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Evidence Guide: CSCORG025 - Manage the delivery of a quality correctional service

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCORG025 - Manage the delivery of a quality correctional service

What evidence can you provide to prove your understanding of each of the following citeria?

Analyse service needs

  1. Research information on the history, profiles and needs of clients using a range of accurate and reliable information.
  2. Develop and maintain relevant and accurate records of needs.
  3. Identify and review service requirements routinely to ensure that needs will be met through new and expanded services.
  4. Respond to feedback with positive, flexible options and proposals for improvements.
Research information on the history, profiles and needs of clients using a range of accurate and reliable information.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop and maintain relevant and accurate records of needs.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and review service requirements routinely to ensure that needs will be met through new and expanded services.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Respond to feedback with positive, flexible options and proposals for improvements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide and review services

  1. Provide clients with relevant and current information about the services of the organisation designed to promote the organisation in a positive way.
  2. Negotiate mutually agreed service delivery contracts and conditions and adjust according to changes in the analysis of needs and resources.
  3. Identify individual differences and special needs and consider these in service design.
  4. Review service delivery to ensure that it reflects current best practice.
  5. Identify problems in service delivery through consultation and feedback obtained on services, and negotiate improvements.
Provide clients with relevant and current information about the services of the organisation designed to promote the organisation in a positive way.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Negotiate mutually agreed service delivery contracts and conditions and adjust according to changes in the analysis of needs and resources.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify individual differences and special needs and consider these in service design.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Review service delivery to ensure that it reflects current best practice.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify problems in service delivery through consultation and feedback obtained on services, and negotiate improvements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Promote service

  1. Promote and market service to potential clients to ensure that the benefits and costs are clearly presented.
  2. Identify potential areas of difficulty in service and recommend solutions and a range of service options.
  3. Resolve concerns about the service and refer complaints of a serious nature for resolution at a senior or specialist level.
  4. Assist service users to identify their needs and select the most suitable available service.
Promote and market service to potential clients to ensure that the benefits and costs are clearly presented.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify potential areas of difficulty in service and recommend solutions and a range of service options.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Resolve concerns about the service and refer complaints of a serious nature for resolution at a senior or specialist level.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assist service users to identify their needs and select the most suitable available service.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop and enhance service

  1. Check that changes to service are within policy and budgetary frameworks.
  2. Use relevant information relating to demand and trends to review client service delivery.
  3. Use information on products and services to match client needs and service delivery.
  4. Develop performance indicators to monitor client service delivery and to set standards for best practice service delivery.
Check that changes to service are within policy and budgetary frameworks.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use relevant information relating to demand and trends to review client service delivery.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use information on products and services to match client needs and service delivery.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop performance indicators to monitor client service delivery and to set standards for best practice service delivery.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Analyse service needs

  1. Research information on the history, profiles and needs of clients using a range of accurate and reliable information.
  2. Develop and maintain relevant and accurate records of needs.
  3. Identify and review service requirements routinely to ensure that needs will be met through new and expanded services.
  4. Respond to feedback with positive, flexible options and proposals for improvements.
Research information on the history, profiles and needs of clients using a range of accurate and reliable information.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop and maintain relevant and accurate records of needs.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and review service requirements routinely to ensure that needs will be met through new and expanded services.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Respond to feedback with positive, flexible options and proposals for improvements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide and review services

  1. Provide clients with relevant and current information about the services of the organisation designed to promote the organisation in a positive way.
  2. Negotiate mutually agreed service delivery contracts and conditions and adjust according to changes in the analysis of needs and resources.
  3. Identify individual differences and special needs and consider these in service design.
  4. Review service delivery to ensure that it reflects current best practice.
  5. Identify problems in service delivery through consultation and feedback obtained on services, and negotiate improvements.
Provide clients with relevant and current information about the services of the organisation designed to promote the organisation in a positive way.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Negotiate mutually agreed service delivery contracts and conditions and adjust according to changes in the analysis of needs and resources.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify individual differences and special needs and consider these in service design.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Review service delivery to ensure that it reflects current best practice.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify problems in service delivery through consultation and feedback obtained on services, and negotiate improvements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Promote service

  1. Promote and market service to potential clients to ensure that the benefits and costs are clearly presented.
  2. Identify potential areas of difficulty in service and recommend solutions and a range of service options.
  3. Resolve concerns about the service and refer complaints of a serious nature for resolution at a senior or specialist level.
  4. Assist service users to identify their needs and select the most suitable available service.
Promote and market service to potential clients to ensure that the benefits and costs are clearly presented.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify potential areas of difficulty in service and recommend solutions and a range of service options.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Resolve concerns about the service and refer complaints of a serious nature for resolution at a senior or specialist level.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assist service users to identify their needs and select the most suitable available service.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop and enhance service

  1. Check that changes to service are within policy and budgetary frameworks.
  2. Use relevant information relating to demand and trends to review client service delivery.
  3. Use information on products and services to match client needs and service delivery.
  4. Develop performance indicators to monitor client service delivery and to set standards for best practice service delivery.
Check that changes to service are within policy and budgetary frameworks.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use relevant information relating to demand and trends to review client service delivery.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use information on products and services to match client needs and service delivery.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop performance indicators to monitor client service delivery and to set standards for best practice service delivery.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Analyse service needs

1.1 Research information on the history, profiles and needs of clients using a range of accurate and reliable information.

1.2 Develop and maintain relevant and accurate records of needs.

1.3 Identify and review service requirements routinely to ensure that needs will be met through new and expanded services.

1.4 Respond to feedback with positive, flexible options and proposals for improvements.

2. Provide and review services

2.1 Provide clients with relevant and current information about the services of the organisation designed to promote the organisation in a positive way.

2.2 Negotiate mutually agreed service delivery contracts and conditions and adjust according to changes in the analysis of needs and resources.

2.3 Identify individual differences and special needs and consider these in service design.

2.4 Review service delivery to ensure that it reflects current best practice.

2.5 Identify problems in service delivery through consultation and feedback obtained on services, and negotiate improvements.

3. Promote service

3.1 Promote and market service to potential clients to ensure that the benefits and costs are clearly presented.

3.2 Identify potential areas of difficulty in service and recommend solutions and a range of service options.

3.3 Resolve concerns about the service and refer complaints of a serious nature for resolution at a senior or specialist level.

3.4 Assist service users to identify their needs and select the most suitable available service.

4. Develop and enhance service

4.1 Check that changes to service are within policy and budgetary frameworks.

4.2 Use relevant information relating to demand and trends to review client service delivery.

4.3 Use information on products and services to match client needs and service delivery.

4.4 Develop performance indicators to monitor client service delivery and to set standards for best practice service delivery.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Analyse service needs

1.1 Research information on the history, profiles and needs of clients using a range of accurate and reliable information.

1.2 Develop and maintain relevant and accurate records of needs.

1.3 Identify and review service requirements routinely to ensure that needs will be met through new and expanded services.

1.4 Respond to feedback with positive, flexible options and proposals for improvements.

2. Provide and review services

2.1 Provide clients with relevant and current information about the services of the organisation designed to promote the organisation in a positive way.

2.2 Negotiate mutually agreed service delivery contracts and conditions and adjust according to changes in the analysis of needs and resources.

2.3 Identify individual differences and special needs and consider these in service design.

2.4 Review service delivery to ensure that it reflects current best practice.

2.5 Identify problems in service delivery through consultation and feedback obtained on services, and negotiate improvements.

3. Promote service

3.1 Promote and market service to potential clients to ensure that the benefits and costs are clearly presented.

3.2 Identify potential areas of difficulty in service and recommend solutions and a range of service options.

3.3 Resolve concerns about the service and refer complaints of a serious nature for resolution at a senior or specialist level.

3.4 Assist service users to identify their needs and select the most suitable available service.

4. Develop and enhance service

4.1 Check that changes to service are within policy and budgetary frameworks.

4.2 Use relevant information relating to demand and trends to review client service delivery.

4.3 Use information on products and services to match client needs and service delivery.

4.4 Develop performance indicators to monitor client service delivery and to set standards for best practice service delivery.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

establishing and maintaining a network of current and potential service users

incorporating the requirements of specific groups into service design and delivery

interpreting feedback from clients and service users

reviewing service design and delivery in conjunction with user needs, circumstances, feedback and outcomes

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislative and regulatory frameworks influencing provision of services in correctional organisations

current developments in effective service delivery in correctional services

current quality assurance commitments and processes

current performance management systems, policies and processes

marketing and promotion techniques