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Evidence Guide: CSCOFM201A - Support offender services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCOFM201A - Support offender services

What evidence can you provide to prove your understanding of each of the following citeria?

Match service to offenders' needs.

  1. Check and confirm offender files for accurate and relevant information on offender needs and circumstances.
  2. Check and confirm information on available offender services, and use this to match suitable and effective services with offenders.
  3. Identify the particular needs of offenders to ensure that services are clearly targeted.
  4. Process requests from offenders and confirm service suitability from a defined range of options.
  5. Report difficulties in matching offenders with support services to supervisor.
Check and confirm offender files for accurate and relevant information on offender needs and circumstances.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Check and confirm information on available offender services, and use this to match suitable and effective services with offenders.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify the particular needs of offenders to ensure that services are clearly targeted.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Process requests from offenders and confirm service suitability from a defined range of options.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Report difficulties in matching offenders with support services to supervisor.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Support service.

  1. Ensure that services are suitable to the needs and circumstances of offenders and are provided within determined timeframes.
  2. Respond to inquiries promptly and according to accepted practice and standards.
  3. Ensure services are adjusted to meet special needs of offenders within approved allowances.
  4. Deal with difficult complaints and situations promptly, respectfully and according to procedures.
  5. Maintain confidentiality of information according to information management procedures.
  6. Process information from services to contribute to the evaluation of services to offenders.
Ensure that services are suitable to the needs and circumstances of offenders and are provided within determined timeframes.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Respond to inquiries promptly and according to accepted practice and standards.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ensure services are adjusted to meet special needs of offenders within approved allowances.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Deal with difficult complaints and situations promptly, respectfully and according to procedures.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Maintain confidentiality of information according to information management procedures.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Process information from services to contribute to the evaluation of services to offenders.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit.

Context of and specific resources for assessment

This unit contains a wide range of variables to reflect the diverse nature of offender supervision and the different services provided in and for correctional services. Selection from the range of variables will reflect the specific requirements of the work site and the defined work role.

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual supporting offender services as part of a coordinated team, including coping with difficulties, irregularities and changes to routine

copies of legislation, policies, procedures and guidelines relating to supporting offender services

access to appropriate learning and assessment support when required.

Method of assessment

The following assessment methods are suggested:

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written and/or oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

third-party reports from experienced practitioners

completion of performance feedback from supervisors and colleagues.

Guidance information for assessment

Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

presenting and behaving in a way that meets the organisation's code of conduct when in contact with offenders and the public

managing complaints and handling difficult clients and conflict situations

maintaining a positive and confident image with colleagues, offenders and the public in response to inquiries

maintaining information and records of offender and service activities and compliance

matching services to offender needs

using the offender information management system.

Required knowledge:

offender services and programs and the processes and procedures for their allocation

an awareness of organisation's policies, procedures and regulations related to client services and administrative support

organisation's code of conduct

job description and work contract

individual, colleague and team roles and responsibilities

an awareness of organisation's management, performance management and accountability structure

an awareness of procedures covering the administration of offender information and organisational information management system with an awareness of environmental and/or sustainable factors.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Services to clients will include those services authorised by the organisation and within the responsibility of the applicant relevant to work roles, including:

information and advice

administration and information processing

maintenance of offender information

processing of service agreements and allocations

offender property and finances

liaison with community agencies

liaison with family support.

Support services may be provided to:

offenders in custodial centres

offenders under community corrections supervision

offenders in home detention

offenders under alternative sentence programs

representatives from service agencies

members of the community and community organisations

family of offenders

advocates for offenders.