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Evidence Guide: CSCORG008 - Gather and report complex information

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCORG008 - Gather and report complex information

What evidence can you provide to prove your understanding of each of the following citeria?

Gather information

  1. Consult and validate information and documentation with key people and information systems.
  2. Use effective interpersonal and communication strategies to establish relationship of trust with key people.
  3. Identify negative responses and adopt strategies to respond constructively to them.
  4. Determine the purpose, process and expectations of inquiries and confirm agreement with key people.
  5. Research information with a focus on factual data, contributing behaviour, attitudes and principal issues.
  6. Use effective questioning strategies to enable a comprehensive and relevant exchange of information.
  7. Encourage key people to identify and acknowledge problems and issues relevant to the inquiry.
Consult and validate information and documentation with key people and information systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use effective interpersonal and communication strategies to establish relationship of trust with key people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify negative responses and adopt strategies to respond constructively to them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the purpose, process and expectations of inquiries and confirm agreement with key people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research information with a focus on factual data, contributing behaviour, attitudes and principal issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use effective questioning strategies to enable a comprehensive and relevant exchange of information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage key people to identify and acknowledge problems and issues relevant to the inquiry.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse information

  1. Ensure the reliability of information by identifying and investigating contradictions, inconsistencies and lack of clarity.
  2. Sort, collate and prioritise information according to the purpose and issues of the inquiry.
  3. Formulate conclusions, recommendations and outcomes consistent with the information available.
  4. Justify conclusions and recommendations with the available evidence and present them in the required style and format.
Ensure the reliability of information by identifying and investigating contradictions, inconsistencies and lack of clarity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sort, collate and prioritise information according to the purpose and issues of the inquiry.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Formulate conclusions, recommendations and outcomes consistent with the information available.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Justify conclusions and recommendations with the available evidence and present them in the required style and format.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report on inquiries

  1. Gather information on inquiries from a range of relevant and valid source material.
  2. Validate and authorise the information in the report, using a range of sources and methods.
  3. Use information from other source material ethically, accurately and in context.
  4. Use expression and language that is clear, concise and appropriate to the occasion and requirements
  5. Prepare and distribute reports within agreed timeframes.
  6. Communicate relevant and substantiated conclusions and recommendations to all relevant people in the required time and format.
Gather information on inquiries from a range of relevant and valid source material.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate and authorise the information in the report, using a range of sources and methods.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use information from other source material ethically, accurately and in context.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use expression and language that is clear, concise and appropriate to the occasion and requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and distribute reports within agreed timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate relevant and substantiated conclusions and recommendations to all relevant people in the required time and format.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather information

  1. Consult and validate information and documentation with key people and information systems.
  2. Use effective interpersonal and communication strategies to establish relationship of trust with key people.
  3. Identify negative responses and adopt strategies to respond constructively to them.
  4. Determine the purpose, process and expectations of inquiries and confirm agreement with key people.
  5. Research information with a focus on factual data, contributing behaviour, attitudes and principal issues.
  6. Use effective questioning strategies to enable a comprehensive and relevant exchange of information.
  7. Encourage key people to identify and acknowledge problems and issues relevant to the inquiry.
Consult and validate information and documentation with key people and information systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use effective interpersonal and communication strategies to establish relationship of trust with key people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify negative responses and adopt strategies to respond constructively to them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the purpose, process and expectations of inquiries and confirm agreement with key people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research information with a focus on factual data, contributing behaviour, attitudes and principal issues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use effective questioning strategies to enable a comprehensive and relevant exchange of information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage key people to identify and acknowledge problems and issues relevant to the inquiry.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse information

  1. Ensure the reliability of information by identifying and investigating contradictions, inconsistencies and lack of clarity.
  2. Sort, collate and prioritise information according to the purpose and issues of the inquiry.
  3. Formulate conclusions, recommendations and outcomes consistent with the information available.
  4. Justify conclusions and recommendations with the available evidence and present them in the required style and format.
Ensure the reliability of information by identifying and investigating contradictions, inconsistencies and lack of clarity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sort, collate and prioritise information according to the purpose and issues of the inquiry.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Formulate conclusions, recommendations and outcomes consistent with the information available.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Justify conclusions and recommendations with the available evidence and present them in the required style and format.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report on inquiries

  1. Gather information on inquiries from a range of relevant and valid source material.
  2. Validate and authorise the information in the report, using a range of sources and methods.
  3. Use information from other source material ethically, accurately and in context.
  4. Use expression and language that is clear, concise and appropriate to the occasion and requirements
  5. Prepare and distribute reports within agreed timeframes.
  6. Communicate relevant and substantiated conclusions and recommendations to all relevant people in the required time and format.
Gather information on inquiries from a range of relevant and valid source material.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate and authorise the information in the report, using a range of sources and methods.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use information from other source material ethically, accurately and in context.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use expression and language that is clear, concise and appropriate to the occasion and requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and distribute reports within agreed timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate relevant and substantiated conclusions and recommendations to all relevant people in the required time and format.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Gather information

1.1 Consult and validate information and documentation with key people and information systems.

1.2 Use effective interpersonal and communication strategies to establish relationship of trust with key people.

1.3 Identify negative responses and adopt strategies to respond constructively to them.

1.4 Determine the purpose, process and expectations of inquiries and confirm agreement with key people.

1.5 Research information with a focus on factual data, contributing behaviour, attitudes and principal issues.

1.6 Use effective questioning strategies to enable a comprehensive and relevant exchange of information.

1.7 Encourage key people to identify and acknowledge problems and issues relevant to the inquiry.

2. Analyse information

2.1 Ensure the reliability of information by identifying and investigating contradictions, inconsistencies and lack of clarity.

2.2 Sort, collate and prioritise information according to the purpose and issues of the inquiry.

2.3 Formulate conclusions, recommendations and outcomes consistent with the information available.

2.4 Justify conclusions and recommendations with the available evidence and present them in the required style and format.

3. Report on inquiries

3.1 Gather information on inquiries from a range of relevant and valid source material.

3.2 Validate and authorise the information in the report, using a range of sources and methods.

3.3 Use information from other source material ethically, accurately and in context.

3.4 Use expression and language that is clear, concise and appropriate to the occasion and requirements

3.5 Prepare and distribute reports within agreed timeframes.

3.6 Communicate relevant and substantiated conclusions and recommendations to all relevant people in the required time and format.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Gather information

1.1 Consult and validate information and documentation with key people and information systems.

1.2 Use effective interpersonal and communication strategies to establish relationship of trust with key people.

1.3 Identify negative responses and adopt strategies to respond constructively to them.

1.4 Determine the purpose, process and expectations of inquiries and confirm agreement with key people.

1.5 Research information with a focus on factual data, contributing behaviour, attitudes and principal issues.

1.6 Use effective questioning strategies to enable a comprehensive and relevant exchange of information.

1.7 Encourage key people to identify and acknowledge problems and issues relevant to the inquiry.

2. Analyse information

2.1 Ensure the reliability of information by identifying and investigating contradictions, inconsistencies and lack of clarity.

2.2 Sort, collate and prioritise information according to the purpose and issues of the inquiry.

2.3 Formulate conclusions, recommendations and outcomes consistent with the information available.

2.4 Justify conclusions and recommendations with the available evidence and present them in the required style and format.

3. Report on inquiries

3.1 Gather information on inquiries from a range of relevant and valid source material.

3.2 Validate and authorise the information in the report, using a range of sources and methods.

3.3 Use information from other source material ethically, accurately and in context.

3.4 Use expression and language that is clear, concise and appropriate to the occasion and requirements

3.5 Prepare and distribute reports within agreed timeframes.

3.6 Communicate relevant and substantiated conclusions and recommendations to all relevant people in the required time and format.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

reading and summarising complex documents

submitting reports according to procedures related to urgency and risk

handling and storing information securely and safely

using the organisation’s information management system

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation’s policies and procedures related to interviewing, documenting and reporting

security of information, confidentiality and right to information

discriminative language

technical and professional language used in the work environment