The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Analyse service needs
|
|
Research information on the history, profiles and needs of clients using a range of accurate and reliable information. Completed |
Evidence:
|
Develop and maintain relevant and accurate records of needs. Completed |
Evidence:
|
Identify and review service requirements routinely to ensure that needs will be met through new and expanded services. Completed |
Evidence:
|
Respond to feedback with positive, flexible options and proposals for improvements. Completed |
Evidence:
|
Provide and review services
|
|
Provide clients with relevant and current information about the services of the organisation designed to promote the organisation in a positive way. Completed |
Evidence:
|
Negotiate mutually agreed service delivery contracts and conditions and adjust according to changes in the analysis of needs and resources. Completed |
Evidence:
|
Identify individual differences and special needs and consider these in service design. Completed |
Evidence:
|
Review service delivery to ensure that it reflects current best practice. Completed |
Evidence:
|
Identify problems in service delivery through consultation and feedback obtained on services, and negotiate improvements. Completed |
Evidence:
|
Promote service
|
|
Promote and market service to potential clients to ensure that the benefits and costs are clearly presented. Completed |
Evidence:
|
Identify potential areas of difficulty in service and recommend solutions and a range of service options. Completed |
Evidence:
|
Resolve concerns about the service and refer complaints of a serious nature for resolution at a senior or specialist level. Completed |
Evidence:
|
Assist service users to identify their needs and select the most suitable available service. Completed |
Evidence:
|
Develop and enhance service
|
|
Check that changes to service are within policy and budgetary frameworks. Completed |
Evidence:
|
Use relevant information relating to demand and trends to review client service delivery. Completed |
Evidence:
|
Use information on products and services to match client needs and service delivery. Completed |
Evidence:
|
Develop performance indicators to monitor client service delivery and to set standards for best practice service delivery. Completed |
Evidence:
|
Analyse service needs
|
|
Research information on the history, profiles and needs of clients using a range of accurate and reliable information. Completed |
Evidence:
|
Develop and maintain relevant and accurate records of needs. Completed |
Evidence:
|
Identify and review service requirements routinely to ensure that needs will be met through new and expanded services. Completed |
Evidence:
|
Respond to feedback with positive, flexible options and proposals for improvements. Completed |
Evidence:
|
Provide and review services
|
|
Provide clients with relevant and current information about the services of the organisation designed to promote the organisation in a positive way. Completed |
Evidence:
|
Negotiate mutually agreed service delivery contracts and conditions and adjust according to changes in the analysis of needs and resources. Completed |
Evidence:
|
Identify individual differences and special needs and consider these in service design. Completed |
Evidence:
|
Review service delivery to ensure that it reflects current best practice. Completed |
Evidence:
|
Identify problems in service delivery through consultation and feedback obtained on services, and negotiate improvements. Completed |
Evidence:
|
Promote service
|
|
Promote and market service to potential clients to ensure that the benefits and costs are clearly presented. Completed |
Evidence:
|
Identify potential areas of difficulty in service and recommend solutions and a range of service options. Completed |
Evidence:
|
Resolve concerns about the service and refer complaints of a serious nature for resolution at a senior or specialist level. Completed |
Evidence:
|
Assist service users to identify their needs and select the most suitable available service. Completed |
Evidence:
|
Develop and enhance service
|
|
Check that changes to service are within policy and budgetary frameworks. Completed |
Evidence:
|
Use relevant information relating to demand and trends to review client service delivery. Completed |
Evidence:
|
Use information on products and services to match client needs and service delivery. Completed |
Evidence:
|
Develop performance indicators to monitor client service delivery and to set standards for best practice service delivery. Completed |
Evidence:
|