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Evidence Guide: CSCORG024 - Plan and implement changes in justice services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCORG024 - Plan and implement changes in justice services

What evidence can you provide to prove your understanding of each of the following citeria?

Identify opportunities for improvements

  1. Monitor trends in the community and in human services and evaluate them for their implications for justice services.
  2. Ensure that information gathered through a wide range of media is relevant, reliable and balanced to allow valid analysis and judgements to be made.
  3. Consult key people with an interest in the services of the justice system and give opportunities for them to contribute to the evaluation of services and areas needing change.
  4. Confirm that improvements identified are realistic and consistent with the organisation’s strategic plans, objectives and policy and with the political and social environment of justice services.
  5. Consult key people inside and allied to the justice system, providing them with relevant, clear and accurate information about the context and proposal for change.
Monitor trends in the community and in human services and evaluate them for their implications for justice services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that information gathered through a wide range of media is relevant, reliable and balanced to allow valid analysis and judgements to be made.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult key people with an interest in the services of the justice system and give opportunities for them to contribute to the evaluation of services and areas needing change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm that improvements identified are realistic and consistent with the organisation’s strategic plans, objectives and policy and with the political and social environment of justice services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult key people inside and allied to the justice system, providing them with relevant, clear and accurate information about the context and proposal for change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the costs and benefits of change

  1. Use complete and accurate information to evaluate current and proposed justice services, outcomes and processes in order to identify relative benefits and disadvantages.
  2. Determine resource implications of options for change and assess them according to priorities and benefits.
  3. Ensure that analysis of the implications of change is consistent with the information and identified objectives relevant to services in the justice system.
  4. Include the advice of key people in the analysis.
  5. Evaluate the proposed changes, including using information drawn from past experience and likely future circumstances.
  6. Check the identified benefits and disadvantages of proposed changes and confirm these with key people likely to be effected.
Use complete and accurate information to evaluate current and proposed justice services, outcomes and processes in order to identify relative benefits and disadvantages.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine resource implications of options for change and assess them according to priorities and benefits.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that analysis of the implications of change is consistent with the information and identified objectives relevant to services in the justice system.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Include the advice of key people in the analysis.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the proposed changes, including using information drawn from past experience and likely future circumstances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check the identified benefits and disadvantages of proposed changes and confirm these with key people likely to be effected.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan the implementation of change

  1. Provide clear and accurate information on proposed change to relevant people at the appropriate time.
  2. Identify obstacles to change and design constructive strategies to overcome them.
  3. Actively promote proposed changes with key people.
  4. Back up arguments with clear and accurate evidence.
  5. Identify the people and resources involved in the implementation of change and ensure roles, responsibilities and outcomes are clearly defined.
  6. Design feedback and monitoring mechanisms to ensure implementation of change meets strategic plans and objectives.
Provide clear and accurate information on proposed change to relevant people at the appropriate time.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify obstacles to change and design constructive strategies to overcome them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Actively promote proposed changes with key people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Back up arguments with clear and accurate evidence.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the people and resources involved in the implementation of change and ensure roles, responsibilities and outcomes are clearly defined.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design feedback and monitoring mechanisms to ensure implementation of change meets strategic plans and objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote agreement on the implementation of change

  1. Present plans for the implementation of change positively and comprehensively to key people with an interest in the changes.
  2. Explain purpose, process and outcomes of change in a clear and accurate manner.
  3. Assess the understanding and responses of key people and their level of commitment.
  4. Check that compromises made during negotiations remain consistent with the purposes and objectives of change.
  5. Conduct negotiations in a manner that maintains positive and productive working relationships with those involved.
  6. Report failure to reach agreements objectively and in a manner that maintains morale, motivation and positive professional relationships.
Present plans for the implementation of change positively and comprehensively to key people with an interest in the changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain purpose, process and outcomes of change in a clear and accurate manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess the understanding and responses of key people and their level of commitment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that compromises made during negotiations remain consistent with the purposes and objectives of change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct negotiations in a manner that maintains positive and productive working relationships with those involved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report failure to reach agreements objectively and in a manner that maintains morale, motivation and positive professional relationships.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement and monitor changes

  1. Introduce implementation activities at a time, level and pace that can be accommodated by those involved.
  2. Allocate resources needed for implementation according to priorities and the stages of the plan.
  3. Monitor and evaluate the impact of change according to evaluation mechanisms, using methods that minimise disruption.
  4. Deal with problems arising from implementation promptly and effectively through the use of flexibility and reasonable modifications.
  5. Identify key people to be involved in change process and ensure their involvement is consistent with their roles, responsibilities, skills and levels of commitment.
  6. Ensure that results are consistent with objectives and expectations.
  7. Check that the changes reflect the quality standards agreed to and endorsed by the organisation.
  8. Provide feedback on the impact of change to senior staff as input to planning and policy development and reporting.
Introduce implementation activities at a time, level and pace that can be accommodated by those involved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate resources needed for implementation according to priorities and the stages of the plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and evaluate the impact of change according to evaluation mechanisms, using methods that minimise disruption.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with problems arising from implementation promptly and effectively through the use of flexibility and reasonable modifications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key people to be involved in change process and ensure their involvement is consistent with their roles, responsibilities, skills and levels of commitment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that results are consistent with objectives and expectations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that the changes reflect the quality standards agreed to and endorsed by the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide feedback on the impact of change to senior staff as input to planning and policy development and reporting.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify opportunities for improvements

  1. Monitor trends in the community and in human services and evaluate them for their implications for justice services.
  2. Ensure that information gathered through a wide range of media is relevant, reliable and balanced to allow valid analysis and judgements to be made.
  3. Consult key people with an interest in the services of the justice system and give opportunities for them to contribute to the evaluation of services and areas needing change.
  4. Confirm that improvements identified are realistic and consistent with the organisation’s strategic plans, objectives and policy and with the political and social environment of justice services.
  5. Consult key people inside and allied to the justice system, providing them with relevant, clear and accurate information about the context and proposal for change.
Monitor trends in the community and in human services and evaluate them for their implications for justice services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that information gathered through a wide range of media is relevant, reliable and balanced to allow valid analysis and judgements to be made.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult key people with an interest in the services of the justice system and give opportunities for them to contribute to the evaluation of services and areas needing change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm that improvements identified are realistic and consistent with the organisation’s strategic plans, objectives and policy and with the political and social environment of justice services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult key people inside and allied to the justice system, providing them with relevant, clear and accurate information about the context and proposal for change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the costs and benefits of change

  1. Use complete and accurate information to evaluate current and proposed justice services, outcomes and processes in order to identify relative benefits and disadvantages.
  2. Determine resource implications of options for change and assess them according to priorities and benefits.
  3. Ensure that analysis of the implications of change is consistent with the information and identified objectives relevant to services in the justice system.
  4. Include the advice of key people in the analysis.
  5. Evaluate the proposed changes, including using information drawn from past experience and likely future circumstances.
  6. Check the identified benefits and disadvantages of proposed changes and confirm these with key people likely to be effected.
Use complete and accurate information to evaluate current and proposed justice services, outcomes and processes in order to identify relative benefits and disadvantages.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine resource implications of options for change and assess them according to priorities and benefits.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that analysis of the implications of change is consistent with the information and identified objectives relevant to services in the justice system.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Include the advice of key people in the analysis.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the proposed changes, including using information drawn from past experience and likely future circumstances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check the identified benefits and disadvantages of proposed changes and confirm these with key people likely to be effected.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan the implementation of change

  1. Provide clear and accurate information on proposed change to relevant people at the appropriate time.
  2. Identify obstacles to change and design constructive strategies to overcome them.
  3. Actively promote proposed changes with key people.
  4. Back up arguments with clear and accurate evidence.
  5. Identify the people and resources involved in the implementation of change and ensure roles, responsibilities and outcomes are clearly defined.
  6. Design feedback and monitoring mechanisms to ensure implementation of change meets strategic plans and objectives.
Provide clear and accurate information on proposed change to relevant people at the appropriate time.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify obstacles to change and design constructive strategies to overcome them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Actively promote proposed changes with key people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Back up arguments with clear and accurate evidence.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the people and resources involved in the implementation of change and ensure roles, responsibilities and outcomes are clearly defined.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design feedback and monitoring mechanisms to ensure implementation of change meets strategic plans and objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote agreement on the implementation of change

  1. Present plans for the implementation of change positively and comprehensively to key people with an interest in the changes.
  2. Explain purpose, process and outcomes of change in a clear and accurate manner.
  3. Assess the understanding and responses of key people and their level of commitment.
  4. Check that compromises made during negotiations remain consistent with the purposes and objectives of change.
  5. Conduct negotiations in a manner that maintains positive and productive working relationships with those involved.
  6. Report failure to reach agreements objectively and in a manner that maintains morale, motivation and positive professional relationships.
Present plans for the implementation of change positively and comprehensively to key people with an interest in the changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain purpose, process and outcomes of change in a clear and accurate manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess the understanding and responses of key people and their level of commitment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that compromises made during negotiations remain consistent with the purposes and objectives of change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct negotiations in a manner that maintains positive and productive working relationships with those involved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report failure to reach agreements objectively and in a manner that maintains morale, motivation and positive professional relationships.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement and monitor changes

  1. Introduce implementation activities at a time, level and pace that can be accommodated by those involved.
  2. Allocate resources needed for implementation according to priorities and the stages of the plan.
  3. Monitor and evaluate the impact of change according to evaluation mechanisms, using methods that minimise disruption.
  4. Deal with problems arising from implementation promptly and effectively through the use of flexibility and reasonable modifications.
  5. Identify key people to be involved in change process and ensure their involvement is consistent with their roles, responsibilities, skills and levels of commitment.
  6. Ensure that results are consistent with objectives and expectations.
  7. Check that the changes reflect the quality standards agreed to and endorsed by the organisation.
  8. Provide feedback on the impact of change to senior staff as input to planning and policy development and reporting.
Introduce implementation activities at a time, level and pace that can be accommodated by those involved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate resources needed for implementation according to priorities and the stages of the plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and evaluate the impact of change according to evaluation mechanisms, using methods that minimise disruption.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with problems arising from implementation promptly and effectively through the use of flexibility and reasonable modifications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key people to be involved in change process and ensure their involvement is consistent with their roles, responsibilities, skills and levels of commitment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that results are consistent with objectives and expectations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that the changes reflect the quality standards agreed to and endorsed by the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide feedback on the impact of change to senior staff as input to planning and policy development and reporting.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Identify opportunities for improvements

1.1 Monitor trends in the community and in human services and evaluate them for their implications for justice services.

1.2 Ensure that information gathered through a wide range of media is relevant, reliable and balanced to allow valid analysis and judgements to be made.

1.3 Consult key people with an interest in the services of the justice system and give opportunities for them to contribute to the evaluation of services and areas needing change.

1.4 Confirm that improvements identified are realistic and consistent with the organisation’s strategic plans, objectives and policy and with the political and social environment of justice services.

1.5 Consult key people inside and allied to the justice system, providing them with relevant, clear and accurate information about the context and proposal for change.

2. Evaluate the costs and benefits of change

2.1 Use complete and accurate information to evaluate current and proposed justice services, outcomes and processes in order to identify relative benefits and disadvantages.

2.2 Determine resource implications of options for change and assess them according to priorities and benefits.

2.3 Ensure that analysis of the implications of change is consistent with the information and identified objectives relevant to services in the justice system.

2.4 Include the advice of key people in the analysis.

2.5 Evaluate the proposed changes, including using information drawn from past experience and likely future circumstances.

2.6 Check the identified benefits and disadvantages of proposed changes and confirm these with key people likely to be effected.

3. Plan the implementation of change

3.1 Provide clear and accurate information on proposed change to relevant people at the appropriate time.

3.2 Identify obstacles to change and design constructive strategies to overcome them.

3.3 Actively promote proposed changes with key people.

3.4 Back up arguments with clear and accurate evidence.

3.5 Identify the people and resources involved in the implementation of change and ensure roles, responsibilities and outcomes are clearly defined.

3.6 Design feedback and monitoring mechanisms to ensure implementation of change meets strategic plans and objectives.

4. Promote agreement on the implementation of change

4.1 Present plans for the implementation of change positively and comprehensively to key people with an interest in the changes.

4.2 Explain purpose, process and outcomes of change in a clear and accurate manner.

4.3 Assess the understanding and responses of key people and their level of commitment.

4.4 Check that compromises made during negotiations remain consistent with the purposes and objectives of change.

4.5 Conduct negotiations in a manner that maintains positive and productive working relationships with those involved.

4.6 Report failure to reach agreements objectively and in a manner that maintains morale, motivation and positive professional relationships.

5. Implement and monitor changes

5.1 Introduce implementation activities at a time, level and pace that can be accommodated by those involved.

5.2 Allocate resources needed for implementation according to priorities and the stages of the plan.

5.3 Monitor and evaluate the impact of change according to evaluation mechanisms, using methods that minimise disruption.

5.4 Deal with problems arising from implementation promptly and effectively through the use of flexibility and reasonable modifications.

5.5 Identify key people to be involved in change process and ensure their involvement is consistent with their roles, responsibilities, skills and levels of commitment.

5.6 Ensure that results are consistent with objectives and expectations.

5.7 Check that the changes reflect the quality standards agreed to and endorsed by the organisation.

5.8 Provide feedback on the impact of change to senior staff as input to planning and policy development and reporting.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Identify opportunities for improvements

1.1 Monitor trends in the community and in human services and evaluate them for their implications for justice services.

1.2 Ensure that information gathered through a wide range of media is relevant, reliable and balanced to allow valid analysis and judgements to be made.

1.3 Consult key people with an interest in the services of the justice system and give opportunities for them to contribute to the evaluation of services and areas needing change.

1.4 Confirm that improvements identified are realistic and consistent with the organisation’s strategic plans, objectives and policy and with the political and social environment of justice services.

1.5 Consult key people inside and allied to the justice system, providing them with relevant, clear and accurate information about the context and proposal for change.

2. Evaluate the costs and benefits of change

2.1 Use complete and accurate information to evaluate current and proposed justice services, outcomes and processes in order to identify relative benefits and disadvantages.

2.2 Determine resource implications of options for change and assess them according to priorities and benefits.

2.3 Ensure that analysis of the implications of change is consistent with the information and identified objectives relevant to services in the justice system.

2.4 Include the advice of key people in the analysis.

2.5 Evaluate the proposed changes, including using information drawn from past experience and likely future circumstances.

2.6 Check the identified benefits and disadvantages of proposed changes and confirm these with key people likely to be effected.

3. Plan the implementation of change

3.1 Provide clear and accurate information on proposed change to relevant people at the appropriate time.

3.2 Identify obstacles to change and design constructive strategies to overcome them.

3.3 Actively promote proposed changes with key people.

3.4 Back up arguments with clear and accurate evidence.

3.5 Identify the people and resources involved in the implementation of change and ensure roles, responsibilities and outcomes are clearly defined.

3.6 Design feedback and monitoring mechanisms to ensure implementation of change meets strategic plans and objectives.

4. Promote agreement on the implementation of change

4.1 Present plans for the implementation of change positively and comprehensively to key people with an interest in the changes.

4.2 Explain purpose, process and outcomes of change in a clear and accurate manner.

4.3 Assess the understanding and responses of key people and their level of commitment.

4.4 Check that compromises made during negotiations remain consistent with the purposes and objectives of change.

4.5 Conduct negotiations in a manner that maintains positive and productive working relationships with those involved.

4.6 Report failure to reach agreements objectively and in a manner that maintains morale, motivation and positive professional relationships.

5. Implement and monitor changes

5.1 Introduce implementation activities at a time, level and pace that can be accommodated by those involved.

5.2 Allocate resources needed for implementation according to priorities and the stages of the plan.

5.3 Monitor and evaluate the impact of change according to evaluation mechanisms, using methods that minimise disruption.

5.4 Deal with problems arising from implementation promptly and effectively through the use of flexibility and reasonable modifications.

5.5 Identify key people to be involved in change process and ensure their involvement is consistent with their roles, responsibilities, skills and levels of commitment.

5.6 Ensure that results are consistent with objectives and expectations.

5.7 Check that the changes reflect the quality standards agreed to and endorsed by the organisation.

5.8 Provide feedback on the impact of change to senior staff as input to planning and policy development and reporting.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

managing impact of political and community values on services and outcomes of the justice system

managing the impact and effects of change on individuals and organisations

managing change in services operating in a public policy environment

maintaining supportive and effective teamwork and leadership

promoting and maintaining the organisation’s philosophies, policies, guidelines and practice standards

establishing and developing management practice, policies and systems

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

justice system and its services and context and environment in which change is occurring

models for organisational and system-wide change

consultative mechanisms and protocols of the justice system

organisational structures

accountability and reporting systems of the justice system

political and industrial context of the justice system

organisational and departmental objectives and strategic plans

key influences and decision makers in the justice system

key political and community interests that have an impact on the justice system