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Evidence Guide: CPPHSA5004 - Educate clients about thermal efficiency of residential buildings

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPHSA5004 - Educate clients about thermal efficiency of residential buildings

What evidence can you provide to prove your understanding of each of the following citeria?

Assess client awareness of thermal efficiency features of residence.

  1. Effective communication strategies are used to establish rapport with client and respond to client questions and concerns.
  2. Client awareness of thermal efficiency features of residence and the ways to maximise the benefits of those features is identified.
  3. Influences that impact on client attitudes to thermal efficiency features of residence are identified.
  4. Potential barriers to client maximising thermal efficiency features of residence are identified.
  5. Information needs of client in relation to the thermal efficiency features of residence are identified.
Effective communication strategies are used to establish rapport with client and respond to client questions and concerns.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Client awareness of thermal efficiency features of residence and the ways to maximise the benefits of those features is identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Influences that impact on client attitudes to thermal efficiency features of residence are identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Potential barriers to client maximising thermal efficiency features of residence are identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information needs of client in relation to the thermal efficiency features of residence are identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Educate client about thermal efficiency features.

  1. Information on thermal efficiency features of residence and potential benefits of these features is provided to client.
  2. Practices and behaviours that maximise the effectiveness of the thermal efficiency features of residence are explained to client.
  3. Proactive strategies for supporting client adoption of recommended practices and behaviours are identified.
  4. Potential barriers to client adoption of recommended practices and behaviours, and strategies for overcoming these barriers, are identified in consultation with client.
Information on thermal efficiency features of residence and potential benefits of these features is provided to client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Practices and behaviours that maximise the effectiveness of the thermal efficiency features of residence are explained to client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Proactive strategies for supporting client adoption of recommended practices and behaviours are identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Potential barriers to client adoption of recommended practices and behaviours, and strategies for overcoming these barriers, are identified in consultation with client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide follow-up services.

  1. Need for follow-up services is determined in consultation with client.
  2. Required follow-up services are identified and provided as agreed with client.
Need for follow-up services is determined in consultation with client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Required follow-up services are identified and provided as agreed with client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Assess client awareness of thermal efficiency features of residence.

1.1.

Effective communication strategies are used to establish rapport with client and respond to client questions and concerns.

1.2.

Client awareness of thermal efficiency features of residence and the ways to maximise the benefits of those features is identified.

1.3.

Influences that impact on client attitudes to thermal efficiency features of residence are identified.

1.4.

Potential barriers to client maximising thermal efficiency features of residence are identified.

1.5.

Information needs of client in relation to the thermal efficiency features of residence are identified.

2.

Educate client about thermal efficiency features.

2.1.

Information on thermal efficiency features of residence and potential benefits of these features is provided to client.

2.2.

Practices and behaviours that maximise the effectiveness of the thermal efficiency features of residence are explained to client.

2.3.

Proactive strategies for supporting client adoption of recommended practices and behaviours are identified.

2.4.

Potential barriers to client adoption of recommended practices and behaviours, and strategies for overcoming these barriers, are identified in consultation with client.

3.

Provide follow-up services.

3.1.

Need for follow-up services is determined in consultation with client.

3.2.

Required follow-up services are identified and provided as agreed with client.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Assess client awareness of thermal efficiency features of residence.

1.1.

Effective communication strategies are used to establish rapport with client and respond to client questions and concerns.

1.2.

Client awareness of thermal efficiency features of residence and the ways to maximise the benefits of those features is identified.

1.3.

Influences that impact on client attitudes to thermal efficiency features of residence are identified.

1.4.

Potential barriers to client maximising thermal efficiency features of residence are identified.

1.5.

Information needs of client in relation to the thermal efficiency features of residence are identified.

2.

Educate client about thermal efficiency features.

2.1.

Information on thermal efficiency features of residence and potential benefits of these features is provided to client.

2.2.

Practices and behaviours that maximise the effectiveness of the thermal efficiency features of residence are explained to client.

2.3.

Proactive strategies for supporting client adoption of recommended practices and behaviours are identified.

2.4.

Potential barriers to client adoption of recommended practices and behaviours, and strategies for overcoming these barriers, are identified in consultation with client.

3.

Provide follow-up services.

3.1.

Need for follow-up services is determined in consultation with client.

3.2.

Required follow-up services are identified and provided as agreed with client.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also educate one client about the ways of maximising the effectiveness of the thermal efficiency features of a residential building.

In doing the above, the person must:

apply effective communication and interpersonal skills to build rapport with clients

assess client awareness of thermal efficiency features of their residence and ways of maximising the effectiveness of those features

explain to client how their practices and behaviours impact on the effectiveness of the thermal efficiency features of their residence

educate client about thermal efficiency features of their residence, including promoting client practices and behaviours that encourage effective use of the energy-efficient features of their residence

provide client with follow-up services.

A person demonstrating competency in this unit must demonstrate knowledge of:

behaviour change:

barriers to voluntary behaviour change

conditions necessary for behaviour change

factors that increase likelihood of voluntary behaviour change

models of behaviour change

personal and environmental factors that impact on behaviour change

stages of change

strategies for dealing with relapse

strategies to promote behaviour change

consultation models and approaches

patterns of occupant use of housing:

times of use

types of use

ways of determining types and times of use

thermal efficiency of residential buildings:

benefits of increasing thermal efficiency of residential buildings

role of assessor in promoting behaviour change

thermal efficiency features of houses

ways of optimising benefits of thermal efficiency installations in residential buildings

sources of information on thermal efficiency of residential buildings.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Thermal efficiency featuresmust include at least six of the following:

construction materials

draught proofing

floor coverings

glazing

insulation levels

landscaping and planting

orientation

passive heating and cooling

shade

skylights

thermal mass

ventilation

window coverings

window size, location and type

zoning and layout.