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Evidence Guide: CSCOFM001 - Support offender services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCOFM001 - Support offender services

What evidence can you provide to prove your understanding of each of the following citeria?

Match services to offenders’ needs

  1. Check and confirm offender files for accurate and relevant information on offender needs and circumstances.
  2. Check and confirm information on available offender services, and use this to match suitable and effective services with offenders.
  3. Identify the particular needs of offenders to ensure that services are clearly targeted.
  4. Process requests from offenders and confirm service suitability from a defined range of options.
  5. Report difficulties in matching offenders with support services to supervisor.
Check and confirm offender files for accurate and relevant information on offender needs and circumstances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and confirm information on available offender services, and use this to match suitable and effective services with offenders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the particular needs of offenders to ensure that services are clearly targeted.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process requests from offenders and confirm service suitability from a defined range of options.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report difficulties in matching offenders with support services to supervisor.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support services

  1. Ensure that services are suitable to the needs and circumstances of offenders and are provided within determined timeframes.
  2. Respond to inquiries promptly and according to accepted practice and standards.
  3. Ensure services are adjusted to meet special needs of offenders.
  4. Deal with difficult complaints and situations promptly, respectfully and according to procedures.
  5. Maintain confidentiality of information according to information management procedures.
  6. Process information from services to contribute to the evaluation of services to offenders.
Ensure that services are suitable to the needs and circumstances of offenders and are provided within determined timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to inquiries promptly and according to accepted practice and standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure services are adjusted to meet special needs of offenders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with difficult complaints and situations promptly, respectfully and according to procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain confidentiality of information according to information management procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process information from services to contribute to the evaluation of services to offenders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Match services to offenders’ needs

  1. Check and confirm offender files for accurate and relevant information on offender needs and circumstances.
  2. Check and confirm information on available offender services, and use this to match suitable and effective services with offenders.
  3. Identify the particular needs of offenders to ensure that services are clearly targeted.
  4. Process requests from offenders and confirm service suitability from a defined range of options.
  5. Report difficulties in matching offenders with support services to supervisor.
Check and confirm offender files for accurate and relevant information on offender needs and circumstances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and confirm information on available offender services, and use this to match suitable and effective services with offenders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the particular needs of offenders to ensure that services are clearly targeted.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process requests from offenders and confirm service suitability from a defined range of options.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report difficulties in matching offenders with support services to supervisor.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support services

  1. Ensure that services are suitable to the needs and circumstances of offenders and are provided within determined timeframes.
  2. Respond to inquiries promptly and according to accepted practice and standards.
  3. Ensure services are adjusted to meet special needs of offenders.
  4. Deal with difficult complaints and situations promptly, respectfully and according to procedures.
  5. Maintain confidentiality of information according to information management procedures.
  6. Process information from services to contribute to the evaluation of services to offenders.
Ensure that services are suitable to the needs and circumstances of offenders and are provided within determined timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to inquiries promptly and according to accepted practice and standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure services are adjusted to meet special needs of offenders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with difficult complaints and situations promptly, respectfully and according to procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain confidentiality of information according to information management procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process information from services to contribute to the evaluation of services to offenders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Match services to offenders’ needs

1.1 Check and confirm offender files for accurate and relevant information on offender needs and circumstances.

1.2 Check and confirm information on available offender services, and use this to match suitable and effective services with offenders.

1.3 Identify the particular needs of offenders to ensure that services are clearly targeted.

1.4 Process requests from offenders and confirm service suitability from a defined range of options.

1.5 Report difficulties in matching offenders with support services to supervisor.

2. Support services

2.1 Ensure that services are suitable to the needs and circumstances of offenders and are provided within determined timeframes.

2.2 Respond to inquiries promptly and according to accepted practice and standards.

2.3 Ensure services are adjusted to meet special needs of offenders.

2.4 Deal with difficult complaints and situations promptly, respectfully and according to procedures.

2.5 Maintain confidentiality of information according to information management procedures.

2.6 Process information from services to contribute to the evaluation of services to offenders.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Match services to offenders’ needs

1.1 Check and confirm offender files for accurate and relevant information on offender needs and circumstances.

1.2 Check and confirm information on available offender services, and use this to match suitable and effective services with offenders.

1.3 Identify the particular needs of offenders to ensure that services are clearly targeted.

1.4 Process requests from offenders and confirm service suitability from a defined range of options.

1.5 Report difficulties in matching offenders with support services to supervisor.

2. Support services

2.1 Ensure that services are suitable to the needs and circumstances of offenders and are provided within determined timeframes.

2.2 Respond to inquiries promptly and according to accepted practice and standards.

2.3 Ensure services are adjusted to meet special needs of offenders.

2.4 Deal with difficult complaints and situations promptly, respectfully and according to procedures.

2.5 Maintain confidentiality of information according to information management procedures.

2.6 Process information from services to contribute to the evaluation of services to offenders.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

behaving in a way that meets the organisation’s code of conduct when in contact with offenders and the public

dealing with complaints and handling difficult clients and conflict situations effectively

maintaining a positive and confident image with colleagues, offenders and the public in response to inquiries

writing to maintain information and records of offender and service activities and compliance

matching services to offender needs

using all available information management systems to check and confirm offender information

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

offender services and programs and the processes and procedures for their allocation

organisation’s policies and procedures related to client services and administrative support

code of conduct

procedures covering the administration of offender information and organisational information management system

techniques for dealing with difficult complaints and situations