The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify nature and type of spatial enquiry.
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Client is addressed in a courteous and businesslike manner. Completed |
Evidence:
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Client spatial requirements and degree of urgency are established promptly. Completed |
Evidence:
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Ability to respond and select an appropriate organisational policy for dealing with enquiry is determined. Completed |
Evidence:
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Enquiries regarding additional spatial research required are allocated a priority and arrangements are made for follow-up. Completed |
Evidence:
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Skills and knowledge are updated to accommodate changes in client enquiries. Completed |
Evidence:
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Determine suitable response.
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Need for a written or verbal response is established according to organisational guidelines and the nature of the enquiry. Completed |
Evidence:
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Client is provided with response options to satisfy their needs where appropriate. Completed |
Evidence:
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Areas of potential difficulty in customer service delivery are identified and appropriate action is taken. Completed |
Evidence:
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Complex spatial enquiries are referred to supervisors or appropriate personnel according to organisational guidelines. Completed |
Evidence:
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Research information relevant to enquiry.
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Information relevant to client needs is identified from company and industry sources. Completed |
Evidence:
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Accuracy and type of information accessed from client is assessed to determine if a visit to the customer is required. Completed |
Evidence:
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Crux of the issue is ascertained from the information available. Completed |
Evidence:
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Communicate advice and pricing information.
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Written and verbal responses are presented in a clear and concise manner. Completed |
Evidence:
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Pricing information for routine and specified spatial products and services is provided where appropriate. Completed |
Evidence:
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OHS issues form part of the advice, where appropriate. Completed |
Evidence:
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Update relevant files and records.
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Spatial business documentation is completed according to established work procedures. Completed |
Evidence:
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Co-workers and supervisors are promptly advised of work implications, where appropriate. Completed |
Evidence:
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Information on the type and source of enquiries is collated according to organisational practices to enable subsequent data analysis. Completed |
Evidence:
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