NTISthis.com

Evidence Guide: CPPHSA4020 - Operate computer systems to support NatHERS assessment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPHSA4020 - Operate computer systems to support NatHERS assessment

What evidence can you provide to prove your understanding of each of the following citeria?

Perform routine maintenance of own computer system.

  1. Equipment required to support NatHERS assessment is checked to be in working order and available for use.
  2. Peripherals are fitted, maintained, cleaned and adjusted within scope of own role.
  3. Personal computer furniture and fittings are adjusted to suit user work health and safety, organisational and ergonomic requirements.
  4. Routine system maintenance and security processes are performed within scope of own role.
  5. Correct functioning of automated processes is monitored.
  6. Troubleshooting procedures are followed to address routine problems.
  7. Off-line maintenance records are kept up-to-date.
Equipment required to support NatHERS assessment is checked to be in working order and available for use.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Peripherals are fitted, maintained, cleaned and adjusted within scope of own role.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Personal computer furniture and fittings are adjusted to suit user work health and safety, organisational and ergonomic requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Routine system maintenance and security processes are performed within scope of own role.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Correct functioning of automated processes is monitored.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Troubleshooting procedures are followed to address routine problems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Off-line maintenance records are kept up-to-date.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manipulate data.

  1. Advanced features of applications are used in the preparation and presentation of data.
  2. Data is efficiently transferred between applications, linking and embedding related data files as required.
  3. Objects, macros and templates are used for routine activities.
  4. Shortcuts and features are used to increase personal productivity.
Advanced features of applications are used in the preparation and presentation of data.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Data is efficiently transferred between applications, linking and embedding related data files as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Objects, macros and templates are used for routine activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Shortcuts and features are used to increase personal productivity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Back up and restore files on a personal computer.

  1. File system back-ups are performed regularly.
  2. Back-up media are labelled, stored and rotated.
  3. Files are restored from back-up as required.
  4. Data is recovered from damaged and corrupted files using appropriate software.
  5. Records of back-ups are kept.
File system back-ups are performed regularly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Back-up media are labelled, stored and rotated.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Files are restored from back-up as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Data is recovered from damaged and corrupted files using appropriate software.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Records of back-ups are kept.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Store and supply consumables.

  1. Consumables are stored and disposed of, taking into account sustainability, work health and safety, and system security requirements.
  2. Stock levels and user needs are monitored to ensure required consumables are available.
Consumables are stored and disposed of, taking into account sustainability, work health and safety, and system security requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Stock levels and user needs are monitored to ensure required consumables are available.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Upgrade and configure a personal computer.

  1. Software and peripherals are installed, upgraded and configured.
  2. New software, upgrades and adjustments are tested to ensure adequate performance.
  3. Records of installations, upgrades and configurations are maintained.
Software and peripherals are installed, upgraded and configured.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

New software, upgrades and adjustments are tested to ensure adequate performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Records of installations, upgrades and configurations are maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access documentation, records and updates.

  1. Documentation is stored and accessed appropriately.
  2. Supplementary product information, updates and technical reference material are accessed using the internet, journals and other sources.
Documentation is stored and accessed appropriately.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supplementary product information, updates and technical reference material are accessed using the internet, journals and other sources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and deliver data.

  1. Removable storage devices are connected, disconnected and configured as required.
  2. Data is accessed from different types of file systems.
  3. Data is stored and converted to suit a variety of operating systems, environments and applications.
  4. Data is transmitted effectively by the method most appropriate to the task.
Removable storage devices are connected, disconnected and configured as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Data is accessed from different types of file systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Data is stored and converted to suit a variety of operating systems, environments and applications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Data is transmitted effectively by the method most appropriate to the task.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and use support resources.

  1. Routine problems are resolved using support resources.
  2. Online help is used to overcome difficulties with applications.
  3. Technical support for system problems is accessed, using troubleshooting results and alert messages.
Routine problems are resolved using support resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Online help is used to overcome difficulties with applications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Technical support for system problems is accessed, using troubleshooting results and alert messages.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Perform routine maintenance of own computer system.

1.1.

Equipment required to support NatHERS assessment is checked to be in working order and available for use.

1.2.

Peripherals are fitted, maintained, cleaned and adjusted within scope of own role.

1.3.

Personal computer furniture and fittings are adjusted to suit user work health and safety, organisational and ergonomic requirements.

1.4.

Routine system maintenance and security processes are performed within scope of own role.

1.5.

Correct functioning of automated processes is monitored.

1.6.

Troubleshooting procedures are followed to address routine problems.

1.7.

Off-line maintenance records are kept up-to-date.

2.

Manipulate data.

2.1.

Advanced features of applications are used in the preparation and presentation of data.

2.2.

Data is efficiently transferred between applications, linking and embedding related data files as required.

2.3.

Objects, macros and templates are used for routine activities.

2.4.

Shortcuts and features are used to increase personal productivity.

3.

Back up and restore files on a personal computer.

3.1.

File system back-ups are performed regularly.

3.2.

Back-up media are labelled, stored and rotated.

3.3.

Files are restored from back-up as required.

3.4.

Data is recovered from damaged and corrupted files using appropriate software.

3.5.

Records of back-ups are kept.

4.

Store and supply consumables.

4.1.

Consumables are stored and disposed of, taking into account sustainability, work health and safety, and system security requirements.

4.2.

Stock levels and user needs are monitored to ensure required consumables are available.

5.

Upgrade and configure a personal computer.

5.1.

Software and peripherals are installed, upgraded and configured.

5.2.

New software, upgrades and adjustments are tested to ensure adequate performance.

5.3.

Records of installations, upgrades and configurations are maintained.

6.

Access documentation, records and updates.

6.1.

Documentation is stored and accessed appropriately.

6.2.

Supplementary product information, updates and technical reference material are accessed using the internet, journals and other sources.

7.

Access and deliver data.

7.1.

Removable storage devices are connected, disconnected and configured as required.

7.2.

Data is accessed from different types of file systems.

7.3.

Data is stored and converted to suit a variety of operating systems, environments and applications.

7.4.

Data is transmitted effectively by the method most appropriate to the task.

8.

Access and use support resources.

8.1.

Routine problems are resolved using support resources.

8.2.

Online help is used to overcome difficulties with applications.

8.3.

Technical support for system problems is accessed, using troubleshooting results and alert messages.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Perform routine maintenance of own computer system.

1.1.

Equipment required to support NatHERS assessment is checked to be in working order and available for use.

1.2.

Peripherals are fitted, maintained, cleaned and adjusted within scope of own role.

1.3.

Personal computer furniture and fittings are adjusted to suit user work health and safety, organisational and ergonomic requirements.

1.4.

Routine system maintenance and security processes are performed within scope of own role.

1.5.

Correct functioning of automated processes is monitored.

1.6.

Troubleshooting procedures are followed to address routine problems.

1.7.

Off-line maintenance records are kept up-to-date.

2.

Manipulate data.

2.1.

Advanced features of applications are used in the preparation and presentation of data.

2.2.

Data is efficiently transferred between applications, linking and embedding related data files as required.

2.3.

Objects, macros and templates are used for routine activities.

2.4.

Shortcuts and features are used to increase personal productivity.

3.

Back up and restore files on a personal computer.

3.1.

File system back-ups are performed regularly.

3.2.

Back-up media are labelled, stored and rotated.

3.3.

Files are restored from back-up as required.

3.4.

Data is recovered from damaged and corrupted files using appropriate software.

3.5.

Records of back-ups are kept.

4.

Store and supply consumables.

4.1.

Consumables are stored and disposed of, taking into account sustainability, work health and safety, and system security requirements.

4.2.

Stock levels and user needs are monitored to ensure required consumables are available.

5.

Upgrade and configure a personal computer.

5.1.

Software and peripherals are installed, upgraded and configured.

5.2.

New software, upgrades and adjustments are tested to ensure adequate performance.

5.3.

Records of installations, upgrades and configurations are maintained.

6.

Access documentation, records and updates.

6.1.

Documentation is stored and accessed appropriately.

6.2.

Supplementary product information, updates and technical reference material are accessed using the internet, journals and other sources.

7.

Access and deliver data.

7.1.

Removable storage devices are connected, disconnected and configured as required.

7.2.

Data is accessed from different types of file systems.

7.3.

Data is stored and converted to suit a variety of operating systems, environments and applications.

7.4.

Data is transmitted effectively by the method most appropriate to the task.

8.

Access and use support resources.

8.1.

Routine problems are resolved using support resources.

8.2.

Online help is used to overcome difficulties with applications.

8.3.

Technical support for system problems is accessed, using troubleshooting results and alert messages.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also demonstrate the use of one computer software application with advanced features relevant to Nationwide House Energy Rating Scheme (NatHERS) and the implementation of routine personal computer maintenance.

In doing the above, the person must:

perform routine system maintenance within scope of own role

perform system back-ups, upgrades, restorations, data storage, conversions and transmission on a personal computer

store and supply consumables

upgrade and configure a personal computer

access documentation, records and updates

access and deliver stored data

access and use support services.

A person demonstrating competency in this unit must demonstrate knowledge of:

back-up and restoration procedures

data loss prevention: importance of, procedures for, and associated technologies

data security procedures

data storage procedures

ergonomics of computer use

features of different operating systems

file exchange procedures

file naming conventions

internet searching procedures

NatHERS software tools

procedures for completing web-based application forms

purpose and types of virus protection

purpose, management and types of removable media

risks associated with viruses, and strategies to minimise them

software installation procedures

suitable file naming conventions

work health and safety (WHS)requirements.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Applications must include at least one of the following:

building energy software tools

building life cycle assessment software tools

commercial software applications

communication packages

database

graphic packages

NatHERS accredited software

organisation-specific software

presentation functionalities

spreadsheet

web-based applications

word processing.

System must include at least one of the following:

business

computers

financial system

information system

management system

network

software.