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Evidence Guide: CSCORG020 - Manage projects in justice and offender services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCORG020 - Manage projects in justice and offender services

What evidence can you provide to prove your understanding of each of the following citeria?

Supervise project team

  1. Develop project plan.
  2. Select project management tools and allocate tasks to project team in ways that make best use of team resources.
  3. Motivate team members to fulfil the tasks allocated to them with commitment and enthusiasm.
  4. Refine the project plan in consultation with team members and provide up-to-date information appropriate to their project role and responsibilities.
  5. Maintain team leadership by providing opportunities for team members and key people to contribute to the development of the project.
  6. Identify strategies for dealing with problems experienced by team members.
  7. Provide support to team members to allow them to achieve their objectives throughout the timeframe of the project.
Develop project plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select project management tools and allocate tasks to project team in ways that make best use of team resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Motivate team members to fulfil the tasks allocated to them with commitment and enthusiasm.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refine the project plan in consultation with team members and provide up-to-date information appropriate to their project role and responsibilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain team leadership by providing opportunities for team members and key people to contribute to the development of the project.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify strategies for dealing with problems experienced by team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide support to team members to allow them to achieve their objectives throughout the timeframe of the project.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor progress of the project

  1. Monitor and evaluate the progress of the project against the schedule of activities and milestones identified in the project plan.
  2. Identify emerging risks and obstacles and their causes and take appropriate action.
  3. Ensure all stages of work have clear authorisation to ensure that activities begin, progress and finish according to plans.
  4. Control project activities and resources in line with project plan and consistent with the project’s scope and definition.
  5. Record changes to activities, resources and plans and provide them to the necessary people.
  6. Involve the project sponsor in any review of the project scope and definition, or significant changes to the project plan.
Monitor and evaluate the progress of the project against the schedule of activities and milestones identified in the project plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify emerging risks and obstacles and their causes and take appropriate action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure all stages of work have clear authorisation to ensure that activities begin, progress and finish according to plans.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Control project activities and resources in line with project plan and consistent with the project’s scope and definition.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record changes to activities, resources and plans and provide them to the necessary people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Involve the project sponsor in any review of the project scope and definition, or significant changes to the project plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain project quality

  1. Consult team members and key people for their measures of the quality of the work of the project and solutions to identified problems.
  2. Use quality improvement methods to enhance the work of the project and introduce change in a way that minimises disruption and team harmony.
  3. Identify problems promptly and analyse issues for potential causes and solutions.
  4. Implement agreed improvements in a way that makes efficient and effective use of the resources available and maintains the support of team members and key people.
Consult team members and key people for their measures of the quality of the work of the project and solutions to identified problems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use quality improvement methods to enhance the work of the project and introduce change in a way that minimises disruption and team harmony.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify problems promptly and analyse issues for potential causes and solutions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement agreed improvements in a way that makes efficient and effective use of the resources available and maintains the support of team members and key people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain communication with key people

  1. Provide key people with timely and relevant information that is consistent with the project plan and helpful to the project achieving its goals.
  2. Distribute information effectively ensuring the information meets the needs of key people while maintaining agreements on confidentiality.
  3. Present information in styles and formats most appropriate to the needs and interests of key people.
  4. Seek information from key people and from sources with an interest in the project and assess it for its implications.
Provide key people with timely and relevant information that is consistent with the project plan and helpful to the project achieving its goals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Distribute information effectively ensuring the information meets the needs of key people while maintaining agreements on confidentiality.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present information in styles and formats most appropriate to the needs and interests of key people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek information from key people and from sources with an interest in the project and assess it for its implications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supervise project team

  1. Develop project plan.
  2. Select project management tools and allocate tasks to project team in ways that make best use of team resources.
  3. Motivate team members to fulfil the tasks allocated to them with commitment and enthusiasm.
  4. Refine the project plan in consultation with team members and provide up-to-date information appropriate to their project role and responsibilities.
  5. Maintain team leadership by providing opportunities for team members and key people to contribute to the development of the project.
  6. Identify strategies for dealing with problems experienced by team members.
  7. Provide support to team members to allow them to achieve their objectives throughout the timeframe of the project.
Develop project plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select project management tools and allocate tasks to project team in ways that make best use of team resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Motivate team members to fulfil the tasks allocated to them with commitment and enthusiasm.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refine the project plan in consultation with team members and provide up-to-date information appropriate to their project role and responsibilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain team leadership by providing opportunities for team members and key people to contribute to the development of the project.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify strategies for dealing with problems experienced by team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide support to team members to allow them to achieve their objectives throughout the timeframe of the project.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor progress of the project

  1. Monitor and evaluate the progress of the project against the schedule of activities and milestones identified in the project plan.
  2. Identify emerging risks and obstacles and their causes and take appropriate action.
  3. Ensure all stages of work have clear authorisation to ensure that activities begin, progress and finish according to plans.
  4. Control project activities and resources in line with project plan and consistent with the project’s scope and definition.
  5. Record changes to activities, resources and plans and provide them to the necessary people.
  6. Involve the project sponsor in any review of the project scope and definition, or significant changes to the project plan.
Monitor and evaluate the progress of the project against the schedule of activities and milestones identified in the project plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify emerging risks and obstacles and their causes and take appropriate action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure all stages of work have clear authorisation to ensure that activities begin, progress and finish according to plans.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Control project activities and resources in line with project plan and consistent with the project’s scope and definition.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record changes to activities, resources and plans and provide them to the necessary people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Involve the project sponsor in any review of the project scope and definition, or significant changes to the project plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain project quality

  1. Consult team members and key people for their measures of the quality of the work of the project and solutions to identified problems.
  2. Use quality improvement methods to enhance the work of the project and introduce change in a way that minimises disruption and team harmony.
  3. Identify problems promptly and analyse issues for potential causes and solutions.
  4. Implement agreed improvements in a way that makes efficient and effective use of the resources available and maintains the support of team members and key people.
Consult team members and key people for their measures of the quality of the work of the project and solutions to identified problems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use quality improvement methods to enhance the work of the project and introduce change in a way that minimises disruption and team harmony.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify problems promptly and analyse issues for potential causes and solutions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement agreed improvements in a way that makes efficient and effective use of the resources available and maintains the support of team members and key people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain communication with key people

  1. Provide key people with timely and relevant information that is consistent with the project plan and helpful to the project achieving its goals.
  2. Distribute information effectively ensuring the information meets the needs of key people while maintaining agreements on confidentiality.
  3. Present information in styles and formats most appropriate to the needs and interests of key people.
  4. Seek information from key people and from sources with an interest in the project and assess it for its implications.
Provide key people with timely and relevant information that is consistent with the project plan and helpful to the project achieving its goals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Distribute information effectively ensuring the information meets the needs of key people while maintaining agreements on confidentiality.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present information in styles and formats most appropriate to the needs and interests of key people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek information from key people and from sources with an interest in the project and assess it for its implications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Supervise project team

1.1 Develop project plan.

1.2 Select project management tools and allocate tasks to project team in ways that make best use of team resources.

1.3 Motivate team members to fulfil the tasks allocated to them with commitment and enthusiasm.

1.4 Refine the project plan in consultation with team members and provide up-to-date information appropriate to their project role and responsibilities.

1.5 Maintain team leadership by providing opportunities for team members and key people to contribute to the development of the project.

1.6 Identify strategies for dealing with problems experienced by team members.

1.7 Provide support to team members to allow them to achieve their objectives throughout the timeframe of the project.

2. Monitor progress of the project

2.1 Monitor and evaluate the progress of the project against the schedule of activities and milestones identified in the project plan.

2.2 Identify emerging risks and obstacles and their causes and take appropriate action.

2.3 Ensure all stages of work have clear authorisation to ensure that activities begin, progress and finish according to plans.

2.4 Control project activities and resources in line with project plan and consistent with the project’s scope and definition.

2.5 Record changes to activities, resources and plans and provide them to the necessary people.

2.6 Involve the project sponsor in any review of the project scope and definition, or significant changes to the project plan.

3. Maintain project quality

3.1 Consult team members and key people for their measures of the quality of the work of the project and solutions to identified problems.

3.2 Use quality improvement methods to enhance the work of the project and introduce change in a way that minimises disruption and team harmony.

3.3 Identify problems promptly and analyse issues for potential causes and solutions.

3.4 Implement agreed improvements in a way that makes efficient and effective use of the resources available and maintains the support of team members and key people.

4. Maintain communication with key people

4.1 Provide key people with timely and relevant information that is consistent with the project plan and helpful to the project achieving its goals.

4.2 Distribute information effectively ensuring the information meets the needs of key people while maintaining agreements on confidentiality.

4.3 Present information in styles and formats most appropriate to the needs and interests of key people.

4.4 Seek information from key people and from sources with an interest in the project and assess it for its implications.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Supervise project team

1.1 Develop project plan.

1.2 Select project management tools and allocate tasks to project team in ways that make best use of team resources.

1.3 Motivate team members to fulfil the tasks allocated to them with commitment and enthusiasm.

1.4 Refine the project plan in consultation with team members and provide up-to-date information appropriate to their project role and responsibilities.

1.5 Maintain team leadership by providing opportunities for team members and key people to contribute to the development of the project.

1.6 Identify strategies for dealing with problems experienced by team members.

1.7 Provide support to team members to allow them to achieve their objectives throughout the timeframe of the project.

2. Monitor progress of the project

2.1 Monitor and evaluate the progress of the project against the schedule of activities and milestones identified in the project plan.

2.2 Identify emerging risks and obstacles and their causes and take appropriate action.

2.3 Ensure all stages of work have clear authorisation to ensure that activities begin, progress and finish according to plans.

2.4 Control project activities and resources in line with project plan and consistent with the project’s scope and definition.

2.5 Record changes to activities, resources and plans and provide them to the necessary people.

2.6 Involve the project sponsor in any review of the project scope and definition, or significant changes to the project plan.

3. Maintain project quality

3.1 Consult team members and key people for their measures of the quality of the work of the project and solutions to identified problems.

3.2 Use quality improvement methods to enhance the work of the project and introduce change in a way that minimises disruption and team harmony.

3.3 Identify problems promptly and analyse issues for potential causes and solutions.

3.4 Implement agreed improvements in a way that makes efficient and effective use of the resources available and maintains the support of team members and key people.

4. Maintain communication with key people

4.1 Provide key people with timely and relevant information that is consistent with the project plan and helpful to the project achieving its goals.

4.2 Distribute information effectively ensuring the information meets the needs of key people while maintaining agreements on confidentiality.

4.3 Present information in styles and formats most appropriate to the needs and interests of key people.

4.4 Seek information from key people and from sources with an interest in the project and assess it for its implications.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

accessing and using legislation and guidelines that may impact on the project and management of the project

using project planning techniques related to projects that may be reasonably complex in terms of scope, degree of risk, and political, cultural and social factors

detailing requirements, writing recommendations and preparing plans requiring precision of expression

negotiating timelines, roles and responsibilities with stakeholders and project team members

scheduling project activities

communicating with key people using a range of communication styles to suit different audiences and purposes

using project management tools suited to reasonably complex projects

using communication strategies involving exchanges of often complex oral information

applying risk-management techniques in project management

maintaining the commitment, motivation and support of team members

using team-building strategies

responding to diversity in the workplace

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation's policies and procedures that may impact the project

legal and statutory obligations associated with project management in the context of the organisation and its services

role and relationship of projects and their management within the strategic objectives and purposes of the organisation and the wider justice system

current project management and quality assurance methods

organisation’s recent experience with project management and constraints arising

methods of analysing and costing resource capacity and use

methods of control and accountability of processes and resources

principles of team leadership and team development

objectives and methods for effective negotiation

recording and reporting requirements

opportunities for training, professional skills development and learning activities

conflict resolution techniques

justice system structures and political influences

equal employment opportunities, equity and diversity principles