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Evidence Guide: CPPHSA4018 - Manage own work, professional development and ethical behaviour as a NatHERS assessor

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPHSA4018 - Manage own work, professional development and ethical behaviour as a NatHERS assessor

What evidence can you provide to prove your understanding of each of the following citeria?

Manage own work performance as a NatHERS assessor.

  1. Personal qualities appropriate to the NatHERS assessment environment are identified, evaluated and demonstrated.
  2. Effective communication strategies are used to establish rapport with clients, determine client needs, give accurate advice to clients, and provide follow-up services.
  3. Stable work performance is consistently maintained.
  4. Difficult workplace situations are identified, addressed in a professional manner, and concluded positively.
  5. Personal presentation requirements are identified and met.
  6. Situations in which specialist advice is required are identified and sources of specialist advice on NatHERS software, protocols and assessment are determined.
Personal qualities appropriate to the NatHERS assessment environment are identified, evaluated and demonstrated.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effective communication strategies are used to establish rapport with clients, determine client needs, give accurate advice to clients, and provide follow-up services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Stable work performance is consistently maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Difficult workplace situations are identified, addressed in a professional manner, and concluded positively.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Personal presentation requirements are identified and met.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Situations in which specialist advice is required are identified and sources of specialist advice on NatHERS software, protocols and assessment are determined.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set and meet own work priorities.

  1. Competing demands for work time and priority action are assessed and organised to achieve personal, team and organisational work priorities.
  2. Activities are managed effectively to accomplish personal, team and organisational goals and objectives.
  3. Technology is used where appropriate to improve efficiency and effectiveness in managing work priorities and commitments.
  4. Own work responsibilities, priorities and accountabilities are met within required timeframes.
Competing demands for work time and priority action are assessed and organised to achieve personal, team and organisational work priorities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Activities are managed effectively to accomplish personal, team and organisational goals and objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Technology is used where appropriate to improve efficiency and effectiveness in managing work priorities and commitments.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Own work responsibilities, priorities and accountabilities are met within required timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain professional competence.

  1. Personal strengths and weaknesses in NatHERS assessment services are assessed to determine own development priorities and action where necessary.
  2. Feedback on performance is regularly sought from clients and others and is used to improve professional competence.
  3. Management skills relevant to work as a NatHERS assessor are identified and developed to enhance performance.
  4. Opportunities for continuing professional development to maintain own competence and develop skills and knowledge relating to NatHERS assessment are identified, planned and implemented.
Personal strengths and weaknesses in NatHERS assessment services are assessed to determine own development priorities and action where necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback on performance is regularly sought from clients and others and is used to improve professional competence.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Management skills relevant to work as a NatHERS assessor are identified and developed to enhance performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Opportunities for continuing professional development to maintain own competence and develop skills and knowledge relating to NatHERS assessment are identified, planned and implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Model ethical practices.

  1. Ethical and conduct standards relevant to NatHERS assessors are identified and applied in providing services to clients.
  2. Personal liability for breach of contract or negligence is identified.
  3. Regulatory and professional requirements are identified and met, and appropriate professional indemnity insurance maintained.
  4. Personal knowledge of ethics and conduct standards is confirmed to ensure compliance with codes of conduct, agreements with contracting agencies, and legislative requirements.
  5. Situations in which specialist advice is required are identified and sources of advice on matters relating to ethical practice are determined.
Ethical and conduct standards relevant to NatHERS assessors are identified and applied in providing services to clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Personal liability for breach of contract or negligence is identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regulatory and professional requirements are identified and met, and appropriate professional indemnity insurance maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Personal knowledge of ethics and conduct standards is confirmed to ensure compliance with codes of conduct, agreements with contracting agencies, and legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Situations in which specialist advice is required are identified and sources of advice on matters relating to ethical practice are determined.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with industry accreditation, licensing and quality assurance requirements.

  1. Accreditation and licensing requirements relevant to NatHERS assessors are identified, met and maintained.
  2. Role and responsibility of accreditation and licensing bodies for NatHERS assessors are identified.
  3. Quality assurance processes of accreditation and licensing bodies for NatHERS assessors are identified and complied with.
Accreditation and licensing requirements relevant to NatHERS assessors are identified, met and maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Role and responsibility of accreditation and licensing bodies for NatHERS assessors are identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quality assurance processes of accreditation and licensing bodies for NatHERS assessors are identified and complied with.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow quality procedures in conducting NatHERS assessments.

  1. Quality procedures relevant to conducting NatHERS assessments are identified.
  2. Work tasks are undertaken and completed in line with quality procedures.
  3. Potential improvements to quality procedures are identified.
Quality procedures relevant to conducting NatHERS assessments are identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work tasks are undertaken and completed in line with quality procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Potential improvements to quality procedures are identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Manage own work performance as a NatHERS assessor.

1.1.

Personal qualities appropriate to the NatHERS assessment environment are identified, evaluated and demonstrated.

1.2.

Effective communication strategies are used to establish rapport with clients, determine client needs, give accurate advice to clients, and provide follow-up services.

1.3.

Stable work performance is consistently maintained.

1.4.

Difficult workplace situations are identified, addressed in a professional manner, and concluded positively.

1.5.

Personal presentation requirements are identified and met.

1.6.

Situations in which specialist advice is required are identified and sources of specialist advice on NatHERS software, protocols and assessment are determined.

2.

Set and meet own work priorities.

2.1.

Competing demands for work time and priority action are assessed and organised to achieve personal, team and organisational work priorities.

2.2.

Activities are managed effectively to accomplish personal, team and organisational goals and objectives.

2.3.

Technology is used where appropriate to improve efficiency and effectiveness in managing work priorities and commitments.

2.4.

Own work responsibilities, priorities and accountabilities are met within required timeframes.

3.

Develop and maintain professional competence.

3.1.

Personal strengths and weaknesses in NatHERS assessment services are assessed to determine own development priorities and action where necessary.

3.2.

Feedback on performance is regularly sought from clients and others and is used to improve professional competence.

3.3

Management skills relevant to work as a NatHERS assessor are identified and developed to enhance performance.

3.4.

Opportunities for continuing professional development to maintain own competence and develop skills and knowledge relating to NatHERS assessment are identified, planned and implemented.

4.

Model ethical practices.

4.1.

Ethical and conduct standards relevant to NatHERS assessors are identified and applied in providing services to clients.

4.2.

Personal liability for breach of contract or negligence is identified.

4.3.

Regulatory and professional requirements are identified and met, and appropriate professional indemnity insurance maintained.

4.4.

Personal knowledge of ethics and conduct standards is confirmed to ensure compliance with codes of conduct, agreements with contracting agencies, and legislative requirements.

4.5.

Situations in which specialist advice is required are identified and sources of advice on matters relating to ethical practice are determined.

5.

Comply with industry accreditation, licensing and quality assurance requirements.

5.1.

Accreditation and licensing requirements relevant to NatHERS assessors are identified, met and maintained.

5.2.

Role and responsibility of accreditation and licensing bodies for NatHERS assessors are identified.

5.3.

Quality assurance processes of accreditation and licensing bodies for NatHERS assessors are identified and complied with.

6.

Follow quality procedures in conducting NatHERS assessments.

6.1.

Quality procedures relevant to conducting NatHERS assessments are identified.

6.2.

Work tasks are undertaken and completed in line with quality procedures.

6.3.

Potential improvements to quality procedures are identified.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Manage own work performance as a NatHERS assessor.

1.1.

Personal qualities appropriate to the NatHERS assessment environment are identified, evaluated and demonstrated.

1.2.

Effective communication strategies are used to establish rapport with clients, determine client needs, give accurate advice to clients, and provide follow-up services.

1.3.

Stable work performance is consistently maintained.

1.4.

Difficult workplace situations are identified, addressed in a professional manner, and concluded positively.

1.5.

Personal presentation requirements are identified and met.

1.6.

Situations in which specialist advice is required are identified and sources of specialist advice on NatHERS software, protocols and assessment are determined.

2.

Set and meet own work priorities.

2.1.

Competing demands for work time and priority action are assessed and organised to achieve personal, team and organisational work priorities.

2.2.

Activities are managed effectively to accomplish personal, team and organisational goals and objectives.

2.3.

Technology is used where appropriate to improve efficiency and effectiveness in managing work priorities and commitments.

2.4.

Own work responsibilities, priorities and accountabilities are met within required timeframes.

3.

Develop and maintain professional competence.

3.1.

Personal strengths and weaknesses in NatHERS assessment services are assessed to determine own development priorities and action where necessary.

3.2.

Feedback on performance is regularly sought from clients and others and is used to improve professional competence.

3.3

Management skills relevant to work as a NatHERS assessor are identified and developed to enhance performance.

3.4.

Opportunities for continuing professional development to maintain own competence and develop skills and knowledge relating to NatHERS assessment are identified, planned and implemented.

4.

Model ethical practices.

4.1.

Ethical and conduct standards relevant to NatHERS assessors are identified and applied in providing services to clients.

4.2.

Personal liability for breach of contract or negligence is identified.

4.3.

Regulatory and professional requirements are identified and met, and appropriate professional indemnity insurance maintained.

4.4.

Personal knowledge of ethics and conduct standards is confirmed to ensure compliance with codes of conduct, agreements with contracting agencies, and legislative requirements.

4.5.

Situations in which specialist advice is required are identified and sources of advice on matters relating to ethical practice are determined.

5.

Comply with industry accreditation, licensing and quality assurance requirements.

5.1.

Accreditation and licensing requirements relevant to NatHERS assessors are identified, met and maintained.

5.2.

Role and responsibility of accreditation and licensing bodies for NatHERS assessors are identified.

5.3.

Quality assurance processes of accreditation and licensing bodies for NatHERS assessors are identified and complied with.

6.

Follow quality procedures in conducting NatHERS assessments.

6.1.

Quality procedures relevant to conducting NatHERS assessments are identified.

6.2.

Work tasks are undertaken and completed in line with quality procedures.

6.3.

Potential improvements to quality procedures are identified.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also safely and competently respond to six different workplace matters that demonstrate the following aspects of work in the Nationwide House Energy Rating Scheme (NatHERS) assessment industry:

managing own work performance

setting and meeting own work priorities

developing and maintaining own professional competence, including:

assessing personal strengths and weaknesses

planning and implementing own professional development plan

demonstrating ethical practice and compliance with the requirements of the appropriate industry accreditation or licensing body in conducting NatHERS assessments

following quality procedures in conducting NatHERS assessments.

In doing the above, the person must:

demonstrate personal motivation and commitment to the work role

manage day-to-day responsibilities and conflicting demands as a NatHERS assessor in an efficient and cooperative manner

relate positively to clients, fellow workers and the management team

apply knowledge of the accreditation and licensing requirements for NatHERS assessors.

A person demonstrating competency in this unit must demonstrate knowledge of:

accreditation and licensing for NatHERS assessors:

accreditation and licensing requirements

accrediting and licensing bodies

business technologies for improving efficiency and effectiveness in managing work priorities and commitments

principles and techniques of:

performance measurement

personal development planning

personal goal setting

personal presentation

time management

work methods and practices that improve personal performance

professional development:

assessment of personal professional development needs

professional networks and associations relating to NatHERS assessment

training relating to sustainability and NatHERS assessment

quality system, including quality manual.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Personal qualities must include at least two of the following:

adherence to organisational policies and procedures

appropriate interpersonal communication

commitment to maintaining appropriate personal presentation

commitment to use of sustainable work practices.

Own work responsibilities, priorities and accountabilitiesmust include at least three of the following:

complying with security procedures

conducting NatHERS assessments

dealing with conflicting goals

determining work and personal needs

meeting duty of care requirements

meeting individual and team goals and targets

meeting work health and safety requirements

meeting quality assurance requirements

mentoring and supporting others

modelling sustainable practice

planning new work

prioritising and scheduling work and other activities

promoting corporate image of organisation

reassessing performance

reporting on work performance

working in a team.