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Evidence Guide: CSCOFM011 - Promote cooperative behaviour

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCOFM011 - Promote cooperative behaviour

What evidence can you provide to prove your understanding of each of the following citeria?

Monitor behaviour

  1. Use formal and informal methods to observe, monitor and gather information about individual and group behaviour.
  2. Assess behaviour for potential conflict and use a range of preventative and defusing strategies.
  3. Investigate offender behaviour and interactions in a fair, objective and consistent manner.
  4. Check accuracy of information received from others that might indicate conflict and determine a response that is consistent with the issues and their gravity.
  5. Make decisions on action consistent with available evidence and organisation’s practice and procedures.
  6. Seek specialist advice and make referrals where required.
Use formal and informal methods to observe, monitor and gather information about individual and group behaviour.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess behaviour for potential conflict and use a range of preventative and defusing strategies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate offender behaviour and interactions in a fair, objective and consistent manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check accuracy of information received from others that might indicate conflict and determine a response that is consistent with the issues and their gravity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make decisions on action consistent with available evidence and organisation’s practice and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek specialist advice and make referrals where required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prevent and manage conflict

  1. Conduct interactions with offenders in an appropriate location and a positive manner.
  2. Use communication strategies with individuals to promote effective interaction and problem solving.
  3. Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices.
  4. Identify potential causes of conflict and use a range of appropriate and effective defusing responses.
  5. Challenge unacceptable behaviour and outline options and opportunities to change clearly and with positive encouragement.
  6. Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes.
Conduct interactions with offenders in an appropriate location and a positive manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication strategies with individuals to promote effective interaction and problem solving.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify potential causes of conflict and use a range of appropriate and effective defusing responses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Challenge unacceptable behaviour and outline options and opportunities to change clearly and with positive encouragement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to unacceptable behaviour

  1. Select strategies and responses for their potential to model positive behaviour to offenders.
  2. Use negotiation techniques to divert and minimise aggressive behaviour.
  3. Confirm the implications of continuing unacceptable behaviour clearly, calmly and objectively.
  4. Carry out intervention strategies according to an analysis of the situation and organisational policies and procedures.
  5. Report on offender behaviour.
Select strategies and responses for their potential to model positive behaviour to offenders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use negotiation techniques to divert and minimise aggressive behaviour.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm the implications of continuing unacceptable behaviour clearly, calmly and objectively.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out intervention strategies according to an analysis of the situation and organisational policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report on offender behaviour.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor behaviour

  1. Use formal and informal methods to observe, monitor and gather information about individual and group behaviour.
  2. Assess behaviour for potential conflict and use a range of preventative and defusing strategies.
  3. Investigate offender behaviour and interactions in a fair, objective and consistent manner.
  4. Check accuracy of information received from others that might indicate conflict and determine a response that is consistent with the issues and their gravity.
  5. Make decisions on action consistent with available evidence and organisation’s practice and procedures.
  6. Seek specialist advice and make referrals where required.
Use formal and informal methods to observe, monitor and gather information about individual and group behaviour.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess behaviour for potential conflict and use a range of preventative and defusing strategies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate offender behaviour and interactions in a fair, objective and consistent manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check accuracy of information received from others that might indicate conflict and determine a response that is consistent with the issues and their gravity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make decisions on action consistent with available evidence and organisation’s practice and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek specialist advice and make referrals where required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prevent and manage conflict

  1. Conduct interactions with offenders in an appropriate location and a positive manner.
  2. Use communication strategies with individuals to promote effective interaction and problem solving.
  3. Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices.
  4. Identify potential causes of conflict and use a range of appropriate and effective defusing responses.
  5. Challenge unacceptable behaviour and outline options and opportunities to change clearly and with positive encouragement.
  6. Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes.
Conduct interactions with offenders in an appropriate location and a positive manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication strategies with individuals to promote effective interaction and problem solving.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify potential causes of conflict and use a range of appropriate and effective defusing responses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Challenge unacceptable behaviour and outline options and opportunities to change clearly and with positive encouragement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to unacceptable behaviour

  1. Select strategies and responses for their potential to model positive behaviour to offenders.
  2. Use negotiation techniques to divert and minimise aggressive behaviour.
  3. Confirm the implications of continuing unacceptable behaviour clearly, calmly and objectively.
  4. Carry out intervention strategies according to an analysis of the situation and organisational policies and procedures.
  5. Report on offender behaviour.
Select strategies and responses for their potential to model positive behaviour to offenders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use negotiation techniques to divert and minimise aggressive behaviour.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm the implications of continuing unacceptable behaviour clearly, calmly and objectively.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out intervention strategies according to an analysis of the situation and organisational policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report on offender behaviour.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Monitor behaviour

1.1 Use formal and informal methods to observe, monitor and gather information about individual and group behaviour.

1.2 Assess behaviour for potential conflict and use a range of preventative and defusing strategies.

1.3 Investigate offender behaviour and interactions in a fair, objective and consistent manner.

1.4 Check accuracy of information received from others that might indicate conflict and determine a response that is consistent with the issues and their gravity.

1.5 Make decisions on action consistent with available evidence and organisation’s practice and procedures.

1.6 Seek specialist advice and make referrals where required.

2. Prevent and manage conflict

2.1 Conduct interactions with offenders in an appropriate location and a positive manner.

2.2 Use communication strategies with individuals to promote effective interaction and problem solving.

2.3 Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices.

2.4 Identify potential causes of conflict and use a range of appropriate and effective defusing responses.

2.5 Challenge unacceptable behaviour and outline options and opportunities to change clearly and with positive encouragement.

2.6 Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes.

3. Respond to unacceptable behaviour

3.1 Select strategies and responses for their potential to model positive behaviour to offenders.

3.2 Use negotiation techniques to divert and minimise aggressive behaviour.

3.3 Confirm the implications of continuing unacceptable behaviour clearly, calmly and objectively.

3.4 Carry out intervention strategies according to an analysis of the situation and organisational policies and procedures.

3.5 Report on offender behaviour.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Monitor behaviour

1.1 Use formal and informal methods to observe, monitor and gather information about individual and group behaviour.

1.2 Assess behaviour for potential conflict and use a range of preventative and defusing strategies.

1.3 Investigate offender behaviour and interactions in a fair, objective and consistent manner.

1.4 Check accuracy of information received from others that might indicate conflict and determine a response that is consistent with the issues and their gravity.

1.5 Make decisions on action consistent with available evidence and organisation’s practice and procedures.

1.6 Seek specialist advice and make referrals where required.

2. Prevent and manage conflict

2.1 Conduct interactions with offenders in an appropriate location and a positive manner.

2.2 Use communication strategies with individuals to promote effective interaction and problem solving.

2.3 Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices.

2.4 Identify potential causes of conflict and use a range of appropriate and effective defusing responses.

2.5 Challenge unacceptable behaviour and outline options and opportunities to change clearly and with positive encouragement.

2.6 Use negotiation to examine cause and effect and encourage appropriate responsibility and accountability for behaviour and its outcomes.

3. Respond to unacceptable behaviour

3.1 Select strategies and responses for their potential to model positive behaviour to offenders.

3.2 Use negotiation techniques to divert and minimise aggressive behaviour.

3.3 Confirm the implications of continuing unacceptable behaviour clearly, calmly and objectively.

3.4 Carry out intervention strategies according to an analysis of the situation and organisational policies and procedures.

3.5 Report on offender behaviour.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

checking the accuracy of information from different sources

using a range of conflict management techniques

modelling positive behaviour

writing reports on offender behaviour and actions taken

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation’s policies and procedures relating to offender management and safety and security

duty of care

communication techniques

conflict management and de-escalation techniques

reporting procedures

support and referral services and specialists