NTISthis.com

Evidence Guide: CSCOFM021 - Plan and review services to offenders

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCOFM021 - Plan and review services to offenders

What evidence can you provide to prove your understanding of each of the following citeria?

Assess needs of offenders

  1. Plan, monitor and review offender assessment procedures to ensure that the general and special needs of offenders are identified and reported.
  2. Ensure information exchanged between team members about the needs and services for offenders is comprehensive.
  3. Negotiate and manage resources suitable for meeting the general and special needs of offenders and correctional services.
  4. Recruit specialist support and resources through active networking with agencies and specialists.
  5. Assess the implications of offenders’ needs and the impact of the correctional environment on them.
  6. Maintain comprehensive offender records.
Plan, monitor and review offender assessment procedures to ensure that the general and special needs of offenders are identified and reported.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure information exchanged between team members about the needs and services for offenders is comprehensive.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate and manage resources suitable for meeting the general and special needs of offenders and correctional services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recruit specialist support and resources through active networking with agencies and specialists.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess the implications of offenders’ needs and the impact of the correctional environment on them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain comprehensive offender records.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish services to address the needs of the offender

  1. Identify the need for service development and confirm this with research, recommendations, strategic plans and consultation with staff and management.
  2. Investigate available resources and develop strategies to acquire additional and adequate resources according to the organisation’s objectives and priorities.
  3. Consult a range of internal and external agencies to ensure that the organisation’s interests are reflected in the planned design and delivery of the service.
  4. Identify tasks required to implement the plan, analyse these for skill and resource requirements and delegate to suitably skilled and experienced staff.
  5. Ensure that service reports, records and outcome details are documented and reported.
  6. Ensure the design and objectives of the services comply with all statutory and legislative requirements and accountability.
  7. Establish effective and constructive relationships with key people involved in the planning and delivery of services.
  8. Analyse routine reports and any changes to organisational policies or strategies.
  9. Authorise necessary adjustments to services based on analysis of reports.
Identify the need for service development and confirm this with research, recommendations, strategic plans and consultation with staff and management.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate available resources and develop strategies to acquire additional and adequate resources according to the organisation’s objectives and priorities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult a range of internal and external agencies to ensure that the organisation’s interests are reflected in the planned design and delivery of the service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify tasks required to implement the plan, analyse these for skill and resource requirements and delegate to suitably skilled and experienced staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that service reports, records and outcome details are documented and reported.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure the design and objectives of the services comply with all statutory and legislative requirements and accountability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish effective and constructive relationships with key people involved in the planning and delivery of services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse routine reports and any changes to organisational policies or strategies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Authorise necessary adjustments to services based on analysis of reports.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the effectiveness of services

  1. Ensure that the costs and outcomes of the service are regularly monitored against agreed plan, resources and objectives.
  2. Ensure that feedback from service and organisational clients and key people is actively sought at regular intervals and used to inform the redesign of the service.
  3. Assess proposed changes through consultation with key people and data, and implement changes where required.
  4. Record information on relevant aspects of the service.
Ensure that the costs and outcomes of the service are regularly monitored against agreed plan, resources and objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that feedback from service and organisational clients and key people is actively sought at regular intervals and used to inform the redesign of the service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess proposed changes through consultation with key people and data, and implement changes where required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record information on relevant aspects of the service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess needs of offenders

  1. Plan, monitor and review offender assessment procedures to ensure that the general and special needs of offenders are identified and reported.
  2. Ensure information exchanged between team members about the needs and services for offenders is comprehensive.
  3. Negotiate and manage resources suitable for meeting the general and special needs of offenders and correctional services.
  4. Recruit specialist support and resources through active networking with agencies and specialists.
  5. Assess the implications of offenders’ needs and the impact of the correctional environment on them.
  6. Maintain comprehensive offender records.
Plan, monitor and review offender assessment procedures to ensure that the general and special needs of offenders are identified and reported.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure information exchanged between team members about the needs and services for offenders is comprehensive.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate and manage resources suitable for meeting the general and special needs of offenders and correctional services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recruit specialist support and resources through active networking with agencies and specialists.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess the implications of offenders’ needs and the impact of the correctional environment on them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain comprehensive offender records.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish services to address the needs of the offender

  1. Identify the need for service development and confirm this with research, recommendations, strategic plans and consultation with staff and management.
  2. Investigate available resources and develop strategies to acquire additional and adequate resources according to the organisation’s objectives and priorities.
  3. Consult a range of internal and external agencies to ensure that the organisation’s interests are reflected in the planned design and delivery of the service.
  4. Identify tasks required to implement the plan, analyse these for skill and resource requirements and delegate to suitably skilled and experienced staff.
  5. Ensure that service reports, records and outcome details are documented and reported.
  6. Ensure the design and objectives of the services comply with all statutory and legislative requirements and accountability.
  7. Establish effective and constructive relationships with key people involved in the planning and delivery of services.
  8. Analyse routine reports and any changes to organisational policies or strategies.
  9. Authorise necessary adjustments to services based on analysis of reports.
Identify the need for service development and confirm this with research, recommendations, strategic plans and consultation with staff and management.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate available resources and develop strategies to acquire additional and adequate resources according to the organisation’s objectives and priorities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult a range of internal and external agencies to ensure that the organisation’s interests are reflected in the planned design and delivery of the service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify tasks required to implement the plan, analyse these for skill and resource requirements and delegate to suitably skilled and experienced staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that service reports, records and outcome details are documented and reported.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure the design and objectives of the services comply with all statutory and legislative requirements and accountability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish effective and constructive relationships with key people involved in the planning and delivery of services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse routine reports and any changes to organisational policies or strategies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Authorise necessary adjustments to services based on analysis of reports.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the effectiveness of services

  1. Ensure that the costs and outcomes of the service are regularly monitored against agreed plan, resources and objectives.
  2. Ensure that feedback from service and organisational clients and key people is actively sought at regular intervals and used to inform the redesign of the service.
  3. Assess proposed changes through consultation with key people and data, and implement changes where required.
  4. Record information on relevant aspects of the service.
Ensure that the costs and outcomes of the service are regularly monitored against agreed plan, resources and objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that feedback from service and organisational clients and key people is actively sought at regular intervals and used to inform the redesign of the service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess proposed changes through consultation with key people and data, and implement changes where required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record information on relevant aspects of the service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Assess needs of offenders

1.1 Plan, monitor and review offender assessment procedures to ensure that the general and special needs of offenders are identified and reported.

1.2 Ensure information exchanged between team members about the needs and services for offenders is comprehensive.

1.3 Negotiate and manage resources suitable for meeting the general and special needs of offenders and correctional services.

1.4 Recruit specialist support and resources through active networking with agencies and specialists.

1.5 Assess the implications of offenders’ needs and the impact of the correctional environment on them.

1.6 Maintain comprehensive offender records.

2. Establish services to address the needs of the offender

2.1 Identify the need for service development and confirm this with research, recommendations, strategic plans and consultation with staff and management.

2.2 Investigate available resources and develop strategies to acquire additional and adequate resources according to the organisation’s objectives and priorities.

2.3 Consult a range of internal and external agencies to ensure that the organisation’s interests are reflected in the planned design and delivery of the service.

2.4 Identify tasks required to implement the plan, analyse these for skill and resource requirements and delegate to suitably skilled and experienced staff.

2.5 Ensure that service reports, records and outcome details are documented and reported.

2.6 Ensure the design and objectives of the services comply with all statutory and legislative requirements and accountability.

2.7 Establish effective and constructive relationships with key people involved in the planning and delivery of services.

2.8 Analyse routine reports and any changes to organisational policies or strategies.

2.9 Authorise necessary adjustments to services based on analysis of reports.

3. Evaluate the effectiveness of services

3.1 Ensure that the costs and outcomes of the service are regularly monitored against agreed plan, resources and objectives.

3.2 Ensure that feedback from service and organisational clients and key people is actively sought at regular intervals and used to inform the redesign of the service.

3.3 Assess proposed changes through consultation with key people and data, and implement changes where required.

3.4 Record information on relevant aspects of the service.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Assess needs of offenders

1.1 Plan, monitor and review offender assessment procedures to ensure that the general and special needs of offenders are identified and reported.

1.2 Ensure information exchanged between team members about the needs and services for offenders is comprehensive.

1.3 Negotiate and manage resources suitable for meeting the general and special needs of offenders and correctional services.

1.4 Recruit specialist support and resources through active networking with agencies and specialists.

1.5 Assess the implications of offenders’ needs and the impact of the correctional environment on them.

1.6 Maintain comprehensive offender records.

2. Establish services to address the needs of the offender

2.1 Identify the need for service development and confirm this with research, recommendations, strategic plans and consultation with staff and management.

2.2 Investigate available resources and develop strategies to acquire additional and adequate resources according to the organisation’s objectives and priorities.

2.3 Consult a range of internal and external agencies to ensure that the organisation’s interests are reflected in the planned design and delivery of the service.

2.4 Identify tasks required to implement the plan, analyse these for skill and resource requirements and delegate to suitably skilled and experienced staff.

2.5 Ensure that service reports, records and outcome details are documented and reported.

2.6 Ensure the design and objectives of the services comply with all statutory and legislative requirements and accountability.

2.7 Establish effective and constructive relationships with key people involved in the planning and delivery of services.

2.8 Analyse routine reports and any changes to organisational policies or strategies.

2.9 Authorise necessary adjustments to services based on analysis of reports.

3. Evaluate the effectiveness of services

3.1 Ensure that the costs and outcomes of the service are regularly monitored against agreed plan, resources and objectives.

3.2 Ensure that feedback from service and organisational clients and key people is actively sought at regular intervals and used to inform the redesign of the service.

3.3 Assess proposed changes through consultation with key people and data, and implement changes where required.

3.4 Record information on relevant aspects of the service.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

using effective group strategies for teamwork

using a range of sophisticated communication strategies for teamwork, networking, providing feedback, influencing, reporting and negotiating

assessing offenders' needs consistently

planning different services and evaluating effectiveness

writing comprehensive reports on offender needs and service provision and review

analysing program performance against plans

monitoring basic financial budgets

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

government, departmental and organisational service policy and criteria related to objectives and outcomes, strategic management plans, performance management and service design

government, departmental and organisational information system, documents, records and processing

relevant government, departmental and organisational policies and procedures, such as strategic plans

work health and safety policy and procedures

department or organisation’s philosophy

organisation’s roles, responsibilities, accountability and duties

cultural factors and awareness relevant to the organisation’s clients, case or offender profiles and community

equity and discriminatory factors

legal and statutory requirements of relevant legislation

government and departmental objectives, policy and required outcomes for offenders and organisational management

sophisticated communication strategies including networking, providing feedback, influencing, negotiating, and reporting

community services and a comprehensive range of agencies providing services to offenders and their families

risk and conflict management

social and community analysis relevant to offender profiles and criminogenic behaviour

consulting and networking with allied services in the government, public, community and corporate sectors