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Evidence Guide: CSCORG005 - Conduct interviews

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCORG005 - Conduct interviews

What evidence can you provide to prove your understanding of each of the following citeria?

Plan an interview

  1. Negotiate and confirm purpose and objectives of interview with involved parties.
  2. Check and confirm all relevant information from different information sources.
  3. Select a comfortable interview location that provides privacy and the confidence to speak freely.
  4. Notify the necessary participants of the venue, time and objectives of the interview.
Negotiate and confirm purpose and objectives of interview with involved parties.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and confirm all relevant information from different information sources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select a comfortable interview location that provides privacy and the confidence to speak freely.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify the necessary participants of the venue, time and objectives of the interview.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct an interview

  1. Use interview techniques appropriately and document outcomes in required format.
  2. Use communication methods that encourage cooperation and the honest exchange of information relevant to the purpose of the interview.
  3. Deal constructively with negative responses and manage conflict.
  4. Adapt communication methods to suit individual needs.
  5. Observe behaviour and responses and use questioning to determine moods, emotions and areas of concern.
  6. Take appropriate action according to observed behaviour and responses.
  7. Give support to people being interviewed to encourage them to manage their own issues and take personal responsibility.
Use interview techniques appropriately and document outcomes in required format.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication methods that encourage cooperation and the honest exchange of information relevant to the purpose of the interview.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal constructively with negative responses and manage conflict.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adapt communication methods to suit individual needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe behaviour and responses and use questioning to determine moods, emotions and areas of concern.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take appropriate action according to observed behaviour and responses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Give support to people being interviewed to encourage them to manage their own issues and take personal responsibility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement decisions

  1. Determine what the key issues and concerns are, what action needs to be taken and refer those involved to relevant support people and agencies.
  2. Deliver responses which are consistent with the nature of the issues and concerns and the degree of urgency and possible risk of harm.
  3. Give responses and feedback that help achieve the purpose of the interview to key people.
  4. Check reactions and responses and give suitable encouragement or direction to reinforce options for support and positive progress.
Determine what the key issues and concerns are, what action needs to be taken and refer those involved to relevant support people and agencies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deliver responses which are consistent with the nature of the issues and concerns and the degree of urgency and possible risk of harm.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Give responses and feedback that help achieve the purpose of the interview to key people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check reactions and responses and give suitable encouragement or direction to reinforce options for support and positive progress.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan an interview

  1. Negotiate and confirm purpose and objectives of interview with involved parties.
  2. Check and confirm all relevant information from different information sources.
  3. Select a comfortable interview location that provides privacy and the confidence to speak freely.
  4. Notify the necessary participants of the venue, time and objectives of the interview.
Negotiate and confirm purpose and objectives of interview with involved parties.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and confirm all relevant information from different information sources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select a comfortable interview location that provides privacy and the confidence to speak freely.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify the necessary participants of the venue, time and objectives of the interview.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct an interview

  1. Use interview techniques appropriately and document outcomes in required format.
  2. Use communication methods that encourage cooperation and the honest exchange of information relevant to the purpose of the interview.
  3. Deal constructively with negative responses and manage conflict.
  4. Adapt communication methods to suit individual needs.
  5. Observe behaviour and responses and use questioning to determine moods, emotions and areas of concern.
  6. Take appropriate action according to observed behaviour and responses.
  7. Give support to people being interviewed to encourage them to manage their own issues and take personal responsibility.
Use interview techniques appropriately and document outcomes in required format.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication methods that encourage cooperation and the honest exchange of information relevant to the purpose of the interview.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal constructively with negative responses and manage conflict.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adapt communication methods to suit individual needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe behaviour and responses and use questioning to determine moods, emotions and areas of concern.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take appropriate action according to observed behaviour and responses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Give support to people being interviewed to encourage them to manage their own issues and take personal responsibility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement decisions

  1. Determine what the key issues and concerns are, what action needs to be taken and refer those involved to relevant support people and agencies.
  2. Deliver responses which are consistent with the nature of the issues and concerns and the degree of urgency and possible risk of harm.
  3. Give responses and feedback that help achieve the purpose of the interview to key people.
  4. Check reactions and responses and give suitable encouragement or direction to reinforce options for support and positive progress.
Determine what the key issues and concerns are, what action needs to be taken and refer those involved to relevant support people and agencies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deliver responses which are consistent with the nature of the issues and concerns and the degree of urgency and possible risk of harm.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Give responses and feedback that help achieve the purpose of the interview to key people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check reactions and responses and give suitable encouragement or direction to reinforce options for support and positive progress.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Plan an interview

1.1 Negotiate and confirm purpose and objectives of interview with involved parties.

1.2 Check and confirm all relevant information from different information sources.

1.3 Select a comfortable interview location that provides privacy and the confidence to speak freely.

1.4 Notify the necessary participants of the venue, time and objectives of the interview.

2. Conduct an interview

2.1 Use interview techniques appropriately and document outcomes in required format.

2.2 Use communication methods that encourage cooperation and the honest exchange of information relevant to the purpose of the interview.

2.3 Deal constructively with negative responses and manage conflict.

2.4 Adapt communication methods to suit individual needs.

2.5 Observe behaviour and responses and use questioning to determine moods, emotions and areas of concern.

2.6 Take appropriate action according to observed behaviour and responses.

2.7 Give support to people being interviewed to encourage them to manage their own issues and take personal responsibility.

3. Implement decisions

3.1 Determine what the key issues and concerns are, what action needs to be taken and refer those involved to relevant support people and agencies.

3.2 Deliver responses which are consistent with the nature of the issues and concerns and the degree of urgency and possible risk of harm.

3.3 Give responses and feedback that help achieve the purpose of the interview to key people.

3.4 Check reactions and responses and give suitable encouragement or direction to reinforce options for support and positive progress.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Plan an interview

1.1 Negotiate and confirm purpose and objectives of interview with involved parties.

1.2 Check and confirm all relevant information from different information sources.

1.3 Select a comfortable interview location that provides privacy and the confidence to speak freely.

1.4 Notify the necessary participants of the venue, time and objectives of the interview.

2. Conduct an interview

2.1 Use interview techniques appropriately and document outcomes in required format.

2.2 Use communication methods that encourage cooperation and the honest exchange of information relevant to the purpose of the interview.

2.3 Deal constructively with negative responses and manage conflict.

2.4 Adapt communication methods to suit individual needs.

2.5 Observe behaviour and responses and use questioning to determine moods, emotions and areas of concern.

2.6 Take appropriate action according to observed behaviour and responses.

2.7 Give support to people being interviewed to encourage them to manage their own issues and take personal responsibility.

3. Implement decisions

3.1 Determine what the key issues and concerns are, what action needs to be taken and refer those involved to relevant support people and agencies.

3.2 Deliver responses which are consistent with the nature of the issues and concerns and the degree of urgency and possible risk of harm.

3.3 Give responses and feedback that help achieve the purpose of the interview to key people.

3.4 Check reactions and responses and give suitable encouragement or direction to reinforce options for support and positive progress.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

using the following communication techniques:

listening

questioning to confirm understanding and elicit information

reflecting and summarising

establishing rapport

negotiating

remaining calm in difficult and uncertain situations

making relevant referrals and responses

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisational policies and procedures related to conducting and documenting interviews

principles and methods of effective interviewing

principles of managing conflict

contingencies for unexpected behaviour and responses

discriminative language

barriers to effective communication