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Evidence Guide: CSCOFM501A - Coordinate offender management processes

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCOFM501A - Coordinate offender management processes

What evidence can you provide to prove your understanding of each of the following citeria?

Develop a case management model.

  1. Assess organisation's program needs according to organisational philosophy, strategic plans, purpose and structure.
  2. Identify a range of suitable interventions to address immediate, short and longer-term needs of the organisation's clients.
  3. Consult key people in the organisation to ensure issues and options for offender intervention are explored thoroughly.
  4. Negotiate common goals, objectives and processes and reach agreement with key people in the organisation to ensure needs are addressed within statutory and organisational frameworks.
  5. Explore a range of options for addressing the organisation's strategic objectives for offender management priorities and select for inclusion in case management processes.
  6. Get agreement on processes for monitoring the achievement of goals, timeframes and resources and promote a collaborative ownership of the case management processes.
  7. Define roles, responsibilities and accountabilities in consultation with offenders, stakeholders, staff and service providers.
  8. Negotiate and agree on processes for appeal and for the termination and/or renegotiation of processes for inclusion in the plan.
  9. Identify relevant social, family, community, cultural and ideological considerations and address these in the case management process.
Assess organisation's program needs according to organisational philosophy, strategic plans, purpose and structure.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify a range of suitable interventions to address immediate, short and longer-term needs of the organisation's clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult key people in the organisation to ensure issues and options for offender intervention are explored thoroughly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate common goals, objectives and processes and reach agreement with key people in the organisation to ensure needs are addressed within statutory and organisational frameworks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explore a range of options for addressing the organisation's strategic objectives for offender management priorities and select for inclusion in case management processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Get agreement on processes for monitoring the achievement of goals, timeframes and resources and promote a collaborative ownership of the case management processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define roles, responsibilities and accountabilities in consultation with offenders, stakeholders, staff and service providers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate and agree on processes for appeal and for the termination and/or renegotiation of processes for inclusion in the plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify relevant social, family, community, cultural and ideological considerations and address these in the case management process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine implementation procedures.

  1. Put in place practical strategies and resources to support key people involved in implementation.
  2. Define the negotiable and non-negotiable aspects of the case management process and ensure that they are consistently and fairly maintained.
  3. Negotiate support for case management processes with key people in the organisation.
  4. Negotiate contracts and agreements with external service providers that accurately reflect objectives, timing and resource constraints.
  5. Ensure information sharing between key people in the organisation and their involvement in implementation processes.
  6. Develop procedures to measure the progress of specialist client service delivery against defined performance indicators.
  7. Clearly define procedures to deal with crisis and risk.
  8. Ensure that the case management process is understood and agreed to by all involved supervisory staff.
  9. Establish suitable evaluation processes for ongoing implementation of the offender management process.
  10. Check that all relevant reporting procedures meet the organisational requirements.
Put in place practical strategies and resources to support key people involved in implementation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define the negotiable and non-negotiable aspects of the case management process and ensure that they are consistently and fairly maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate support for case management processes with key people in the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate contracts and agreements with external service providers that accurately reflect objectives, timing and resource constraints.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure information sharing between key people in the organisation and their involvement in implementation processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop procedures to measure the progress of specialist client service delivery against defined performance indicators.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly define procedures to deal with crisis and risk.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that the case management process is understood and agreed to by all involved supervisory staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish suitable evaluation processes for ongoing implementation of the offender management process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that all relevant reporting procedures meet the organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

Evidence for assessment must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

ability to implement a case management plan to meet the needs of an individual and the strategic objectives of the organisation in a range of (two or more) contexts or occasions, over time.

Context of and specific resources for assessment

This unit contains a wide range of variables to reflect the diverse nature of case management and the different services provided in and for correctional services. Selection from the range of variables will reflect the specific requirements of the work site and the defined work role.

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered by an individual coordinating offender management processes effectively as part of a coordinated team including coping with difficulties, irregularities and changes to routine

copies of legislation, policies, procedures and guidelines relating to coordinating offender management processes

access to appropriate learning and assessment support when required.

The context of performance will depend on the candidates' roles and responsibility, the strategic objectives of the organisation, the focus of case management programs and processes and the conditions required by:

different models of case management

programmed intervention

classification and review requirements

need and risk assessment

reporting and referring to specialists

protective care

high-risk offenders

routine and special reports

review of sentence plan and conditions

organisational policy and procedures

relevant program standards

service and professional standards, including code of professional ethics or code of practice

case management models used in custodial environments

case management models used in community-based programs.

Method of assessment

The following assessment methods are suggested:

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written and/or oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

third-party reports from experienced practitioners

completion of performance feedback from supervisors and colleagues.

Guidance information for assessment

Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

interpreting and applying legislation, strategic plans and organisational purpose

anticipating and managing organisational issues that affect case management

developing and assessing models appropriate for intervention

collecting and analysing information

documenting plans and systems

consulting with and negotiating mutually agreed outcomes with staff at all levels in the organisation

verbal communication, including interviewing skills, negotiation and cross-cultural communication

interpersonal communication, including establishing and maintaining relationships and networks

researching current trends in case management

analysing and evaluating practices

planning for practice improvement

developing implementation strategies appropriate for intervention and the organisation

applying program evaluation and review strategies.

Required knowledge:

relevant policy, procedures, legislation and statutory requirements related to the area of work

different models of intervention and behaviour change management

cultural protocols and systems

family structure, dynamics, communication and decision making

family support and family casework strategies

range of community services and resources available

indicators of abuse and accepted intervention strategies

effects of abuse on emotional and social development

effects of different forms of intervention

effects of incarceration

operational planning processes

report writing and documentation requirements

time and stress-management techniques

meeting procedures and facilitation

developing and maintaining appropriate networks.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Key people may include:

social workers

intervention staff

programs staff

case managers

psychologists

medical staff

specialists

support staff

professionals from other agencies

probation and parole staff.