NTISthis.com

Evidence Guide: CSCORG018 - Manage a work unit

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCORG018 - Manage a work unit

What evidence can you provide to prove your understanding of each of the following citeria?

Plan and monitor the services of a work unit

  1. Ensure that work unit guidelines, procedures and practices are developed, monitored and reviewed through active consultation and participation with all key people.
  2. Promote the contribution of the work unit and its outcomes in the organisation and correctional community.
  3. Design and monitor internal information and reporting systems for efficiency, effective communication and accountability.
  4. Maintain regular team meetings designed to encourage routine participation in planning and services review.
  5. Maintain liaison with other relevant key people in the community and related agencies.
Ensure that work unit guidelines, procedures and practices are developed, monitored and reviewed through active consultation and participation with all key people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote the contribution of the work unit and its outcomes in the organisation and correctional community.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design and monitor internal information and reporting systems for efficiency, effective communication and accountability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain regular team meetings designed to encourage routine participation in planning and services review.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain liaison with other relevant key people in the community and related agencies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage unit resources

  1. Determine required resources to enable achievement of work unit objectives.
  2. Facilitate cooperation in the work unit through balanced and fair work allocation and recognition of all contributions.
  3. Ensure that physical resources are maintained to agreed health and safety standards.
  4. Monitor financial expenditure to ensure that budgets and delegations are kept within agreed limits and allocations.
  5. Ensure that financial reporting systems are consistent with organisational and contract requirements.
Determine required resources to enable achievement of work unit objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate cooperation in the work unit through balanced and fair work allocation and recognition of all contributions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that physical resources are maintained to agreed health and safety standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor financial expenditure to ensure that budgets and delegations are kept within agreed limits and allocations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that financial reporting systems are consistent with organisational and contract requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supervise and support staff

  1. Identify and monitor staff functions, duties and responsibilities required for the effective and productive operation of the unit.
  2. Recruit and select staff according to identified criteria and procedures.
  3. Identify any skills shortages and staff development needs and provide appropriate training.
  4. Identify and counsel inappropriate behaviour to promote a positive attitude towards industry standards and performance improvement.
  5. Promote achievements and support and reinforce productive and effective behaviour with team members.
  6. Ensure that staff performance appraisal and counselling are provided according to policies and work contracts.
  7. Identify issues and concerns affecting work performance of staff and provide counselling and support to resolve problems.
Identify and monitor staff functions, duties and responsibilities required for the effective and productive operation of the unit.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recruit and select staff according to identified criteria and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify any skills shortages and staff development needs and provide appropriate training.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and counsel inappropriate behaviour to promote a positive attitude towards industry standards and performance improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote achievements and support and reinforce productive and effective behaviour with team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that staff performance appraisal and counselling are provided according to policies and work contracts.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify issues and concerns affecting work performance of staff and provide counselling and support to resolve problems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make effective decisions

  1. Apply team-building strategies to achieve strengthened individual and team commitment to organisational vision and work unit goals.
  2. Use a range of consultation methods to involve staff, management and other related services in the decisions affecting the work unit.
  3. Promote the use of problem-solving strategies and techniques to produce creative and innovative thinking.
  4. Evaluate decisions and actions for their effectiveness and positive outcomes and make adjustments to plans.
  5. Ensure that decisions and actions are documented, reported and recorded according to agreed procedures.
Apply team-building strategies to achieve strengthened individual and team commitment to organisational vision and work unit goals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use a range of consultation methods to involve staff, management and other related services in the decisions affecting the work unit.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote the use of problem-solving strategies and techniques to produce creative and innovative thinking.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate decisions and actions for their effectiveness and positive outcomes and make adjustments to plans.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that decisions and actions are documented, reported and recorded according to agreed procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan and monitor the services of a work unit

  1. Ensure that work unit guidelines, procedures and practices are developed, monitored and reviewed through active consultation and participation with all key people.
  2. Promote the contribution of the work unit and its outcomes in the organisation and correctional community.
  3. Design and monitor internal information and reporting systems for efficiency, effective communication and accountability.
  4. Maintain regular team meetings designed to encourage routine participation in planning and services review.
  5. Maintain liaison with other relevant key people in the community and related agencies.
Ensure that work unit guidelines, procedures and practices are developed, monitored and reviewed through active consultation and participation with all key people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote the contribution of the work unit and its outcomes in the organisation and correctional community.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design and monitor internal information and reporting systems for efficiency, effective communication and accountability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain regular team meetings designed to encourage routine participation in planning and services review.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain liaison with other relevant key people in the community and related agencies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage unit resources

  1. Determine required resources to enable achievement of work unit objectives.
  2. Facilitate cooperation in the work unit through balanced and fair work allocation and recognition of all contributions.
  3. Ensure that physical resources are maintained to agreed health and safety standards.
  4. Monitor financial expenditure to ensure that budgets and delegations are kept within agreed limits and allocations.
  5. Ensure that financial reporting systems are consistent with organisational and contract requirements.
Determine required resources to enable achievement of work unit objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate cooperation in the work unit through balanced and fair work allocation and recognition of all contributions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that physical resources are maintained to agreed health and safety standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor financial expenditure to ensure that budgets and delegations are kept within agreed limits and allocations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that financial reporting systems are consistent with organisational and contract requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supervise and support staff

  1. Identify and monitor staff functions, duties and responsibilities required for the effective and productive operation of the unit.
  2. Recruit and select staff according to identified criteria and procedures.
  3. Identify any skills shortages and staff development needs and provide appropriate training.
  4. Identify and counsel inappropriate behaviour to promote a positive attitude towards industry standards and performance improvement.
  5. Promote achievements and support and reinforce productive and effective behaviour with team members.
  6. Ensure that staff performance appraisal and counselling are provided according to policies and work contracts.
  7. Identify issues and concerns affecting work performance of staff and provide counselling and support to resolve problems.
Identify and monitor staff functions, duties and responsibilities required for the effective and productive operation of the unit.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recruit and select staff according to identified criteria and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify any skills shortages and staff development needs and provide appropriate training.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and counsel inappropriate behaviour to promote a positive attitude towards industry standards and performance improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote achievements and support and reinforce productive and effective behaviour with team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that staff performance appraisal and counselling are provided according to policies and work contracts.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify issues and concerns affecting work performance of staff and provide counselling and support to resolve problems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make effective decisions

  1. Apply team-building strategies to achieve strengthened individual and team commitment to organisational vision and work unit goals.
  2. Use a range of consultation methods to involve staff, management and other related services in the decisions affecting the work unit.
  3. Promote the use of problem-solving strategies and techniques to produce creative and innovative thinking.
  4. Evaluate decisions and actions for their effectiveness and positive outcomes and make adjustments to plans.
  5. Ensure that decisions and actions are documented, reported and recorded according to agreed procedures.
Apply team-building strategies to achieve strengthened individual and team commitment to organisational vision and work unit goals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use a range of consultation methods to involve staff, management and other related services in the decisions affecting the work unit.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote the use of problem-solving strategies and techniques to produce creative and innovative thinking.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate decisions and actions for their effectiveness and positive outcomes and make adjustments to plans.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that decisions and actions are documented, reported and recorded according to agreed procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Plan and monitor the services of a work unit

1.1 Ensure that work unit guidelines, procedures and practices are developed, monitored and reviewed through active consultation and participation with all key people.

1.2 Promote the contribution of the work unit and its outcomes in the organisation and correctional community.

1.3 Design and monitor internal information and reporting systems for efficiency, effective communication and accountability.

1.4 Maintain regular team meetings designed to encourage routine participation in planning and services review.

1.5 Maintain liaison with other relevant key people in the community and related agencies.

2. Manage unit resources

2.1 Determine required resources to enable achievement of work unit objectives.

2.2 Facilitate cooperation in the work unit through balanced and fair work allocation and recognition of all contributions.

2.3 Ensure that physical resources are maintained to agreed health and safety standards.

2.4 Monitor financial expenditure to ensure that budgets and delegations are kept within agreed limits and allocations.

2.5 Ensure that financial reporting systems are consistent with organisational and contract requirements.

3. Supervise and support staff

3.1 Identify and monitor staff functions, duties and responsibilities required for the effective and productive operation of the unit.

3.2 Recruit and select staff according to identified criteria and procedures.

3.3 Identify any skills shortages and staff development needs and provide appropriate training.

3.4 Identify and counsel inappropriate behaviour to promote a positive attitude towards industry standards and performance improvement.

3.5 Promote achievements and support and reinforce productive and effective behaviour with team members.

3.6 Ensure that staff performance appraisal and counselling are provided according to policies and work contracts.

3.7 Identify issues and concerns affecting work performance of staff and provide counselling and support to resolve problems.

4. Make effective decisions

4.1 Apply team-building strategies to achieve strengthened individual and team commitment to organisational vision and work unit goals.

4.2 Use a range of consultation methods to involve staff, management and other related services in the decisions affecting the work unit.

4.3 Promote the use of problem-solving strategies and techniques to produce creative and innovative thinking.

4.4 Evaluate decisions and actions for their effectiveness and positive outcomes and make adjustments to plans.

4.5 Ensure that decisions and actions are documented, reported and recorded according to agreed procedures.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Plan and monitor the services of a work unit

1.1 Ensure that work unit guidelines, procedures and practices are developed, monitored and reviewed through active consultation and participation with all key people.

1.2 Promote the contribution of the work unit and its outcomes in the organisation and correctional community.

1.3 Design and monitor internal information and reporting systems for efficiency, effective communication and accountability.

1.4 Maintain regular team meetings designed to encourage routine participation in planning and services review.

1.5 Maintain liaison with other relevant key people in the community and related agencies.

2. Manage unit resources

2.1 Determine required resources to enable achievement of work unit objectives.

2.2 Facilitate cooperation in the work unit through balanced and fair work allocation and recognition of all contributions.

2.3 Ensure that physical resources are maintained to agreed health and safety standards.

2.4 Monitor financial expenditure to ensure that budgets and delegations are kept within agreed limits and allocations.

2.5 Ensure that financial reporting systems are consistent with organisational and contract requirements.

3. Supervise and support staff

3.1 Identify and monitor staff functions, duties and responsibilities required for the effective and productive operation of the unit.

3.2 Recruit and select staff according to identified criteria and procedures.

3.3 Identify any skills shortages and staff development needs and provide appropriate training.

3.4 Identify and counsel inappropriate behaviour to promote a positive attitude towards industry standards and performance improvement.

3.5 Promote achievements and support and reinforce productive and effective behaviour with team members.

3.6 Ensure that staff performance appraisal and counselling are provided according to policies and work contracts.

3.7 Identify issues and concerns affecting work performance of staff and provide counselling and support to resolve problems.

4. Make effective decisions

4.1 Apply team-building strategies to achieve strengthened individual and team commitment to organisational vision and work unit goals.

4.2 Use a range of consultation methods to involve staff, management and other related services in the decisions affecting the work unit.

4.3 Promote the use of problem-solving strategies and techniques to produce creative and innovative thinking.

4.4 Evaluate decisions and actions for their effectiveness and positive outcomes and make adjustments to plans.

4.5 Ensure that decisions and actions are documented, reported and recorded according to agreed procedures.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

accessing and using legislation and guidelines relating to managing the work unit, including physical, human and financial resources

interpreting and explaining organisational policies, procedures and strategic plans and assisting others to apply them in the workplace

planning and developing work unit objectives and effectiveness measures

using team building strategies

undertaking grievance counselling and resolving conflict in work teams

delegating work to others

recruiting and selecting staff using approved methodologies and strategies

identifying training needs and skills shortages

undertaking effective liaison, negotiation and consultation with stakeholders

interpreting budgets and applying financial management strategies

preparing written advice and reports requiring analysis and accurate expression

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations, policies and procedures relating to protocols and guidelines in relation to managing a work unit

environmental or sustainability legislation, regulations and codes of practice applicable to industry

financial management and budgetary processes in the organisation

consultative mechanisms and protocols of the organisation

political and industrial relations context of the industry

group dynamics

conflict resolution techniques

meeting formats and facilitation or chairing requirements

recruitment and staff selection methodologies

team-building strategies

strategic plans and work unit and business plans

equal employment opportunities, equity and diversity principles