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Evidence Guide: CSCORG015 - Represent and promote the organisation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCORG015 - Represent and promote the organisation

What evidence can you provide to prove your understanding of each of the following citeria?

Promote the organisation

  1. Use a range of strategies to promote a positive image of the organisation at every available opportunity.
  2. Communicate issues, policies and practices effectively to a range of audiences in writing and orally.
  3. Develop and distribute authoritative and specialist advice within the area of responsibility.
Use a range of strategies to promote a positive image of the organisation at every available opportunity.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Communicate issues, policies and practices effectively to a range of audiences in writing and orally.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop and distribute authoritative and specialist advice within the area of responsibility.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Influence others

  1. Design interpersonal communication to meet the needs of the audience and the objectives of the presentation.
  2. Convey points of view and information that contribute to consensus in a positive manner.
Design interpersonal communication to meet the needs of the audience and the objectives of the presentation.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Convey points of view and information that contribute to consensus in a positive manner.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Liaise and negotiate to achieve outcomes

  1. Negotiate effectively to achieve the determined objectives of the communication.
  2. Use conflict-resolution techniques effectively to ensure positive outcomes for participants.
  3. Identify and involve appropriate key people in achieving outcomes.
Negotiate effectively to achieve the determined objectives of the communication.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use conflict-resolution techniques effectively to ensure positive outcomes for participants.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and involve appropriate key people in achieving outcomes.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Build and maintain networks

  1. Develop and maintain networks and work relationships to provide identifiable benefits to organisation, clients and self.
  2. Identify and maintain contact with formal and informal networks to assist in achieving determined outcomes.
  3. Apply appropriate time and effort in establishing and maintaining networks to ensure their effectiveness in meeting determined outcomes.
Develop and maintain networks and work relationships to provide identifiable benefits to organisation, clients and self.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and maintain contact with formal and informal networks to assist in achieving determined outcomes.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Apply appropriate time and effort in establishing and maintaining networks to ensure their effectiveness in meeting determined outcomes.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Promote the organisation

  1. Use a range of strategies to promote a positive image of the organisation at every available opportunity.
  2. Communicate issues, policies and practices effectively to a range of audiences in writing and orally.
  3. Develop and distribute authoritative and specialist advice within the area of responsibility.
Use a range of strategies to promote a positive image of the organisation at every available opportunity.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Communicate issues, policies and practices effectively to a range of audiences in writing and orally.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop and distribute authoritative and specialist advice within the area of responsibility.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Influence others

  1. Design interpersonal communication to meet the needs of the audience and the objectives of the presentation.
  2. Convey points of view and information that contribute to consensus in a positive manner.
Design interpersonal communication to meet the needs of the audience and the objectives of the presentation.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Convey points of view and information that contribute to consensus in a positive manner.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Liaise and negotiate to achieve outcomes

  1. Negotiate effectively to achieve the determined objectives of the communication.
  2. Use conflict-resolution techniques effectively to ensure positive outcomes for participants.
  3. Identify and involve appropriate key people in achieving outcomes.
Negotiate effectively to achieve the determined objectives of the communication.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use conflict-resolution techniques effectively to ensure positive outcomes for participants.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and involve appropriate key people in achieving outcomes.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Build and maintain networks

  1. Develop and maintain networks and work relationships to provide identifiable benefits to organisation, clients and self.
  2. Identify and maintain contact with formal and informal networks to assist in achieving determined outcomes.
  3. Apply appropriate time and effort in establishing and maintaining networks to ensure their effectiveness in meeting determined outcomes.
Develop and maintain networks and work relationships to provide identifiable benefits to organisation, clients and self.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and maintain contact with formal and informal networks to assist in achieving determined outcomes.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Apply appropriate time and effort in establishing and maintaining networks to ensure their effectiveness in meeting determined outcomes.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Promote the organisation

1.1 Use a range of strategies to promote a positive image of the organisation at every available opportunity.

1.2 Communicate issues, policies and practices effectively to a range of audiences in writing and orally.

1.3 Develop and distribute authoritative and specialist advice within the area of responsibility.

2. Influence others

2.1 Design interpersonal communication to meet the needs of the audience and the objectives of the presentation.

2.2 Convey points of view and information that contribute to consensus in a positive manner.

3. Liaise and negotiate to achieve outcomes

3.1 Negotiate effectively to achieve the determined objectives of the communication.

3.2 Use conflict-resolution techniques effectively to ensure positive outcomes for participants.

3.3 Identify and involve appropriate key people in achieving outcomes.

4. Build and maintain networks

4.1 Develop and maintain networks and work relationships to provide identifiable benefits to organisation, clients and self.

4.2 Identify and maintain contact with formal and informal networks to assist in achieving determined outcomes.

4.3 Apply appropriate time and effort in establishing and maintaining networks to ensure their effectiveness in meeting determined outcomes.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Promote the organisation

1.1 Use a range of strategies to promote a positive image of the organisation at every available opportunity.

1.2 Communicate issues, policies and practices effectively to a range of audiences in writing and orally.

1.3 Develop and distribute authoritative and specialist advice within the area of responsibility.

2. Influence others

2.1 Design interpersonal communication to meet the needs of the audience and the objectives of the presentation.

2.2 Convey points of view and information that contribute to consensus in a positive manner.

3. Liaise and negotiate to achieve outcomes

3.1 Negotiate effectively to achieve the determined objectives of the communication.

3.2 Use conflict-resolution techniques effectively to ensure positive outcomes for participants.

3.3 Identify and involve appropriate key people in achieving outcomes.

4. Build and maintain networks

4.1 Develop and maintain networks and work relationships to provide identifiable benefits to organisation, clients and self.

4.2 Identify and maintain contact with formal and informal networks to assist in achieving determined outcomes.

4.3 Apply appropriate time and effort in establishing and maintaining networks to ensure their effectiveness in meeting determined outcomes.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

using effective communication techniques especially related to public presentations, giving and receiving feedback, designing promotional material, maintaining effective relationships and managing conflict

using problem solving and negotiation to manage contingencies and achieve mutually acceptable outcomes

responding to diversity, including gender and disability

preparing general information and papers according to target audiences

proofreading and editing to ensure clarity of meaning, conformity to organisational requirements, and accuracy and consistency of information

applying procedures relating to occupational health and safety in the context of internal and external networking

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation's policies and procedures relating to the protocols and guidelines for representing and promoting the organisation

communication techniques

written communication techniques

techniques for building relationships of trust, including with people from different cultures

techniques for preparing and presenting information to promote the organisation

public and political context of the organisation and its services

key people inside and outside the organisation who have an impact on its culture, services, resources and policies