NTISthis.com

Evidence Guide: CSCORG013 - Coordinate a work team

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCORG013 - Coordinate a work team

What evidence can you provide to prove your understanding of each of the following citeria?

Develop and maintain a cooperative work group

  1. Encourage staff to make constructive contributions to team decisions and planning.
  2. Acknowledge contributions to work group operations and respond positively to feedback and suggestions from team members.
  3. Ensure staff members contribute actively to the implementation of new work practices.
  4. Address conflict between staff members.
Encourage staff to make constructive contributions to team decisions and planning.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Acknowledge contributions to work group operations and respond positively to feedback and suggestions from team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure staff members contribute actively to the implementation of new work practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address conflict between staff members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate objectives and required standards

  1. Ensure staff members are aware of relevant information affecting the work group.
  2. Inform staff of required objectives and standards and encourage staff commitment to objectives and standards to promote continuous improvement.
  3. Model and promote principles and practices of safe, fair and participative work practices to staff.
  4. Provide regular constructive feedback on all aspects of work performance to individuals and team to promote continuous improvement.
  5. Assess performance and address requirements in a fair and timely manner.
Ensure staff members are aware of relevant information affecting the work group.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform staff of required objectives and standards and encourage staff commitment to objectives and standards to promote continuous improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Model and promote principles and practices of safe, fair and participative work practices to staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide regular constructive feedback on all aspects of work performance to individuals and team to promote continuous improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess performance and address requirements in a fair and timely manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support development activities

  1. Identify specific training needs of individuals and provide training and development opportunities.
  2. Develop and implement agreed action plans to meet individual and group training and development needs.
  3. Encourage and support staff in applying skills and knowledge in the workplace.
  4. Encourage and support staff to attend training courses and to take up other development opportunities.
Identify specific training needs of individuals and provide training and development opportunities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and implement agreed action plans to meet individual and group training and development needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage and support staff in applying skills and knowledge in the workplace.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage and support staff to attend training courses and to take up other development opportunities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide leadership to the work group

  1. Check and confirm the link between the function of the group and the goals of the organisation.
  2. Use participative decision making to develop, implement and review work of the group and to allocate responsibilities where appropriate.
  3. Give opportunities and encouragement to others to develop new and innovative work practices and strategies.
  4. Identify and resolve conflict with minimum disruption to work group function.
  5. Provide staff with the support and supervision necessary to perform work safely and without risk to health.
  6. Allocate tasks within the competence of staff and support staff with appropriate authority, autonomy and training.
  7. Ensure supervision is appropriate to changing priorities and situations and takes into account the different needs of individuals and the requirements of the task.
Check and confirm the link between the function of the group and the goals of the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use participative decision making to develop, implement and review work of the group and to allocate responsibilities where appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Give opportunities and encouragement to others to develop new and innovative work practices and strategies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and resolve conflict with minimum disruption to work group function.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide staff with the support and supervision necessary to perform work safely and without risk to health.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate tasks within the competence of staff and support staff with appropriate authority, autonomy and training.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure supervision is appropriate to changing priorities and situations and takes into account the different needs of individuals and the requirements of the task.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain a cooperative work group

  1. Encourage staff to make constructive contributions to team decisions and planning.
  2. Acknowledge contributions to work group operations and respond positively to feedback and suggestions from team members.
  3. Ensure staff members contribute actively to the implementation of new work practices.
  4. Address conflict between staff members.
Encourage staff to make constructive contributions to team decisions and planning.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Acknowledge contributions to work group operations and respond positively to feedback and suggestions from team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure staff members contribute actively to the implementation of new work practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address conflict between staff members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate objectives and required standards

  1. Ensure staff members are aware of relevant information affecting the work group.
  2. Inform staff of required objectives and standards and encourage staff commitment to objectives and standards to promote continuous improvement.
  3. Model and promote principles and practices of safe, fair and participative work practices to staff.
  4. Provide regular constructive feedback on all aspects of work performance to individuals and team to promote continuous improvement.
  5. Assess performance and address requirements in a fair and timely manner.
Ensure staff members are aware of relevant information affecting the work group.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform staff of required objectives and standards and encourage staff commitment to objectives and standards to promote continuous improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Model and promote principles and practices of safe, fair and participative work practices to staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide regular constructive feedback on all aspects of work performance to individuals and team to promote continuous improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess performance and address requirements in a fair and timely manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support development activities

  1. Identify specific training needs of individuals and provide training and development opportunities.
  2. Develop and implement agreed action plans to meet individual and group training and development needs.
  3. Encourage and support staff in applying skills and knowledge in the workplace.
  4. Encourage and support staff to attend training courses and to take up other development opportunities.
Identify specific training needs of individuals and provide training and development opportunities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and implement agreed action plans to meet individual and group training and development needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage and support staff in applying skills and knowledge in the workplace.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage and support staff to attend training courses and to take up other development opportunities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide leadership to the work group

  1. Check and confirm the link between the function of the group and the goals of the organisation.
  2. Use participative decision making to develop, implement and review work of the group and to allocate responsibilities where appropriate.
  3. Give opportunities and encouragement to others to develop new and innovative work practices and strategies.
  4. Identify and resolve conflict with minimum disruption to work group function.
  5. Provide staff with the support and supervision necessary to perform work safely and without risk to health.
  6. Allocate tasks within the competence of staff and support staff with appropriate authority, autonomy and training.
  7. Ensure supervision is appropriate to changing priorities and situations and takes into account the different needs of individuals and the requirements of the task.
Check and confirm the link between the function of the group and the goals of the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use participative decision making to develop, implement and review work of the group and to allocate responsibilities where appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Give opportunities and encouragement to others to develop new and innovative work practices and strategies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and resolve conflict with minimum disruption to work group function.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide staff with the support and supervision necessary to perform work safely and without risk to health.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate tasks within the competence of staff and support staff with appropriate authority, autonomy and training.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure supervision is appropriate to changing priorities and situations and takes into account the different needs of individuals and the requirements of the task.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Develop and maintain a cooperative work group

1.1 Encourage staff to make constructive contributions to team decisions and planning.

1.2 Acknowledge contributions to work group operations and respond positively to feedback and suggestions from team members.

1.3 Ensure staff members contribute actively to the implementation of new work practices.

1.4 Address conflict between staff members.

2. Communicate objectives and required standards

2.1 Ensure staff members are aware of relevant information affecting the work group.

2.2 Inform staff of required objectives and standards and encourage staff commitment to objectives and standards to promote continuous improvement.

2.3 Model and promote principles and practices of safe, fair and participative work practices to staff.

2.4 Provide regular constructive feedback on all aspects of work performance to individuals and team to promote continuous improvement.

2.5 Assess performance and address requirements in a fair and timely manner.

3. Support development activities

3.1 Identify specific training needs of individuals and provide training and development opportunities.

3.2 Develop and implement agreed action plans to meet individual and group training and development needs.

3.3 Encourage and support staff in applying skills and knowledge in the workplace.

3.4 Encourage and support staff to attend training courses and to take up other development opportunities.

4. Provide leadership to the work group

4.1 Check and confirm the link between the function of the group and the goals of the organisation.

4.2 Use participative decision making to develop, implement and review work of the group and to allocate responsibilities where appropriate.

4.3 Give opportunities and encouragement to others to develop new and innovative work practices and strategies.

4.4 Identify and resolve conflict with minimum disruption to work group function.

4.5 Provide staff with the support and supervision necessary to perform work safely and without risk to health.

4.6 Allocate tasks within the competence of staff and support staff with appropriate authority, autonomy and training.

4.7 Ensure supervision is appropriate to changing priorities and situations and takes into account the different needs of individuals and the requirements of the task.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Develop and maintain a cooperative work group

1.1 Encourage staff to make constructive contributions to team decisions and planning.

1.2 Acknowledge contributions to work group operations and respond positively to feedback and suggestions from team members.

1.3 Ensure staff members contribute actively to the implementation of new work practices.

1.4 Address conflict between staff members.

2. Communicate objectives and required standards

2.1 Ensure staff members are aware of relevant information affecting the work group.

2.2 Inform staff of required objectives and standards and encourage staff commitment to objectives and standards to promote continuous improvement.

2.3 Model and promote principles and practices of safe, fair and participative work practices to staff.

2.4 Provide regular constructive feedback on all aspects of work performance to individuals and team to promote continuous improvement.

2.5 Assess performance and address requirements in a fair and timely manner.

3. Support development activities

3.1 Identify specific training needs of individuals and provide training and development opportunities.

3.2 Develop and implement agreed action plans to meet individual and group training and development needs.

3.3 Encourage and support staff in applying skills and knowledge in the workplace.

3.4 Encourage and support staff to attend training courses and to take up other development opportunities.

4. Provide leadership to the work group

4.1 Check and confirm the link between the function of the group and the goals of the organisation.

4.2 Use participative decision making to develop, implement and review work of the group and to allocate responsibilities where appropriate.

4.3 Give opportunities and encouragement to others to develop new and innovative work practices and strategies.

4.4 Identify and resolve conflict with minimum disruption to work group function.

4.5 Provide staff with the support and supervision necessary to perform work safely and without risk to health.

4.6 Allocate tasks within the competence of staff and support staff with appropriate authority, autonomy and training.

4.7 Ensure supervision is appropriate to changing priorities and situations and takes into account the different needs of individuals and the requirements of the task.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

using effective communication techniques related to mediation, mentoring, collaboration and cooperation

reporting on the achievement of work outcomes

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation's policies and procedures related to coordinating a work team

strategies for performance development in the workplace

principles of effective team operation

principles of conflict resolution