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Evidence Guide: CSCOFM022 - Supervise offender management practices

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCOFM022 - Supervise offender management practices

What evidence can you provide to prove your understanding of each of the following citeria?

Develop case management approaches

  1. Ensure statutory requirements and obligations relevant to offenders are reflected in case management practices, including the degree of assessed risks and the organisation’s objectives and strategic plan.
  2. Check that case management practices meet recording and reporting requirements.
  3. Apply flexible case management practices to allow for individual requirements, cultural factors and differences.
  4. Ensure that case management practices provide suitable and transparent protection for the rights and welfare of offenders and staff.
  5. Actively involve case management teams and support agencies in the design and evaluation of case management approaches.
Ensure statutory requirements and obligations relevant to offenders are reflected in case management practices, including the degree of assessed risks and the organisation’s objectives and strategic plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that case management practices meet recording and reporting requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply flexible case management practices to allow for individual requirements, cultural factors and differences.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that case management practices provide suitable and transparent protection for the rights and welfare of offenders and staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Actively involve case management teams and support agencies in the design and evaluation of case management approaches.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supervise case management meetings

  1. Consult with all people with an interest in offenders’ outcomes and program and advise on the purpose and structure of the meeting.
  2. Check and confirm the roles, responsibilities and expectations of people participating in the meeting.
  3. Ensure that information is shared with offenders using effective two-way communication techniques that comply with relevant procedures.
  4. Use communication methods that suit offenders and people with key interests in the offender’s case management.
  5. Identify the requirements and conditions of service provision and establish agreement with offenders.
  6. Define issues arising from involuntary participation and resistance and negotiate the consequences with offenders and service providers.
  7. Define offenders’ needs, rights and obligations and ensure that the rights of all concerned are protected.
Consult with all people with an interest in offenders’ outcomes and program and advise on the purpose and structure of the meeting.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and confirm the roles, responsibilities and expectations of people participating in the meeting.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that information is shared with offenders using effective two-way communication techniques that comply with relevant procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication methods that suit offenders and people with key interests in the offender’s case management.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the requirements and conditions of service provision and establish agreement with offenders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define issues arising from involuntary participation and resistance and negotiate the consequences with offenders and service providers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define offenders’ needs, rights and obligations and ensure that the rights of all concerned are protected.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supervise case management plans

  1. Check that case management plans reflect assessments of offenders’ needs and risks and organisation’s objectives and programs.
  2. Use case plans to focus and encourage offenders to set and achieve realistic targets for change or action and to take personal responsibility.
  3. Ensure case management plans reflect the full range of immediate, short and long-term needs and risks of offenders and other relevant parties.
  4. Create action plans that reflect the case management approach appropriate for offenders’ needs and risks and available programs and services.
  5. Determine and define processes for monitoring and changing case plans.
  6. Put strategies in place to deal with complex or highrisk situations.
  7. Match case plan requirements to experience, workload and geographical location of staff and support agencies.
Check that case management plans reflect assessments of offenders’ needs and risks and organisation’s objectives and programs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use case plans to focus and encourage offenders to set and achieve realistic targets for change or action and to take personal responsibility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure case management plans reflect the full range of immediate, short and long-term needs and risks of offenders and other relevant parties.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create action plans that reflect the case management approach appropriate for offenders’ needs and risks and available programs and services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and define processes for monitoring and changing case plans.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Put strategies in place to deal with complex or highrisk situations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Match case plan requirements to experience, workload and geographical location of staff and support agencies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support case management staff

  1. Select and allocate staff members according to their skills and interests in case management, available time and resources.
  2. Provide staff members with training and skills development to extend and promote their case management competencies and confidence.
  3. Consult with staff members and routinely involve them actively in the design and evaluation of case management processes and/or practices.
  4. Provide staff members with opportunities to extend their experience in all aspects of case management.
  5. Support staff members with the resources needed to play an effective role in case management.
  6. Encourage staff members to assess their performance in case management and to continuously improve their personal practice.
  7. Provide guidance, counselling and debriefing routinely through team activities and individual contact with staff.
Select and allocate staff members according to their skills and interests in case management, available time and resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide staff members with training and skills development to extend and promote their case management competencies and confidence.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with staff members and routinely involve them actively in the design and evaluation of case management processes and/or practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide staff members with opportunities to extend their experience in all aspects of case management.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support staff members with the resources needed to play an effective role in case management.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage staff members to assess their performance in case management and to continuously improve their personal practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide guidance, counselling and debriefing routinely through team activities and individual contact with staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review case work activities and programs

  1. Continually monitor the effectiveness of case management processes and practices against agreed goals, relevant services and programs, offender and stakeholder satisfaction.
  2. Assess and develop the need for changes to case plans, including the need for ongoing intervention and strategies for alternatives.
  3. Successfully negotiate proposed changes arising from case reviews with relevant parties.
  4. Check that processes for case closure comply with case plan and organisational procedures.
Continually monitor the effectiveness of case management processes and practices against agreed goals, relevant services and programs, offender and stakeholder satisfaction.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess and develop the need for changes to case plans, including the need for ongoing intervention and strategies for alternatives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Successfully negotiate proposed changes arising from case reviews with relevant parties.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that processes for case closure comply with case plan and organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop case management approaches

  1. Ensure statutory requirements and obligations relevant to offenders are reflected in case management practices, including the degree of assessed risks and the organisation’s objectives and strategic plan.
  2. Check that case management practices meet recording and reporting requirements.
  3. Apply flexible case management practices to allow for individual requirements, cultural factors and differences.
  4. Ensure that case management practices provide suitable and transparent protection for the rights and welfare of offenders and staff.
  5. Actively involve case management teams and support agencies in the design and evaluation of case management approaches.
Ensure statutory requirements and obligations relevant to offenders are reflected in case management practices, including the degree of assessed risks and the organisation’s objectives and strategic plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that case management practices meet recording and reporting requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply flexible case management practices to allow for individual requirements, cultural factors and differences.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that case management practices provide suitable and transparent protection for the rights and welfare of offenders and staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Actively involve case management teams and support agencies in the design and evaluation of case management approaches.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supervise case management meetings

  1. Consult with all people with an interest in offenders’ outcomes and program and advise on the purpose and structure of the meeting.
  2. Check and confirm the roles, responsibilities and expectations of people participating in the meeting.
  3. Ensure that information is shared with offenders using effective two-way communication techniques that comply with relevant procedures.
  4. Use communication methods that suit offenders and people with key interests in the offender’s case management.
  5. Identify the requirements and conditions of service provision and establish agreement with offenders.
  6. Define issues arising from involuntary participation and resistance and negotiate the consequences with offenders and service providers.
  7. Define offenders’ needs, rights and obligations and ensure that the rights of all concerned are protected.
Consult with all people with an interest in offenders’ outcomes and program and advise on the purpose and structure of the meeting.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and confirm the roles, responsibilities and expectations of people participating in the meeting.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that information is shared with offenders using effective two-way communication techniques that comply with relevant procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication methods that suit offenders and people with key interests in the offender’s case management.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the requirements and conditions of service provision and establish agreement with offenders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define issues arising from involuntary participation and resistance and negotiate the consequences with offenders and service providers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define offenders’ needs, rights and obligations and ensure that the rights of all concerned are protected.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supervise case management plans

  1. Check that case management plans reflect assessments of offenders’ needs and risks and organisation’s objectives and programs.
  2. Use case plans to focus and encourage offenders to set and achieve realistic targets for change or action and to take personal responsibility.
  3. Ensure case management plans reflect the full range of immediate, short and long-term needs and risks of offenders and other relevant parties.
  4. Create action plans that reflect the case management approach appropriate for offenders’ needs and risks and available programs and services.
  5. Determine and define processes for monitoring and changing case plans.
  6. Put strategies in place to deal with complex or highrisk situations.
  7. Match case plan requirements to experience, workload and geographical location of staff and support agencies.
Check that case management plans reflect assessments of offenders’ needs and risks and organisation’s objectives and programs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use case plans to focus and encourage offenders to set and achieve realistic targets for change or action and to take personal responsibility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure case management plans reflect the full range of immediate, short and long-term needs and risks of offenders and other relevant parties.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create action plans that reflect the case management approach appropriate for offenders’ needs and risks and available programs and services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and define processes for monitoring and changing case plans.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Put strategies in place to deal with complex or highrisk situations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Match case plan requirements to experience, workload and geographical location of staff and support agencies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support case management staff

  1. Select and allocate staff members according to their skills and interests in case management, available time and resources.
  2. Provide staff members with training and skills development to extend and promote their case management competencies and confidence.
  3. Consult with staff members and routinely involve them actively in the design and evaluation of case management processes and/or practices.
  4. Provide staff members with opportunities to extend their experience in all aspects of case management.
  5. Support staff members with the resources needed to play an effective role in case management.
  6. Encourage staff members to assess their performance in case management and to continuously improve their personal practice.
  7. Provide guidance, counselling and debriefing routinely through team activities and individual contact with staff.
Select and allocate staff members according to their skills and interests in case management, available time and resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide staff members with training and skills development to extend and promote their case management competencies and confidence.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with staff members and routinely involve them actively in the design and evaluation of case management processes and/or practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide staff members with opportunities to extend their experience in all aspects of case management.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support staff members with the resources needed to play an effective role in case management.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage staff members to assess their performance in case management and to continuously improve their personal practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide guidance, counselling and debriefing routinely through team activities and individual contact with staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review case work activities and programs

  1. Continually monitor the effectiveness of case management processes and practices against agreed goals, relevant services and programs, offender and stakeholder satisfaction.
  2. Assess and develop the need for changes to case plans, including the need for ongoing intervention and strategies for alternatives.
  3. Successfully negotiate proposed changes arising from case reviews with relevant parties.
  4. Check that processes for case closure comply with case plan and organisational procedures.
Continually monitor the effectiveness of case management processes and practices against agreed goals, relevant services and programs, offender and stakeholder satisfaction.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess and develop the need for changes to case plans, including the need for ongoing intervention and strategies for alternatives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Successfully negotiate proposed changes arising from case reviews with relevant parties.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that processes for case closure comply with case plan and organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Develop case management approaches

1.1 Ensure statutory requirements and obligations relevant to offenders are reflected in case management practices, including the degree of assessed risks and the organisation’s objectives and strategic plan.

1.2 Check that case management practices meet recording and reporting requirements.

1.3 Apply flexible case management practices to allow for individual requirements, cultural factors and differences.

1.4 Ensure that case management practices provide suitable and transparent protection for the rights and welfare of offenders and staff.

1.5 Actively involve case management teams and support agencies in the design and evaluation of case management approaches.

2. Supervise case management meetings

2.1 Consult with all people with an interest in offenders’ outcomes and program and advise on the purpose and structure of the meeting.

2.2 Check and confirm the roles, responsibilities and expectations of people participating in the meeting.

2.3 Ensure that information is shared with offenders using effective two-way communication techniques that comply with relevant procedures.

2.4 Use communication methods that suit offenders and people with key interests in the offender’s case management.

2.5 Identify the requirements and conditions of service provision and establish agreement with offenders.

2.6 Define issues arising from involuntary participation and resistance and negotiate the consequences with offenders and service providers.

2.7 Define offenders’ needs, rights and obligations and ensure that the rights of all concerned are protected.

3. Supervise case management plans

3.1 Check that case management plans reflect assessments of offenders’ needs and risks and organisation’s objectives and programs.

3.2 Use case plans to focus and encourage offenders to set and achieve realistic targets for change or action and to take personal responsibility.

3.3 Ensure case management plans reflect the full range of immediate, short and long-term needs and risks of offenders and other relevant parties.

3.4 Create action plans that reflect the case management approach appropriate for offenders’ needs and risks and available programs and services.

3.5 Determine and define processes for monitoring and changing case plans.

3.6 Put strategies in place to deal with complex or highrisk situations.

3.7 Match case plan requirements to experience, workload and geographical location of staff and support agencies.

4. Support case management staff

4.1 Select and allocate staff members according to their skills and interests in case management, available time and resources.

4.2 Provide staff members with training and skills development to extend and promote their case management competencies and confidence.

4.3 Consult with staff members and routinely involve them actively in the design and evaluation of case management processes and/or practices.

4.4 Provide staff members with opportunities to extend their experience in all aspects of case management.

4.5 Support staff members with the resources needed to play an effective role in case management.

4.6 Encourage staff members to assess their performance in case management and to continuously improve their personal practice.

4.7 Provide guidance, counselling and debriefing routinely through team activities and individual contact with staff.

5. Review case work activities and programs

5.1 Continually monitor the effectiveness of case management processes and practices against agreed goals, relevant services and programs, offender and stakeholder satisfaction.

5.2 Assess and develop the need for changes to case plans, including the need for ongoing intervention and strategies for alternatives.

5.3 Successfully negotiate proposed changes arising from case reviews with relevant parties.

5.4 Check that processes for case closure comply with case plan and organisational procedures.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Develop case management approaches

1.1 Ensure statutory requirements and obligations relevant to offenders are reflected in case management practices, including the degree of assessed risks and the organisation’s objectives and strategic plan.

1.2 Check that case management practices meet recording and reporting requirements.

1.3 Apply flexible case management practices to allow for individual requirements, cultural factors and differences.

1.4 Ensure that case management practices provide suitable and transparent protection for the rights and welfare of offenders and staff.

1.5 Actively involve case management teams and support agencies in the design and evaluation of case management approaches.

2. Supervise case management meetings

2.1 Consult with all people with an interest in offenders’ outcomes and program and advise on the purpose and structure of the meeting.

2.2 Check and confirm the roles, responsibilities and expectations of people participating in the meeting.

2.3 Ensure that information is shared with offenders using effective two-way communication techniques that comply with relevant procedures.

2.4 Use communication methods that suit offenders and people with key interests in the offender’s case management.

2.5 Identify the requirements and conditions of service provision and establish agreement with offenders.

2.6 Define issues arising from involuntary participation and resistance and negotiate the consequences with offenders and service providers.

2.7 Define offenders’ needs, rights and obligations and ensure that the rights of all concerned are protected.

3. Supervise case management plans

3.1 Check that case management plans reflect assessments of offenders’ needs and risks and organisation’s objectives and programs.

3.2 Use case plans to focus and encourage offenders to set and achieve realistic targets for change or action and to take personal responsibility.

3.3 Ensure case management plans reflect the full range of immediate, short and long-term needs and risks of offenders and other relevant parties.

3.4 Create action plans that reflect the case management approach appropriate for offenders’ needs and risks and available programs and services.

3.5 Determine and define processes for monitoring and changing case plans.

3.6 Put strategies in place to deal with complex or highrisk situations.

3.7 Match case plan requirements to experience, workload and geographical location of staff and support agencies.

4. Support case management staff

4.1 Select and allocate staff members according to their skills and interests in case management, available time and resources.

4.2 Provide staff members with training and skills development to extend and promote their case management competencies and confidence.

4.3 Consult with staff members and routinely involve them actively in the design and evaluation of case management processes and/or practices.

4.4 Provide staff members with opportunities to extend their experience in all aspects of case management.

4.5 Support staff members with the resources needed to play an effective role in case management.

4.6 Encourage staff members to assess their performance in case management and to continuously improve their personal practice.

4.7 Provide guidance, counselling and debriefing routinely through team activities and individual contact with staff.

5. Review case work activities and programs

5.1 Continually monitor the effectiveness of case management processes and practices against agreed goals, relevant services and programs, offender and stakeholder satisfaction.

5.2 Assess and develop the need for changes to case plans, including the need for ongoing intervention and strategies for alternatives.

5.3 Successfully negotiate proposed changes arising from case reviews with relevant parties.

5.4 Check that processes for case closure comply with case plan and organisational procedures.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

checking and analysing information for assessment of risks, special needs and developmental levels

taking responsibility for duty of care outcomes based on the degree of risk and special needs of offenders

preserving the rights and responsibilities of offenders and their safety and welfare

supporting staff and protecting their safety and welfare

providing supervision and case management strategies based on assessed risk and justifiable priorities

making decisions based on knowledge of the impact of cultural and personal values on behaviour, expectations and program objectives

responding to risks and incidents of varying degrees of severity

adapting service or program responses to different special needs

using clear, suitable and accurate communication

developing and analysing actions appropriate for case plans

collecting and analysing information

documenting case plans

complying with the organisation’s security policies and operating procedures related to contact with offenders

applying knowledge of statutory requirements relevant to the work sector and candidates’ roles

communicating case plan requirements in both formal and informal contact with offenders and key stakeholders

taking into account the values, needs and circumstances of people from different cultures

using personal, manual and electronic information

using support and resources available and applying the criteria for access

monitoring and responding to positive and negative progress

giving feedback on expectations and progress

maintaining a supportive and professional relationship with staff and support agencies

maintaining a focus on agreements and behaviour outcomes

identifying limits of role and taking actions to contact appropriate people

presenting case management information in formal and informal settings

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisational policies, procedures and guidelines related to case management and offender programs and services

indicators of risk to offenders identified in offender risk management policies and processes and determined by the offender profile

procedures and requirements for case management reporting, including work site reporting processes and the organisation’s offender information system

accountability, including recording and reporting case management information

processes and procedures for breaches of regulations and associated disciplinary actions

access to information and restriction of access

appropriate relationships with offenders, staff and colleagues

rights and responsibilities of offenders

protocols for referral to specialist and support agencies

special needs

organisation’s code of conduct, code of ethics and duty of care

range of specialist support services and programs available to offenders

processes for getting advice and assistance when there are problems

cultural practices that will have an impact on decisions made about flexibility and allowances, additional support and special programs

impact of cultural and personal beliefs on values, relationships, attitudes and behaviour

cultural prohibitions that have an impact on physical contact, relationships and communication