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Evidence Guide: CSCORG010 - Organise and chair meetings

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCORG010 - Organise and chair meetings

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for meeting

  1. Consult participants attending the meeting for agreement on the meeting objectives.
  2. Ensure that people with an interest in the meeting are given sufficient notice and information to allow them to contribute effectively.
  3. Ensure that preparation for the meeting is sufficient to enable informed and effective participation.
  4. Ensure that consultation with people being represented is in accordance with organisational requirements.
Consult participants attending the meeting for agreement on the meeting objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that people with an interest in the meeting are given sufficient notice and information to allow them to contribute effectively.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that preparation for the meeting is sufficient to enable informed and effective participation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that consultation with people being represented is in accordance with organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Convene meeting

  1. Ensure venue and other resources are appropriate for the nature of the meeting.
  2. Create and distribute an agenda in advance of the meeting in accordance with meeting protocols.
  3. Allocate discussion time in a way that is consistent with the importance, urgency and complexity of the key points.
Ensure venue and other resources are appropriate for the nature of the meeting.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create and distribute an agenda in advance of the meeting in accordance with meeting protocols.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate discussion time in a way that is consistent with the importance, urgency and complexity of the key points.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Chair meeting

  1. Conduct the meeting in a way that follows organisational protocols and achieves the objectives within the allocated time.
  2. Ensure through leadership that discussion helps those attending the meeting to make useful contributions.
  3. Acknowledge the contributions and viewpoints of others and include them in discussion in a constructive manner.
  4. Provide information and summaries clearly and at appropriate points during the meeting to assist in mutual understanding and agreement.
  5. Discourage unhelpful arguments and digressions courteously and with positive direction.
  6. Encourage feedback from those attending and use constructive feedback to improve the effectiveness of future meetings.
  7. Close the meeting by summarising the meeting outcomes.
Conduct the meeting in a way that follows organisational protocols and achieves the objectives within the allocated time.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure through leadership that discussion helps those attending the meeting to make useful contributions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Acknowledge the contributions and viewpoints of others and include them in discussion in a constructive manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information and summaries clearly and at appropriate points during the meeting to assist in mutual understanding and agreement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discourage unhelpful arguments and digressions courteously and with positive direction.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage feedback from those attending and use constructive feedback to improve the effectiveness of future meetings.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Close the meeting by summarising the meeting outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take follow up action

  1. Provide clear, accurate and concise information about decisions and recommendations made at the meeting to those who need it.
  2. Document decisions clearly and follow agreed practice for the distribution of minutes.
Provide clear, accurate and concise information about decisions and recommendations made at the meeting to those who need it.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document decisions clearly and follow agreed practice for the distribution of minutes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare for meeting

  1. Consult participants attending the meeting for agreement on the meeting objectives.
  2. Ensure that people with an interest in the meeting are given sufficient notice and information to allow them to contribute effectively.
  3. Ensure that preparation for the meeting is sufficient to enable informed and effective participation.
  4. Ensure that consultation with people being represented is in accordance with organisational requirements.
Consult participants attending the meeting for agreement on the meeting objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that people with an interest in the meeting are given sufficient notice and information to allow them to contribute effectively.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that preparation for the meeting is sufficient to enable informed and effective participation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that consultation with people being represented is in accordance with organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Convene meeting

  1. Ensure venue and other resources are appropriate for the nature of the meeting.
  2. Create and distribute an agenda in advance of the meeting in accordance with meeting protocols.
  3. Allocate discussion time in a way that is consistent with the importance, urgency and complexity of the key points.
Ensure venue and other resources are appropriate for the nature of the meeting.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create and distribute an agenda in advance of the meeting in accordance with meeting protocols.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate discussion time in a way that is consistent with the importance, urgency and complexity of the key points.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Chair meeting

  1. Conduct the meeting in a way that follows organisational protocols and achieves the objectives within the allocated time.
  2. Ensure through leadership that discussion helps those attending the meeting to make useful contributions.
  3. Acknowledge the contributions and viewpoints of others and include them in discussion in a constructive manner.
  4. Provide information and summaries clearly and at appropriate points during the meeting to assist in mutual understanding and agreement.
  5. Discourage unhelpful arguments and digressions courteously and with positive direction.
  6. Encourage feedback from those attending and use constructive feedback to improve the effectiveness of future meetings.
  7. Close the meeting by summarising the meeting outcomes.
Conduct the meeting in a way that follows organisational protocols and achieves the objectives within the allocated time.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure through leadership that discussion helps those attending the meeting to make useful contributions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Acknowledge the contributions and viewpoints of others and include them in discussion in a constructive manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information and summaries clearly and at appropriate points during the meeting to assist in mutual understanding and agreement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discourage unhelpful arguments and digressions courteously and with positive direction.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage feedback from those attending and use constructive feedback to improve the effectiveness of future meetings.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Close the meeting by summarising the meeting outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take follow up action

  1. Provide clear, accurate and concise information about decisions and recommendations made at the meeting to those who need it.
  2. Document decisions clearly and follow agreed practice for the distribution of minutes.
Provide clear, accurate and concise information about decisions and recommendations made at the meeting to those who need it.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document decisions clearly and follow agreed practice for the distribution of minutes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prepare for meeting

1.1 Consult participants attending the meeting for agreement on the meeting objectives.

1.2 Ensure that people with an interest in the meeting are given sufficient notice and information to allow them to contribute effectively.

1.3 Ensure that preparation for the meeting is sufficient to enable informed and effective participation.

1.4 Ensure that consultation with people being represented is in accordance with organisational requirements.

2. Convene meeting

2.1 Ensure venue and other resources are appropriate for the nature of the meeting.

2.2 Create and distribute an agenda in advance of the meeting in accordance with meeting protocols.

2.3 Allocate discussion time in a way that is consistent with the importance, urgency and complexity of the key points.

3. Chair meeting

3.1 Conduct the meeting in a way that follows organisational protocols and achieves the objectives within the allocated time.

3.2 Ensure through leadership that discussion helps those attending the meeting to make useful contributions.

3.3 Acknowledge the contributions and viewpoints of others and include them in discussion in a constructive manner.

3.4 Provide information and summaries clearly and at appropriate points during the meeting to assist in mutual understanding and agreement.

3.5 Discourage unhelpful arguments and digressions courteously and with positive direction.

3.6 Encourage feedback from those attending and use constructive feedback to improve the effectiveness of future meetings.

3.7 Close the meeting by summarising the meeting outcomes.

4. Take follow up action

4.1 Provide clear, accurate and concise information about decisions and recommendations made at the meeting to those who need it.

4.2 Document decisions clearly and follow agreed practice for the distribution of minutes.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prepare for meeting

1.1 Consult participants attending the meeting for agreement on the meeting objectives.

1.2 Ensure that people with an interest in the meeting are given sufficient notice and information to allow them to contribute effectively.

1.3 Ensure that preparation for the meeting is sufficient to enable informed and effective participation.

1.4 Ensure that consultation with people being represented is in accordance with organisational requirements.

2. Convene meeting

2.1 Ensure venue and other resources are appropriate for the nature of the meeting.

2.2 Create and distribute an agenda in advance of the meeting in accordance with meeting protocols.

2.3 Allocate discussion time in a way that is consistent with the importance, urgency and complexity of the key points.

3. Chair meeting

3.1 Conduct the meeting in a way that follows organisational protocols and achieves the objectives within the allocated time.

3.2 Ensure through leadership that discussion helps those attending the meeting to make useful contributions.

3.3 Acknowledge the contributions and viewpoints of others and include them in discussion in a constructive manner.

3.4 Provide information and summaries clearly and at appropriate points during the meeting to assist in mutual understanding and agreement.

3.5 Discourage unhelpful arguments and digressions courteously and with positive direction.

3.6 Encourage feedback from those attending and use constructive feedback to improve the effectiveness of future meetings.

3.7 Close the meeting by summarising the meeting outcomes.

4. Take follow up action

4.1 Provide clear, accurate and concise information about decisions and recommendations made at the meeting to those who need it.

4.2 Document decisions clearly and follow agreed practice for the distribution of minutes.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

identifying and clarifying the objectives, purpose and context of meetings

organising meeting business to ensure that sufficient time and resources are available

providing the right level of leadership to progress the purpose of the meeting

discouraging digressions, unhelpful arguments and negative trends in discussions

actively listening, summarising, paraphrasing and clarifying to reach mutual understanding

identifying interpersonal styles and participation methods of a range of different participants

using questioning and paraphrasing to progress decision making

making contributions to the meeting that are clear, concise, relevant and constructive to the achievement of the meeting purpose

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisational protocols for preparing, convening and chairing meetings

leadership styles and methods

techniques for consultation, participation and conflict management

principles of active listening, questioning, clarifying and rephrasing

different cultural practices and expectations for consultation and decision making, including who should participate and how long it should take

ways of adapting communication to meet different information needs and circumstances of different audiences

strategies to make people feel confident and assured in their participation and contributions