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Evidence Guide: CSCORG001 - Contribute to achieving the goals of the organisation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCORG001 - Contribute to achieving the goals of the organisation

What evidence can you provide to prove your understanding of each of the following citeria?

Implement the organisation’s policies and procedures

  1. Ensure work practices, behaviour and responsibilities are carried out according to the organisation’s policies and procedures and code of conduct.
  2. Check new procedures regularly to ensure that knowledge of changes and new requirements is maintained.
  3. Ensure actions and approaches are consistent with the organisation’s principles and within defined roles and responsibilities.
  4. Use workplace equipment and technology according to procedures and guidelines.
Ensure work practices, behaviour and responsibilities are carried out according to the organisation’s policies and procedures and code of conduct.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check new procedures regularly to ensure that knowledge of changes and new requirements is maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure actions and approaches are consistent with the organisation’s principles and within defined roles and responsibilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use workplace equipment and technology according to procedures and guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote a positive image of the organisation

  1. Maintain behaviour and presentation to represent the organisation and the service in a positive and professional manner.
  2. Ensure that information is correct and authorised when communicating with the public and other services.
Maintain behaviour and presentation to represent the organisation and the service in a positive and professional manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that information is correct and authorised when communicating with the public and other services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to the work team

  1. Make constructive and cooperative contributions to team activities and goals and challenge unfair and discriminatory actions.
  2. Complete tasks and contribute to achieving team objectives through cooperation with supervisors and team members.
  3. Resolve problems through discussion and cooperation in the work team.
  4. Use opportunities to develop supportive and trusting relationships with team members.
Make constructive and cooperative contributions to team activities and goals and challenge unfair and discriminatory actions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete tasks and contribute to achieving team objectives through cooperation with supervisors and team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve problems through discussion and cooperation in the work team.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use opportunities to develop supportive and trusting relationships with team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain professional relationships

  1. Maintain relationships with colleagues, offenders and the public consistent with the organisation’s values and objectives.
  2. Demonstrate respect for differences in personal values and beliefs.
  3. Communicate in a culturally appropriate manner.
  4. Challenge attitudes and behaviour that are unprofessional and inappropriate in the workplace.
Maintain relationships with colleagues, offenders and the public consistent with the organisation’s values and objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate respect for differences in personal values and beliefs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate in a culturally appropriate manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Challenge attitudes and behaviour that are unprofessional and inappropriate in the workplace.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement the organisation’s policies and procedures

  1. Ensure work practices, behaviour and responsibilities are carried out according to the organisation’s policies and procedures and code of conduct.
  2. Check new procedures regularly to ensure that knowledge of changes and new requirements is maintained.
  3. Ensure actions and approaches are consistent with the organisation’s principles and within defined roles and responsibilities.
  4. Use workplace equipment and technology according to procedures and guidelines.
Ensure work practices, behaviour and responsibilities are carried out according to the organisation’s policies and procedures and code of conduct.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check new procedures regularly to ensure that knowledge of changes and new requirements is maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure actions and approaches are consistent with the organisation’s principles and within defined roles and responsibilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use workplace equipment and technology according to procedures and guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote a positive image of the organisation

  1. Maintain behaviour and presentation to represent the organisation and the service in a positive and professional manner.
  2. Ensure that information is correct and authorised when communicating with the public and other services.
Maintain behaviour and presentation to represent the organisation and the service in a positive and professional manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that information is correct and authorised when communicating with the public and other services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to the work team

  1. Make constructive and cooperative contributions to team activities and goals and challenge unfair and discriminatory actions.
  2. Complete tasks and contribute to achieving team objectives through cooperation with supervisors and team members.
  3. Resolve problems through discussion and cooperation in the work team.
  4. Use opportunities to develop supportive and trusting relationships with team members.
Make constructive and cooperative contributions to team activities and goals and challenge unfair and discriminatory actions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete tasks and contribute to achieving team objectives through cooperation with supervisors and team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve problems through discussion and cooperation in the work team.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use opportunities to develop supportive and trusting relationships with team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain professional relationships

  1. Maintain relationships with colleagues, offenders and the public consistent with the organisation’s values and objectives.
  2. Demonstrate respect for differences in personal values and beliefs.
  3. Communicate in a culturally appropriate manner.
  4. Challenge attitudes and behaviour that are unprofessional and inappropriate in the workplace.
Maintain relationships with colleagues, offenders and the public consistent with the organisation’s values and objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate respect for differences in personal values and beliefs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate in a culturally appropriate manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Challenge attitudes and behaviour that are unprofessional and inappropriate in the workplace.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Implement the organisation’s policies and procedures

1.1 Ensure work practices, behaviour and responsibilities are carried out according to the organisation’s policies and procedures and code of conduct.

1.2 Check new procedures regularly to ensure that knowledge of changes and new requirements is maintained.

1.3 Ensure actions and approaches are consistent with the organisation’s principles and within defined roles and responsibilities.

1.4 Use workplace equipment and technology according to procedures and guidelines.

2. Promote a positive image of the organisation

2.1 Maintain behaviour and presentation to represent the organisation and the service in a positive and professional manner.

2.2 Ensure that information is correct and authorised when communicating with the public and other services.

3. Contribute to the work team

3.1 Make constructive and cooperative contributions to team activities and goals and challenge unfair and discriminatory actions.

3.2 Complete tasks and contribute to achieving team objectives through cooperation with supervisors and team members.

3.3 Resolve problems through discussion and cooperation in the work team.

3.4 Use opportunities to develop supportive and trusting relationships with team members.

4. Maintain professional relationships

4.1 Maintain relationships with colleagues, offenders and the public consistent with the organisation’s values and objectives.

4.2 Demonstrate respect for differences in personal values and beliefs.

4.3 Communicate in a culturally appropriate manner.

4.4 Challenge attitudes and behaviour that are unprofessional and inappropriate in the workplace.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Implement the organisation’s policies and procedures

1.1 Ensure work practices, behaviour and responsibilities are carried out according to the organisation’s policies and procedures and code of conduct.

1.2 Check new procedures regularly to ensure that knowledge of changes and new requirements is maintained.

1.3 Ensure actions and approaches are consistent with the organisation’s principles and within defined roles and responsibilities.

1.4 Use workplace equipment and technology according to procedures and guidelines.

2. Promote a positive image of the organisation

2.1 Maintain behaviour and presentation to represent the organisation and the service in a positive and professional manner.

2.2 Ensure that information is correct and authorised when communicating with the public and other services.

3. Contribute to the work team

3.1 Make constructive and cooperative contributions to team activities and goals and challenge unfair and discriminatory actions.

3.2 Complete tasks and contribute to achieving team objectives through cooperation with supervisors and team members.

3.3 Resolve problems through discussion and cooperation in the work team.

3.4 Use opportunities to develop supportive and trusting relationships with team members.

4. Maintain professional relationships

4.1 Maintain relationships with colleagues, offenders and the public consistent with the organisation’s values and objectives.

4.2 Demonstrate respect for differences in personal values and beliefs.

4.3 Communicate in a culturally appropriate manner.

4.4 Challenge attitudes and behaviour that are unprofessional and inappropriate in the workplace.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

reading and following workplace policies and procedures

working independently and in teams to ensure that work practices and behaviour comply with organisational standards

communicating verbally with colleagues to discuss and resolve problems

demonstrating respect of different cultures, values and beliefs and challenging inappropriate behaviour and attitudes in others

adjusting own behaviour and interactions with others to promote professional relationships

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation’s values, objectives, policies and procedures related to the work role

organisation’s code of conduct

organisation’s management structure and performance management process

individual and colleagues/team roles and responsibilities