and human resource requirements are identified and arranged according to project plan.

2.5.

Risk management plan to identify, assess and control risks is prepared and incorporated into project plan.

2.6.

Relevant approvals are obtained within designated timeframe.

3.

Coordinate implementation of facilities and amenities.

3.1.

Facilities and amenities are implemented according to agreed project plan.

3.2.

Equipment and services are provided.

3.3.

Contingency arrangements for implementing facilities, and amenities are identified and activities planned to maximise quality outcomes.

3.4.

Expenditure and resource usage are monitored and controlled to ensure objectives are achieved within specified budgetary parameters.

3.5.

Regular reports on progress and outcomes are provided to relevant people according to project plan.

4.

Review effectiveness of facilities and amenities.

4.1.

Systematic review processes and established evaluation methods are used to assess effectiveness of facilities and amenities.

4.2.

Feedback from users is used to confirm quality of facilities and amenities, and to identify areas for future improvement.

4.3.

Identified non-conformances and non-compliances are documented and referred for action.

4.4.

Evaluation results and recommendations for improvements to processes are prepared in required format, style and structure, and presented to relevant people within agreed timeframes.

4.5.

Business equipment and technology are used to maintain relevant documentation.

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also provide facilities, amenities and associated services for property users; planning and coordinating the provision; and reviewing the operations of one of the following properties:

commercial building

educational institution

hospital or health centre

industrial complex

industrial estate

public building

shopping centre

strata scheme.

The above property may be a new facility or amenity, or the upgrade of an existing facility or amenity for its users.

In doing the above, the person must:

coordinate the implementation of facilities and amenities, ensuring equipment and services meet manufacturer and supplier specifications, and expenditure and resource use are monitored against budgets

evaluate effectiveness of facilities and amenities and feedback from users and recommend improvements to processes

identify requirements for facilities and amenities by consulting with property users and reviewing documentation

apply knowledge of organisation’s practices, ethical standards and legislative requirements associated with providing facilities, amenities and associated services for property users

plan the provision of facilities and amenities, incorporating strategies for monitoring and reporting, risk management, resource needs, and gaining necessary approvals.

A person demonstrating competency in this unit must demonstrate knowledge of:

demographics of property users

evaluation methods for assessing effectiveness of building facilities and amenities

facilities and amenities for different types of properties and user groups

planning methods and techniques

product information on facilities and amenities

public liability and insurance issues associated with installing facilities and amenities

risk management strategies relating to facilities and amenities

techniques for consulting with property users

techniques for determining property users’ requirements for facilities and amenities

warranties, guarantees and service contracts for facilities and amenities

work health and safety (WHS) issues associated with installing and using facilities and amenities.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Facilities and amenities must include at least two of the following:

access controls

business support

car parking and bicycle storage

child care

common areas

communications facilities

gymnasium

firefighting and other essential service equipment

lifts and escalators

meeting places

minding services

postal facilities

public address systems

recreation and entertainment facilities

recycling facilities

security facilities

storage facilities

swimming pool

waste management facilities

wi-fi and internet access.

Property users must include:

occupiers

owners

service providers

tenants

visitors.

Evaluation methods must include:

qualitative methods

quantitative methods.