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Evidence Guide: CPPHSA5003 - Manage quality assurance of NatHERS assessments

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPHSA5003 - Manage quality assurance of NatHERS assessments

What evidence can you provide to prove your understanding of each of the following citeria?

Establish quality NatHERS assessment system.

  1. Quality assurance policy is established, documented and communicated to all people in the organisation.
  2. Quality standards are identified that are relevant to the provision of NatHERS assessment services and the scope of the organisation.
  3. Systems, plans and resources are established to ensure quality standards are met and maintained.
  4. Risks of shortfalls in the quality of processes, products and services are identified and assessed, and preventative actions are taken to mitigate these risks.
  5. Plans are developed to ensure that all people in the organisation are continuously updated about their roles in meeting quality standards and are competent to fulfil their roles.
  6. Procedures for review and maintenance of quality system are implemented.
Quality assurance policy is established, documented and communicated to all people in the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quality standards are identified that are relevant to the provision of NatHERS assessment services and the scope of the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Systems, plans and resources are established to ensure quality standards are met and maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Risks of shortfalls in the quality of processes, products and services are identified and assessed, and preventative actions are taken to mitigate these risks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plans are developed to ensure that all people in the organisation are continuously updated about their roles in meeting quality standards and are competent to fulfil their roles.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Procedures for review and maintenance of quality system are implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess service quality.

  1. Sufficient, valid information is obtained from quality assurance system and other sources, including clients, to allow accurate evaluation of whether processes and NatHERS assessments meet required standards.
  2. Feedback is provided to motivate people to maintain quality standards and continuously improve performance.
  3. Shortfalls in the quality of processes, products and services are investigated and prompt remedial action is implemented.
  4. Performance against quality standards, including shortfalls and corrective actions taken, is reported in lien with organisational requirements.
Sufficient, valid information is obtained from quality assurance system and other sources, including clients, to allow accurate evaluation of whether processes and NatHERS assessments meet required standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback is provided to motivate people to maintain quality standards and continuously improve performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Shortfalls in the quality of processes, products and services are investigated and prompt remedial action is implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Performance against quality standards, including shortfalls and corrective actions taken, is reported in lien with organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote quality improvement.

  1. Quality awareness is continuously communicated to all people in the organisation.
  2. Clients and those involved in delivering NatHERS assessments are encouraged to identify and recommend quality improvements.
  3. Accurate records of monitoring activities are maintained.
  4. Resourced plans are developed to implement quality improvements that deliver significant benefits at reasonable cost and acceptable level of risk.
Quality awareness is continuously communicated to all people in the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clients and those involved in delivering NatHERS assessments are encouraged to identify and recommend quality improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accurate records of monitoring activities are maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resourced plans are developed to implement quality improvements that deliver significant benefits at reasonable cost and acceptable level of risk.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Establish quality NatHERS assessment system.

1.1.

Quality assurance policy is established, documented and communicated to all people in the organisation.

1.2.

Quality standards are identified that are relevant to the provision of NatHERS assessment services and the scope of the organisation.

1.3.

Systems, plans and resources are established to ensure quality standards are met and maintained.

1.4.

Risks of shortfalls in the quality of processes, products and services are identified and assessed, and preventative actions are taken to mitigate these risks.

1.5.

Plans are developed to ensure that all people in the organisation are continuously updated about their roles in meeting quality standards and are competent to fulfil their roles.

1.6.

Procedures for review and maintenance of quality system are implemented.

2.

Assess service quality.

2.1.

Sufficient, valid information is obtained from quality assurance system and other sources, including clients, to allow accurate evaluation of whether processes and NatHERS assessments meet required standards.

2.2.

Feedback is provided to motivate people to maintain quality standards and continuously improve performance.

2.3.

Shortfalls in the quality of processes, products and services are investigated and prompt remedial action is implemented.

2.4.

Performance against quality standards, including shortfalls and corrective actions taken, is reported in lien with organisational requirements.

3.

Promote quality improvement.

3.1.

Quality awareness is continuously communicated to all people in the organisation.

3.2.

Clients and those involved in delivering NatHERS assessments are encouraged to identify and recommend quality improvements.

3.3.

Accurate records of monitoring activities are maintained.

3.4.

Resourced plans are developed to implement quality improvements that deliver significant benefits at reasonable cost and acceptable level of risk.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Establish quality NatHERS assessment system.

1.1.

Quality assurance policy is established, documented and communicated to all people in the organisation.

1.2.

Quality standards are identified that are relevant to the provision of NatHERS assessment services and the scope of the organisation.

1.3.

Systems, plans and resources are established to ensure quality standards are met and maintained.

1.4.

Risks of shortfalls in the quality of processes, products and services are identified and assessed, and preventative actions are taken to mitigate these risks.

1.5.

Plans are developed to ensure that all people in the organisation are continuously updated about their roles in meeting quality standards and are competent to fulfil their roles.

1.6.

Procedures for review and maintenance of quality system are implemented.

2.

Assess service quality.

2.1.

Sufficient, valid information is obtained from quality assurance system and other sources, including clients, to allow accurate evaluation of whether processes and NatHERS assessments meet required standards.

2.2.

Feedback is provided to motivate people to maintain quality standards and continuously improve performance.

2.3.

Shortfalls in the quality of processes, products and services are investigated and prompt remedial action is implemented.

2.4.

Performance against quality standards, including shortfalls and corrective actions taken, is reported in lien with organisational requirements.

3.

Promote quality improvement.

3.1.

Quality awareness is continuously communicated to all people in the organisation.

3.2.

Clients and those involved in delivering NatHERS assessments are encouraged to identify and recommend quality improvements.

3.3.

Accurate records of monitoring activities are maintained.

3.4.

Resourced plans are developed to implement quality improvements that deliver significant benefits at reasonable cost and acceptable level of risk.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also establish and maintain a quality system for one organisation or section of an organisation providing Nationwide House Energy Rating Scheme (NatHERS) assessment services.

In doing the above, the person must:

assess the services of the organisation providing NatHERS assessment services, including:

identifying shortfalls in performance against quality standards

specifying appropriate corrective actions

implement approaches that promote quality improvement within the organisation, including:

engaging staff and clients in identifying opportunities for quality improvement

developing plans for implementing suggestions for quality improvement.

A person demonstrating competency in this unit must demonstrate knowledge of:

building thermal performance standards, including the National Construction Code (NCC) energy efficiency requirements

commonwealth, state and territory, and local government legislation and regulations impacting on thermal performance assessment relating to:

building and construction

building thermal performance

consumer protection and trade practices

employment and industrial relations

energy conservation

environment protection

occupational licensing

privacy

sale and lease of residential property

work health and safety (WHS)

NatHERS:

accredited software

administrative and governance arrangements

assessor accreditation

assessor accrediting organisations

regulatory framework

quality management:

clients’ and other stakeholders’ expectations regarding quality

current developments, tools and techniques in quality management

key concepts:

philosophies of quality management

principles of quality management

quality management cycle

tools of quality management

system:

corrective actions that may be taken to address shortfalls in performance

documentation requirements of quality systems, including levels and their roles in the functioning of the system, including the requirement for effective and secure quality record-keeping systems

feedback systems and strategies

legal and regulatory requirements

monitoring systems and strategies

plan

quality marks, awards and accreditation

recording systems and strategies

review and maintenance of quality system

role of audit in quality systems

software packages

standards

techniques for gathering sufficient, valid information to evaluate whether processes and products/services are meeting the required quality standards

risk management principles.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Quality standards must include those found in at least one of the following:

Australian standards

codes of practice

international standards

legislative requirements

NatHERS accreditation and licensing requirements

NatHERS protocols

NatHERS regulatory framework

National Construction Code (NCC)

organisational policies and procedures

organisational values, aims and objectives

quality marks or awards

standard operating procedures

work health and safety (WHS) legislation.