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Evidence Guide: CPPHSA4006 - Manage own work, professional development and ethical behaviour as a home sustainability assessor

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPHSA4006 - Manage own work, professional development and ethical behaviour as a home sustainability assessor

What evidence can you provide to prove your understanding of each of the following citeria?

Manage own work performance as a home sustainability assessor.

  1. Personal qualities required for effective home sustainability assessment are identified and demonstrated.
  2. Effective communication strategies are used to establish rapport with client, determine client needs, give accurate advice to client, and provide follow-up services.
  3. Own work responsibilities, priorities and accountabilities are met within required timeframes.
  4. Work performance is consistently maintained in different work locations and situations.
  5. Difficult workplace situations are identified, addressed safely and in a professional manner, and concluded positively.
  6. Personal presentation requirements are identified and met.
  7. Situations in which specialist advice is required are identified and sources of specialist advice on home sustainability practices and assessment are determined.
Personal qualities required for effective home sustainability assessment are identified and demonstrated.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Effective communication strategies are used to establish rapport with client, determine client needs, give accurate advice to client, and provide follow-up services.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Own work responsibilities, priorities and accountabilities are met within required timeframes.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Work performance is consistently maintained in different work locations and situations.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Difficult workplace situations are identified, addressed safely and in a professional manner, and concluded positively.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Personal presentation requirements are identified and met.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Situations in which specialist advice is required are identified and sources of specialist advice on home sustainability practices and assessment are determined.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Set and meet own work priorities.

  1. Competing demands for work time and priority action are assessed and organised to achieve personal, team and organisational work priorities.
  2. Activities are managed effectively to accomplish personal, team and organisational goals and objectives.
  3. Technology is used where appropriate to improve efficiency and effectiveness in managing work priorities and commitments.
Competing demands for work time and priority action are assessed and organised to achieve personal, team and organisational work priorities.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Activities are managed effectively to accomplish personal, team and organisational goals and objectives.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Technology is used where appropriate to improve efficiency and effectiveness in managing work priorities and commitments.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop and maintain professional competence in providing home sustainability assessment services.

  1. Own strengths and weaknesses are assessed against job requirements, industry competency standards, and other relevant benchmarks to determine own professional development priorities and required action.
  2. Feedback on own performance is regularly sought from clients and others, and is used to improve professional competence.
  3. Management skills relevant to work as a home sustainability assessor are identified and developed to enhance performance.
  4. Participation in professional networks and associations is used to enhance skills, knowledge and relationships.
  5. Opportunities for continuing professional development to maintain competence and develop skills and knowledge relating to home sustainability assessment are planned and implemented.
Own strengths and weaknesses are assessed against job requirements, industry competency standards, and other relevant benchmarks to determine own professional development priorities and required action.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Feedback on own performance is regularly sought from clients and others, and is used to improve professional competence.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Management skills relevant to work as a home sustainability assessor are identified and developed to enhance performance.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Participation in professional networks and associations is used to enhance skills, knowledge and relationships.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Opportunities for continuing professional development to maintain competence and develop skills and knowledge relating to home sustainability assessment are planned and implemented.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Model ethical practice relating to home sustainability assessors.

  1. Ethical and conduct standards are identified and applied when providing services to clients.
  2. Own liability for breach of contract and negligence is identified.
  3. Own understanding of ethics and conduct standards is confirmed with relevant people to ensure compliance with codes of conduct, agreements with contracting agencies, and legislative requirements.
  4. Situations in which specialist advice is required are identified and sources of advice on matters relating to ethical practice are determined.
Ethical and conduct standards are identified and applied when providing services to clients.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Own liability for breach of contract and negligence is identified.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Own understanding of ethics and conduct standards is confirmed with relevant people to ensure compliance with codes of conduct, agreements with contracting agencies, and legislative requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Situations in which specialist advice is required are identified and sources of advice on matters relating to ethical practice are determined.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Meet industry accreditation requirements relating to home sustainability assessors.

  1. Role and responsibility of accreditation bodies for home sustainability assessors are identified.
  2. Accreditation requirements are identified, met and maintained.
  3. Quality assurance processes of accreditation bodies for home sustainability assessors are identified and complied with.
Role and responsibility of accreditation bodies for home sustainability assessors are identified.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Accreditation requirements are identified, met and maintained.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Quality assurance processes of accreditation bodies for home sustainability assessors are identified and complied with.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Manage own work performance as a home sustainability assessor.

1.1.

Personal qualities required for effective home sustainability assessment are identified and demonstrated.

1.2.

Effective communication strategies are used to establish rapport with client, determine client needs, give accurate advice to client, and provide follow-up services.

1.3.

Own work responsibilities, priorities and accountabilities are met within required timeframes.

1.4.

Work performance is consistently maintained in different work locations and situations.

1.5.

Difficult workplace situations are identified, addressed safely and in a professional manner, and concluded positively.

1.6.

Personal presentation requirements are identified and met.

1.7.

Situations in which specialist advice is required are identified and sources of specialist advice on home sustainability practices and assessment are determined.

2.

Set and meet own work priorities.

2.1.

Competing demands for work time and priority action are assessed and organised to achieve personal, team and organisational work priorities.

2.2.

Activities are managed effectively to accomplish personal, team and organisational goals and objectives.

2.3.

Technology is used where appropriate to improve efficiency and effectiveness in managing work priorities and commitments.

3.

Develop and maintain professional competence in providing home sustainability assessment services.

3.1.

Own strengths and weaknesses are assessed against job requirements, industry competency standards, and other relevant benchmarks to determine own professional development priorities and required action.

3.2.

Feedback on own performance is regularly sought from clients and others, and is used to improve professional competence.

3.3.

Management skills relevant to work as a home sustainability assessor are identified and developed to enhance performance.

3.4.

Participation in professional networks and associations is used to enhance skills, knowledge and relationships.

3.5.

Opportunities for continuing professional development to maintain competence and develop skills and knowledge relating to home sustainability assessment are planned and implemented.

4.

Model ethical practice relating to home sustainability assessors.

4.1.

Ethical and conduct standards are identified and applied when providing services to clients.

4.2.

Own liability for breach of contract and negligence is identified.

4.3.

Own understanding of ethics and conduct standards is confirmed with relevant people to ensure compliance with codes of conduct, agreements with contracting agencies, and legislative requirements.

4.4.

Situations in which specialist advice is required are identified and sources of advice on matters relating to ethical practice are determined.

5.

Meet industry accreditation requirements relating to home sustainability assessors.

5.1.

Role and responsibility of accreditation bodies for home sustainability assessors are identified.

5.2.

Accreditation requirements are identified, met and maintained.

5.3.

Quality assurance processes of accreditation bodies for home sustainability assessors are identified and complied with.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Manage own work performance as a home sustainability assessor.

1.1.

Personal qualities required for effective home sustainability assessment are identified and demonstrated.

1.2.

Effective communication strategies are used to establish rapport with client, determine client needs, give accurate advice to client, and provide follow-up services.

1.3.

Own work responsibilities, priorities and accountabilities are met within required timeframes.

1.4.

Work performance is consistently maintained in different work locations and situations.

1.5.

Difficult workplace situations are identified, addressed safely and in a professional manner, and concluded positively.

1.6.

Personal presentation requirements are identified and met.

1.7.

Situations in which specialist advice is required are identified and sources of specialist advice on home sustainability practices and assessment are determined.

2.

Set and meet own work priorities.

2.1.

Competing demands for work time and priority action are assessed and organised to achieve personal, team and organisational work priorities.

2.2.

Activities are managed effectively to accomplish personal, team and organisational goals and objectives.

2.3.

Technology is used where appropriate to improve efficiency and effectiveness in managing work priorities and commitments.

3.

Develop and maintain professional competence in providing home sustainability assessment services.

3.1.

Own strengths and weaknesses are assessed against job requirements, industry competency standards, and other relevant benchmarks to determine own professional development priorities and required action.

3.2.

Feedback on own performance is regularly sought from clients and others, and is used to improve professional competence.

3.3.

Management skills relevant to work as a home sustainability assessor are identified and developed to enhance performance.

3.4.

Participation in professional networks and associations is used to enhance skills, knowledge and relationships.

3.5.

Opportunities for continuing professional development to maintain competence and develop skills and knowledge relating to home sustainability assessment are planned and implemented.

4.

Model ethical practice relating to home sustainability assessors.

4.1.

Ethical and conduct standards are identified and applied when providing services to clients.

4.2.

Own liability for breach of contract and negligence is identified.

4.3.

Own understanding of ethics and conduct standards is confirmed with relevant people to ensure compliance with codes of conduct, agreements with contracting agencies, and legislative requirements.

4.4.

Situations in which specialist advice is required are identified and sources of advice on matters relating to ethical practice are determined.

5.

Meet industry accreditation requirements relating to home sustainability assessors.

5.1.

Role and responsibility of accreditation bodies for home sustainability assessors are identified.

5.2.

Accreditation requirements are identified, met and maintained.

5.3.

Quality assurance processes of accreditation bodies for home sustainability assessors are identified and complied with.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also safely and competently respond to five different home sustainability assessment matters that demonstrate the person’s capacity to:

demonstrate personal motivation and commitment to the work role

manage day-to-day responsibilities and conflicting demands as a home sustainability assessor in an efficient and cooperative manner

relate positively to clients, fellow workers and the management team

assess own strengths and weaknesses and plan and implement appropriate professional development

demonstrate ethical practice and compliance with the requirements of the appropriate industry accreditation body in conducting home sustainability assessments.

A person demonstrating competency in this unit must demonstrate knowledge of:

accreditation for home sustainability assessors:

accreditation requirements

accrediting bodies

code of practice

business technologies for improving efficiency and effectiveness in managing own work priorities and commitments

principles and techniques of:

performance measurement

professional development planning

personal goal setting

personal presentation

time management

work methods and practices that improve own work performance

professional development:

assessment of own professional development needs

professional network and associations relating to home sustainability

training relating to home sustainability and home sustainability assessment

relevant commonwealth, state or territory, and local government legislation and regulations relating to:

consumer protection and trade practices

employment and industrial relations

home sustainability assessment

privacy

work health and safety (WHS)

roles and functions of industry bodies relating to home sustainability assessment

sources of specialist advice relating to the provision of home sustainability assessment services.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Personal qualities must include at least six of the following:

suitable interpersonal communication

commitment to maintaining appropriate personal presentation

commitment to using sustainable work practices

environmental awareness

fairness

due diligence and probity

timeliness and punctuality.

Own work responsibilities, priorities and accountabilities must include at least six of the following:

conducting home sustainability assessments

dealing with conflicting goals

determining work and personal needs

meeting duty of care requirements

meeting individual and team goals and targets

mentoring and supporting others

meeting work health and safety (WHS) requirements

meeting quality assurance requirements

modelling sustainable practice

planning new work

prioritising and scheduling work and other activities

promoting corporate image of organisation

reassessing own performance

reporting on own work performance

working in a team.