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Evidence Guide: CSCORG006 - Work effectively with culturally diverse offenders and colleagues

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCORG006 - Work effectively with culturally diverse offenders and colleagues

What evidence can you provide to prove your understanding of each of the following citeria?

Reflect cultural awareness in work practice

  1. Use culturally appropriate work practices to demonstrate awareness of culture as a factor in all human behaviour.
  2. Use work practices that create a culturally and psychologically safe environment for all persons.
  3. Review and modify work practices in consultation with persons from diverse cultural backgrounds.
Use culturally appropriate work practices to demonstrate awareness of culture as a factor in all human behaviour.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use work practices that create a culturally and psychologically safe environment for all persons.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and modify work practices in consultation with persons from diverse cultural backgrounds.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accept cultural diversity as a basis for effective workplace and professional relationships

  1. Show respect for cultural diversity in all communication and interactions with colleagues, visitors and offenders.
  2. Use specific strategies to eliminate bias and discrimination in the workplace.
  3. Contribute to the development of workplace and professional relationships based on acceptance of cultural diversity.
Show respect for cultural diversity in all communication and interactions with colleagues, visitors and offenders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use specific strategies to eliminate bias and discrimination in the workplace.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to the development of workplace and professional relationships based on acceptance of cultural diversity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate effectively with culturally diverse persons

  1. Use communication constructively to develop and maintain effective relationships and mutual trust.
  2. Where language barriers exist, make efforts to communicate in the most effective way possible.
  3. Seek assistance from interpreters or other persons as required.
Use communication constructively to develop and maintain effective relationships and mutual trust.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where language barriers exist, make efforts to communicate in the most effective way possible.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance from interpreters or other persons as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve cross-cultural misunderstandings

  1. Identify issues that may cause conflict.
  2. Identify the impact of cultural differences on communication.
  3. Resolve differences, taking account of cultural considerations.
  4. Address any difficulties with appropriate people and seek assistance when required.
Identify issues that may cause conflict.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the impact of cultural differences on communication.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve differences, taking account of cultural considerations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address any difficulties with appropriate people and seek assistance when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reflect cultural awareness in work practice

  1. Use culturally appropriate work practices to demonstrate awareness of culture as a factor in all human behaviour.
  2. Use work practices that create a culturally and psychologically safe environment for all persons.
  3. Review and modify work practices in consultation with persons from diverse cultural backgrounds.
Use culturally appropriate work practices to demonstrate awareness of culture as a factor in all human behaviour.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use work practices that create a culturally and psychologically safe environment for all persons.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and modify work practices in consultation with persons from diverse cultural backgrounds.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accept cultural diversity as a basis for effective workplace and professional relationships

  1. Show respect for cultural diversity in all communication and interactions with colleagues, visitors and offenders.
  2. Use specific strategies to eliminate bias and discrimination in the workplace.
  3. Contribute to the development of workplace and professional relationships based on acceptance of cultural diversity.
Show respect for cultural diversity in all communication and interactions with colleagues, visitors and offenders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use specific strategies to eliminate bias and discrimination in the workplace.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to the development of workplace and professional relationships based on acceptance of cultural diversity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate effectively with culturally diverse persons

  1. Use communication constructively to develop and maintain effective relationships and mutual trust.
  2. Where language barriers exist, make efforts to communicate in the most effective way possible.
  3. Seek assistance from interpreters or other persons as required.
Use communication constructively to develop and maintain effective relationships and mutual trust.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where language barriers exist, make efforts to communicate in the most effective way possible.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance from interpreters or other persons as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve cross-cultural misunderstandings

  1. Identify issues that may cause conflict.
  2. Identify the impact of cultural differences on communication.
  3. Resolve differences, taking account of cultural considerations.
  4. Address any difficulties with appropriate people and seek assistance when required.
Identify issues that may cause conflict.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the impact of cultural differences on communication.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve differences, taking account of cultural considerations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address any difficulties with appropriate people and seek assistance when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Reflect cultural awareness in work practice

1.1 Use culturally appropriate work practices to demonstrate awareness of culture as a factor in all human behaviour.

1.2 Use work practices that create a culturally and psychologically safe environment for all persons.

1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds.

2. Accept cultural diversity as a basis for effective workplace and professional relationships

2.1 Show respect for cultural diversity in all communication and interactions with colleagues, visitors and offenders.

2.2 Use specific strategies to eliminate bias and discrimination in the workplace.

2.3 Contribute to the development of workplace and professional relationships based on acceptance of cultural diversity.

3. Communicate effectively with culturally diverse persons

3.1 Use communication constructively to develop and maintain effective relationships and mutual trust.

3.2 Where language barriers exist, make efforts to communicate in the most effective way possible.

3.3 Seek assistance from interpreters or other persons as required.

4. Resolve cross-cultural misunderstandings

4.1 Identify issues that may cause conflict.

4.2 Identify the impact of cultural differences on communication.

4.3 Resolve differences, taking account of cultural considerations.

4.4 Address any difficulties with appropriate people and seek assistance when required.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Reflect cultural awareness in work practice

1.1 Use culturally appropriate work practices to demonstrate awareness of culture as a factor in all human behaviour.

1.2 Use work practices that create a culturally and psychologically safe environment for all persons.

1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds.

2. Accept cultural diversity as a basis for effective workplace and professional relationships

2.1 Show respect for cultural diversity in all communication and interactions with colleagues, visitors and offenders.

2.2 Use specific strategies to eliminate bias and discrimination in the workplace.

2.3 Contribute to the development of workplace and professional relationships based on acceptance of cultural diversity.

3. Communicate effectively with culturally diverse persons

3.1 Use communication constructively to develop and maintain effective relationships and mutual trust.

3.2 Where language barriers exist, make efforts to communicate in the most effective way possible.

3.3 Seek assistance from interpreters or other persons as required.

4. Resolve cross-cultural misunderstandings

4.1 Identify issues that may cause conflict.

4.2 Identify the impact of cultural differences on communication.

4.3 Resolve differences, taking account of cultural considerations.

4.4 Address any difficulties with appropriate people and seek assistance when required.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying culturally respectful practices in the workplace to demonstrate respect and inclusiveness of culturally diverse people in all work practices

sensitively and respectfully communicating with persons of diverse backgrounds and cultures

forming effective workplace relationships with co-workers and colleagues of diverse backgrounds and cultures

participating in identifying and implementing culturally safe work practices

using effective strategies to address and eliminate discrimination and bias in the workplace

using basic conflict resolution and negotiation skills

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

cultural influences and changing cultural practices in Australia and their impact on diverse communities that make up Australian society

own cultural conceptions and pre-conceptions and perspective of diverse cultures

impact of cultural practices and experience on personal behaviour, interpersonal relationships, perception and social expectations of others

culture as a dynamic social phenomenon

culture as a range of social practices and beliefs evolving over time

that the word ‘normal’ is a value-laden, excluding concept that often precludes acknowledgment of the diversity of people, their life experience and situations

the unique way individuals may experience a culture and respond to past experiences

the principles of equal employment opportunity, sex, race, disability, antidiscrimination and similar legislation and the implications of work and social practices

availability of resources and assistance within and external to the organisation in relation to cultural diversity issues

the role and use of language and cultural interpreters