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Evidence Guide: CPPSPS4016 - Advise on swimming pool and spa products and services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CPPSPS4016 - Advise on swimming pool and spa products and services

What evidence can you provide to prove your understanding of each of the following citeria?

Develop knowledge of swimming pool and spa products and services.

  1. Own knowledge of swimming pool and spa products and services is continuously updated.
  2. Swimming pool and spa product and service knowledge is shared with other staff as required.
  3. Comparisons between swimming pool and spa products and services are researched.
  4. Information on competitors’ product and service range and pricing structure is researched.
Own knowledge of swimming pool and spa products and services is continuously updated.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Swimming pool and spa product and service knowledge is shared with other staff as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comparisons between swimming pool and spa products and services are researched.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information on competitors’ product and service range and pricing structure is researched.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform clients about swimming pool and spa products and services.

  1. Swimming pool and spa products and services are evaluated against client requirements.
  2. Specialised knowledge is used to explain the features and benefits of swimming pool products and services to clients.
  3. Client questions and enquiries regarding swimming pool and spa products and services are answered.
  4. Recommendations on swimming pool product and services are made in line with enterprise procedures and industry codes of conduct.
  5. Customers are advised of complementary products or services in line with their identified needs, enterprise procedures, and industry codes of conduct.
Swimming pool and spa products and services are evaluated against client requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Specialised knowledge is used to explain the features and benefits of swimming pool products and services to clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Client questions and enquiries regarding swimming pool and spa products and services are answered.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommendations on swimming pool product and services are made in line with enterprise procedures and industry codes of conduct.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customers are advised of complementary products or services in line with their identified needs, enterprise procedures, and industry codes of conduct.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Develop knowledge of swimming pool and spa products and services.

1.1.

Own knowledge of swimming pool and spa products and services is continuously updated.

1.2.

Swimming pool and spa product and service knowledge is shared with other staff as required.

1.3.

Comparisons between swimming pool and spa products and services are researched.

1.4.

Information on competitors’ product and service range and pricing structure is researched.

2.

Inform clients about swimming pool and spa products and services.

2.1.

Swimming pool and spa products and services are evaluated against client requirements.

2.2.

Specialised knowledge is used to explain the features and benefits of swimming pool products and services to clients.

2.3.

Client questions and enquiries regarding swimming pool and spa products and services are answered.

2.4.

Recommendations on swimming pool product and services are made in line with enterprise procedures and industry codes of conduct.

2.5.

Customers are advised of complementary products or services in line with their identified needs, enterprise procedures, and industry codes of conduct.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1.

Develop knowledge of swimming pool and spa products and services.

1.1.

Own knowledge of swimming pool and spa products and services is continuously updated.

1.2.

Swimming pool and spa product and service knowledge is shared with other staff as required.

1.3.

Comparisons between swimming pool and spa products and services are researched.

1.4.

Information on competitors’ product and service range and pricing structure is researched.

2.

Inform clients about swimming pool and spa products and services.

2.1.

Swimming pool and spa products and services are evaluated against client requirements.

2.2.

Specialised knowledge is used to explain the features and benefits of swimming pool products and services to clients.

2.3.

Client questions and enquiries regarding swimming pool and spa products and services are answered.

2.4.

Recommendations on swimming pool product and services are made in line with enterprise procedures and industry codes of conduct.

2.5.

Customers are advised of complementary products or services in line with their identified needs, enterprise procedures, and industry codes of conduct.

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also provide advice to clients on four of the swimming pool and spa products services listed below:

swimming pool and spa maintenance, service and repair

swimming pool and spa accessories

swimming pool or spa chemicals

swimming pool and spa components

technical advice on swimming pool or spa components, spare parts and consumable items for swimming pool and spa systems:

automation

chlorination

circulation and filtration

cleaning and vacuuming

heating

lighting

spa equipment

swimming pool and spa toys

water testing and maintenance programs

water testing kits.

In doing the above, the person must:

apply product and service knowledge to advise clients on swimming pool and spa products and services

use questioning, listening and observation skills to determine client requirements

apply enterprise policies and procedures relating to advising client on swimming pool and spa products and services

apply industry codes of practice, relevant legislation and statutory requirements relating to advising client on swimming pool and spa products and services.

A person demonstrating competency in this unit must demonstrate knowledge of:

commonwealth, state or territory legislation, and local government regulations impacting on the sale of swimming pool and spa products and services relating to:

consumer protection

dangerous goods

environmental protection

health

waste disposal

work health and safety (WHS)

customer service principles

enterprise policies and procedures relating to:

dealing with client complaints

developing product and service knowledge

obtaining and analysing client feedback

recommending products and services

enterprise swimming pool and spa product and service range, features and benefits:

swimming pool and spa maintenance, service and repair

swimming pool and spa accessories

swimming pool and spa chemicals

swimming pool and spa components

technical advice on swimming pools or spas

technical advice on water hydraulics

components, spare parts and consumable items for swimming pool and spa systems:

automation

lighting

heating

circulation and filtration

chlorination

cleaning and vacuuming

spas

spa equipment

swimming pool and spa toys

water testing

water testing kits

principles of water hydraulics

swimming pool and spa chemical safety

sources of product and services knowledge

terminology and technical terms for describing the use of swimming pool and spa products and services.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Swimming pool and spa products and services must include at least four of the following:

swimming pool and spa:

maintenance, service and repair

accessories

chemicals

components

technical advice on swimming pool or spa components, spare parts and consumable items for swimming pool and spa systems:

automation

chlorination

circulation and filtration

cleaning and vacuuming

heating

lighting

spas

spa equipment

swimming pool and spa toys

water testing and maintenance programs

water testing kits.