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Evidence Guide: CSCORG023 - Provide leadership in justice services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCORG023 - Provide leadership in justice services

What evidence can you provide to prove your understanding of each of the following citeria?

Promote the role and contribution of justice services in the community

  1. Consult colleagues in the justice system about mutual interests to promote open, frank and confidential discussion and a positive image of the purpose and contributions of the organisation.
  2. Inform colleagues about service plans and activities, emerging threats and opportunities in which they have an interest.
  3. Ensure that roles, relationships and protocols of communication and mutual support are clear, realistic and productive.
  4. Ensure that networks and work relationships are developed and maintained to provide identifiable benefits to organisations, clients and services.
  5. Promote a positive and energetic image of justice services at every available opportunity, using a range of media and forums.
  6. Present contemporary issues concerning justice services to key people and communities in a confident and comprehensive way, ensuring open and informed debate and decision making.
  7. Provide authoritative and specialist advice within the area of responsibility to a wide range of interests.
Consult colleagues in the justice system about mutual interests to promote open, frank and confidential discussion and a positive image of the purpose and contributions of the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform colleagues about service plans and activities, emerging threats and opportunities in which they have an interest.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that roles, relationships and protocols of communication and mutual support are clear, realistic and productive.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that networks and work relationships are developed and maintained to provide identifiable benefits to organisations, clients and services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote a positive and energetic image of justice services at every available opportunity, using a range of media and forums.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present contemporary issues concerning justice services to key people and communities in a confident and comprehensive way, ensuring open and informed debate and decision making.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide authoritative and specialist advice within the area of responsibility to a wide range of interests.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and develop the quality of justice services

  1. Research standards and benchmarks for justice and promote them using flexible consultation strategies with all key interest groups in the justice system.
  2. Use a wide range of opportunities to raise awareness and commitment to the value of justice services amongst service providers, staff and the community.
  3. Analyse information on the performance of services from a wide range of sources and check for community reactions and quality performance.
  4. Analyse political, legal and structural issues that have an impact on the justice system for their effect on future needs and provisions.
  5. Consult decision makers and provide them with information about the provision of justice services and the issues related to them.
  6. Check that information about the justice services is upto-date, reliable, accurate and consistent with the needs of the audience.
  7. Encourage key people to contribute constructively and openly to debates about justice services in a way that promotes creative and forward-looking progress.
Research standards and benchmarks for justice and promote them using flexible consultation strategies with all key interest groups in the justice system.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use a wide range of opportunities to raise awareness and commitment to the value of justice services amongst service providers, staff and the community.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse information on the performance of services from a wide range of sources and check for community reactions and quality performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse political, legal and structural issues that have an impact on the justice system for their effect on future needs and provisions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult decision makers and provide them with information about the provision of justice services and the issues related to them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that information about the justice services is upto-date, reliable, accurate and consistent with the needs of the audience.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage key people to contribute constructively and openly to debates about justice services in a way that promotes creative and forward-looking progress.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Represent the interests of the justice system in national and/or international forums

  1. Prepare reports on activities, progress, results and achievements that are timely, accurate and in line with professional agreements and protocols.
  2. Prepare reports that contain clear and accurate information about emerging threats and opportunities with the degree of urgency appropriate to the situation.
  3. Negotiate objectives and proposals for action that are clear and realistic.
  4. Present proposals for action at appropriate times to those who need to use them in decision-making processes.
  5. Address disagreements with the intention of making constructive efforts to resolve them and maintain good working relationships.
  6. Conduct consultations with relevant people in a respectful way that values differences as well as agreement.
  7. Provide clear and relevant guidance on values, ethics and standards of practice and give support to the promotion and maintenance of these values.
  8. Where problems and conflicts arise that cannot be addressed routinely, provide adequate resources to resolve the situation promptly.
Prepare reports on activities, progress, results and achievements that are timely, accurate and in line with professional agreements and protocols.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare reports that contain clear and accurate information about emerging threats and opportunities with the degree of urgency appropriate to the situation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate objectives and proposals for action that are clear and realistic.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present proposals for action at appropriate times to those who need to use them in decision-making processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address disagreements with the intention of making constructive efforts to resolve them and maintain good working relationships.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct consultations with relevant people in a respectful way that values differences as well as agreement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear and relevant guidance on values, ethics and standards of practice and give support to the promotion and maintenance of these values.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where problems and conflicts arise that cannot be addressed routinely, provide adequate resources to resolve the situation promptly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Represent the interests of the justice system in national and/or international forums

  1. Prepare reports on activities, progress, results and achievements that are timely, accurate and in line with professional agreements and protocols.
  2. Prepare reports that contain clear and accurate information about emerging threats and opportunities with the degree of urgency appropriate to the situation.
  3. Negotiate objectives and proposals for action that are clear and realistic.
  4. Present proposals for action at appropriate times to those who need to use them in decision-making processes.
  5. Address disagreements with the intention of making constructive efforts to resolve them and maintain good working relationships.
  6. Conduct consultations with relevant people in a respectful way that values differences as well as agreement.
  7. Provide clear and relevant guidance on values, ethics and standards of practice and give support to the promotion and maintenance of these values.
  8. Where problems and conflicts arise that cannot be addressed routinely, provide adequate resources to resolve the situation promptly.
Prepare reports on activities, progress, results and achievements that are timely, accurate and in line with professional agreements and protocols.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare reports that contain clear and accurate information about emerging threats and opportunities with the degree of urgency appropriate to the situation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate objectives and proposals for action that are clear and realistic.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present proposals for action at appropriate times to those who need to use them in decision-making processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address disagreements with the intention of making constructive efforts to resolve them and maintain good working relationships.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct consultations with relevant people in a respectful way that values differences as well as agreement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear and relevant guidance on values, ethics and standards of practice and give support to the promotion and maintenance of these values.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where problems and conflicts arise that cannot be addressed routinely, provide adequate resources to resolve the situation promptly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote the role and contribution of justice services in the community

  1. Consult colleagues in the justice system, government agencies and NGOs about mutual interests to promote open, frank and confidential discussion and a positive image of the purpose and contributions of the organisation
Consult colleagues in the justice system, government agencies and NGOs about mutual interests to promote open, frank and confidential discussion and a positive image of the purpose and contributions of the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform colleagues about service plans and activities, emerging threats and opportunities in which they have an interest

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure roles, relationships and protocols of communication and mutual support are clear, realistic and productive

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure networks and work relationships are developed and maintained to provide identifiable benefits to organisations, clients and services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote a positive and energetic image of justice services at every available opportunity, using a range of media and forums

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present contemporary issues concerning justice services to key stakeholders and communities in a confident and comprehensive way, ensuring open and informed debate and decision making

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide authoritative and specialist advice within the area of responsibility to a wide range of interests

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and develop the quality of justice services

  1. Research standards and benchmarks for justice and promote them using flexible consultation strategies with all key interest groups in the justice system
Research standards and benchmarks for justice and promote them using flexible consultation strategies with all key interest groups in the justice system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use a wide range of opportunities to raise awareness and commitment to the value of justice services amongst service providers, staff and the community

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse information on the performance of services from a wide range of sources and check for community reactions and quality performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse political, legal and structural issues that have an impact on the justice system for their effect on future needs and provisions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult decision makers and provide them with information about the provision of justice services and the issues related to them

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check information about the justice service is upto-date, reliable, accurate and consistent with the needs of the audience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage key stakeholders to contribute constructively and openly to debates about justice services in a way that promotes creative and forward-looking progress

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Represent the interests of the justice system in State/Territory or Nationalforums

  1. Prepare reports on activities, progress, results and achievements that are timely, accurate and in line with professional agreements and protocols
Prepare reports on activities, progress, results and achievements that are timely, accurate and in line with professional agreements and protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare reports that contain clear and accurate information about emerging threats and opportunities with the degree of urgency appropriate to the situation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate objectives and proposals for action that are clear and realistic

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present proposals for action at appropriate times to those who need to use them in decision-making processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address disagreements with the intention of making constructive efforts to resolve them and maintain good working relationships

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct consultations with relevant people in a respectful way that values differences as well as agreement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear and relevant guidance on values, ethics and standards of practice and give support to the promotion and maintenance of these values

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where problems and conflicts arise that cannot be addressed routinely, provide adequate resources to resolve the situation promptly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Promote the role and contribution of justice services in the community

1.1 Consult colleagues in the justice system about mutual interests to promote open, frank and confidential discussion and a positive image of the purpose and contributions of the organisation.

1.2 Inform colleagues about service plans and activities, emerging threats and opportunities in which they have an interest.

1.3 Ensure that roles, relationships and protocols of communication and mutual support are clear, realistic and productive.

1.4 Ensure that networks and work relationships are developed and maintained to provide identifiable benefits to organisations, clients and services.

1.5 Promote a positive and energetic image of justice services at every available opportunity, using a range of media and forums.

1.6 Present contemporary issues concerning justice services to key people and communities in a confident and comprehensive way, ensuring open and informed debate and decision making.

1.7 Provide authoritative and specialist advice within the area of responsibility to a wide range of interests.

2. Monitor and develop the quality of justice services

2.1 Research standards and benchmarks for justice and promote them using flexible consultation strategies with all key interest groups in the justice system.

2.2 Use a wide range of opportunities to raise awareness and commitment to the value of justice services amongst service providers, staff and the community.

2.3 Analyse information on the performance of services from a wide range of sources and check for community reactions and quality performance.

2.4 Analyse political, legal and structural issues that have an impact on the justice system for their effect on future needs and provisions.

2.5 Consult decision makers and provide them with information about the provision of justice services and the issues related to them.

2.6 Check that information about the justice services is upto-date, reliable, accurate and consistent with the needs of the audience.

2.7 Encourage key people to contribute constructively and openly to debates about justice services in a way that promotes creative and forward-looking progress.

3. Represent the interests of the justice system in national and/or international forums

3.1 Prepare reports on activities, progress, results and achievements that are timely, accurate and in line with professional agreements and protocols.

3.2 Prepare reports that contain clear and accurate information about emerging threats and opportunities with the degree of urgency appropriate to the situation.

3.3 Negotiate objectives and proposals for action that are clear and realistic.

3.4 Present proposals for action at appropriate times to those who need to use them in decision-making processes.

3.5 Address disagreements with the intention of making constructive efforts to resolve them and maintain good working relationships.

3.6 Conduct consultations with relevant people in a respectful way that values differences as well as agreement.

3.7 Provide clear and relevant guidance on values, ethics and standards of practice and give support to the promotion and maintenance of these values.

3.8 Where problems and conflicts arise that cannot be addressed routinely, provide adequate resources to resolve the situation promptly.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Promote the role and contribution of justice services in the community

1.1 Consult colleagues in the justice system about mutual interests to promote open, frank and confidential discussion and a positive image of the purpose and contributions of the organisation.

1.2 Inform colleagues about service plans and activities, emerging threats and opportunities in which they have an interest.

1.3 Ensure that roles, relationships and protocols of communication and mutual support are clear, realistic and productive.

1.4 Ensure that networks and work relationships are developed and maintained to provide identifiable benefits to organisations, clients and services.

1.5 Promote a positive and energetic image of justice services at every available opportunity, using a range of media and forums.

1.6 Present contemporary issues concerning justice services to key people and communities in a confident and comprehensive way, ensuring open and informed debate and decision making.

1.7 Provide authoritative and specialist advice within the area of responsibility to a wide range of interests.

2. Monitor and develop the quality of justice services

2.1 Research standards and benchmarks for justice and promote them using flexible consultation strategies with all key interest groups in the justice system.

2.2 Use a wide range of opportunities to raise awareness and commitment to the value of justice services amongst service providers, staff and the community.

2.3 Analyse information on the performance of services from a wide range of sources and check for community reactions and quality performance.

2.4 Analyse political, legal and structural issues that have an impact on the justice system for their effect on future needs and provisions.

2.5 Consult decision makers and provide them with information about the provision of justice services and the issues related to them.

2.6 Check that information about the justice services is upto-date, reliable, accurate and consistent with the needs of the audience.

2.7 Encourage key people to contribute constructively and openly to debates about justice services in a way that promotes creative and forward-looking progress.

3. Represent the interests of the justice system in national and/or international forums

3.1 Prepare reports on activities, progress, results and achievements that are timely, accurate and in line with professional agreements and protocols.

3.2 Prepare reports that contain clear and accurate information about emerging threats and opportunities with the degree of urgency appropriate to the situation.

3.3 Negotiate objectives and proposals for action that are clear and realistic.

3.4 Present proposals for action at appropriate times to those who need to use them in decision-making processes.

3.5 Address disagreements with the intention of making constructive efforts to resolve them and maintain good working relationships.

3.6 Conduct consultations with relevant people in a respectful way that values differences as well as agreement.

3.7 Provide clear and relevant guidance on values, ethics and standards of practice and give support to the promotion and maintenance of these values.

3.8 Where problems and conflicts arise that cannot be addressed routinely, provide adequate resources to resolve the situation promptly.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

applying agreed practices and protocols for consultation and professional networks, inside and outside the organisation and in state, national and, where relevant, international forums

operating effectively in state, national and, where relevant, international forums

operating effectively in both general and specialist interests in justice services

developing and maintaining professional relationships with a comprehensive range of key people and agencies in justice services

establishing and maintaining communication in complex human service, industrial and political contexts

providing high-level specialist advice to senior decision makers

providing information based on complex analysis of service data in the context of public, legal and political accountability

providing formal presentations to industry forums

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation’s policies and procedures related to the justice system and its services

strategic plans, business plans and performance management processes for systems and services

advanced communication techniques

information management procedures

working relationships with reference to:

service, policy, management and accountability structure of the justice system

legislation relevant to the management and services of the justice system

nature of support needed by colleagues in the justice system and timing of that support

group dynamics and factors that impact on the effectiveness of working groups

techniques and strategies needed to encourage and ensure effective working relationships in both familiar and unknown forums

factors that influence the development and maintenance of trust in working relationships

strategies and techniques for tackling difficult and controversial issues with colleagues in the context of maintaining effective relationships and promoting positive images and consensus