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Evidence Guide: CSCORG501A - Use information to make critical decisions

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCORG501A - Use information to make critical decisions

What evidence can you provide to prove your understanding of each of the following citeria?

Obtain the information needed to make critical decisions.

  1. Identify the information needed to make the required decisions.
  2. Check and confirm that the sourcesof information are reliable and sufficiently wide-ranging to meet the context of the decision.
  3. Ensure that methods of obtaining information are reliable, effective and make efficient use of resources according to legislation, policy and procedures.
  4. Ensure that methods of obtaining information are consistent with personal and professional values, ethics and organisational code of conduct.
  5. Take prompt and effective action to deal with information that is inadequate, contradictory or ambiguous.
Identify the information needed to make the required decisions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and confirm that the sourcesof information are reliable and sufficiently wide-ranging to meet the context of the decision.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that methods of obtaining information are reliable, effective and make efficient use of resources according to legislation, policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that methods of obtaining information are consistent with personal and professional values, ethics and organisational code of conduct.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take prompt and effective action to deal with information that is inadequate, contradictory or ambiguous.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse information for decision making.

  1. Ensure objectives for analysisof information are clear and consistent with the decisions you need to make.
  2. Gather information that is accurate, relevant to the objectives and sufficient to arrive at reliable decisions.
  3. Analyse the information to identify correctly patterns and trends significant to the decisions needed to be made.
  4. Support conclusions with reasoned arguments and appropriate evidence.
  5. Clearly identify differences between fact and opinion.
  6. Ensure records of analysis are sufficient to show the assumptions and decisions made at each stage.
Ensure objectives for analysisof information are clear and consistent with the decisions you need to make.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather information that is accurate, relevant to the objectives and sufficient to arrive at reliable decisions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the information to identify correctly patterns and trends significant to the decisions needed to be made.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support conclusions with reasoned arguments and appropriate evidence.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly identify differences between fact and opinion.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure records of analysis are sufficient to show the assumptions and decisions made at each stage.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make critical decisions.

  1. Make decisions based on sufficient, valid and reliable information and analysis.
  2. Make decisions that are consistent with personal and professional values, ethics and legal obligations.
  3. Obtain advice from relevant people if there is insufficient information or if decisions conflict with values, policies, guidelines and procedures.
  4. Make decisions in time for appropriate action to be taken and communicated to those who need to know.
Make decisions based on sufficient, valid and reliable information and analysis.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make decisions that are consistent with personal and professional values, ethics and legal obligations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain advice from relevant people if there is insufficient information or if decisions conflict with values, policies, guidelines and procedures.

Completed
Date:

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Make decisions in time for appropriate action to be taken and communicated to those who need to know.

Completed
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Advise and inform others.

  1. Provide advice and information in a form and manner appropriate to the needs of the recipients.
  2. Provide information and advice that are accurate, current, relevant, sufficient and consistent with organisational policy, procedures and guidelines.
  3. Check and confirm recipients' understanding of the advice and information given.
  4. Maintain confidentiality according to organisational and legal requirements.
  5. Use feedback from recipients to improve the way you provide advice and information.
Provide advice and information in a form and manner appropriate to the needs of the recipients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information and advice that are accurate, current, relevant, sufficient and consistent with organisational policy, procedures and guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and confirm recipients' understanding of the advice and information given.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain confidentiality according to organisational and legal requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use feedback from recipients to improve the way you provide advice and information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

This unit should be assessed in the workplace, or where this is not feasible, in a suitable simulation applying the context and material of the workplace and its requirement. Assessment should include the opportunity to demonstrate evidence from work in the wider community. Evidence should be gathered over time in a range of contexts to ensure the candidate can achieve the unit outcome and apply the competency in different situations or environments.

Evidence will be required of performance in a range of variables required by the work site and the defined work role and responsibilities.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

ability to gather and analyse information in a range of (two or more) contexts or occasions, over time.

Context of and specific resources for assessment

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when gathering and analysing information, including coping with difficulties, irregularities and breakdowns in routine

copies of legislation, policies, procedures and guidelines relating to information research, presentation and management

access to electronic information and records management systems

access to appropriate learning and assessment support when required.

Method of assessment

Evidence must include observation and information generated in the workplace as well as observation of performance in routine work functions or, where this is not possible, in a simulated exercise.

The following assessment methods are suggested:

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written and/or oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

third-party reports from experienced practitioners

completion of performance feedback from supervisors and colleagues

case studies

scenarios

simulations or role plays.

Guidance information for assessment

Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

applying legislation, regulations and organisational policies, procedures and practices relating to information gathering, analysis and decision making

using effective communication techniques especially related to consultation, investigation and reporting

identifying sources of information, and analysing and drawing conclusions that are logical and justifiable

accessing and using information ethically and legally

using critical analysis techniques

presenting information in a range of ways, such as report format, numerically, spatially, in tables and with graphs

giving and receiving feedback on the quality and relevance of both information and decisions.

Required knowledge:

legislation, regulations, policies and procedures relating to the protocols and guidelines for information-handling in the organisation

data collection and management procedures

strategies for critically analysing information and communicating advice and information effectively to others through speaking and writing

cultural aspects of information and meaning

how to distinguish between fact and opinion

methods for keeping records safe, secure and accessible

strategies to address a conflict of interest

situations when it is allowable or necessary to take initiative and act autonomously

importance of giving and taking feedback on the quality and relevance of information and decisions

organisation's environmental and sustainability practices.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Information may include:

legislation, guidelines and awards

organisation, legal and policy documents

offender information management files

reports, including incident reports

case management files and case notes

human resources and personnel records

published media

specialist research findings

data and information held by other services, agencies and practitioners

information gathered from the client or the client's agent.

Sources of information may include:

those internal to the organisation, such as:

intranet

databases and files

library collections

internal publications

annual reports

newsletters

other staff

those external to the organisation, such as:

internet

local, state or territory, national and international libraries and archives

publications from other agencies and organisations

staff in external organisations.

Methods of obtaining information may include:

observation and listening

checking written material, including referrals and client files

questioning, in person or indirectly

individual research

checking research provided by others.

Legislation, policy and procedures may include:

federal, and state or territory legislation, standards and guidelines especially relating to privacy, confidentiality, freedom of information, security, fraud control, copyright and intellectual property

government policy

code of ethics

Australian standards, such as records management, knowledge management and risk management

organisation's code of conduct.

Analysis of information may include:

qualitative analysis

quantitative analysis

critical analysis

problem solving

matching information

statistical analysis

mathematical calculations

forecasting.