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Evidence Guide: CSCSAS007 - Operate central monitoring station

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCSAS007 - Operate central monitoring station

What evidence can you provide to prove your understanding of each of the following citeria?

Update monitoring centre information

  1. Check security information for accuracy and currency.
  2. Log incidents and their responses according to instructions and procedures.
  3. Install changes to the database as required.
Check security information for accuracy and currency.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Log incidents and their responses according to instructions and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Install changes to the database as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate with team members

  1. Give clear, accurate and up-to-date security information to team members.
  2. Confirm authorised technical staff to use the security system according to procedures.
  3. Verify changes to database for maintenance and response.
  4. Conduct debriefing sessions with alternative shift according to assignment instructions and procedures.
  5. Identify issues requiring resolution or attention and allocate priority and appropriate resources.
Give clear, accurate and up-to-date security information to team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm authorised technical staff to use the security system according to procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify changes to database for maintenance and response.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct debriefing sessions with alternative shift according to assignment instructions and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify issues requiring resolution or attention and allocate priority and appropriate resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Screen information

  1. Verify authenticity of incoming callers according to procedures and authorisations.
  2. Request and verify passwords and codes according to procedures and authorisations.
  3. Check and verify changes to information and/or requirements according to procedures and instructions.
  4. Refer disputed verifications of callers and information to authorised personnel.
Verify authenticity of incoming callers according to procedures and authorisations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Request and verify passwords and codes according to procedures and authorisations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and verify changes to information and/or requirements according to procedures and instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer disputed verifications of callers and information to authorised personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to alarms

  1. Identify alarm signal accurately and immediately.
  2. Identify the priority of alarm signals and respond according to procedures and emergency response.
Identify alarm signal accurately and immediately.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the priority of alarm signals and respond according to procedures and emergency response.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update monitoring centre information

  1. Check security information for accuracy and currency.
  2. Log incidents and their responses according to instructions and procedures.
  3. Install changes to the database as required.
Check security information for accuracy and currency.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Log incidents and their responses according to instructions and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Install changes to the database as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate with team members

  1. Give clear, accurate and up-to-date security information to team members.
  2. Confirm authorised technical staff to use the security system according to procedures.
  3. Verify changes to database for maintenance and response.
  4. Conduct debriefing sessions with alternative shift according to assignment instructions and procedures.
  5. Identify issues requiring resolution or attention and allocate priority and appropriate resources.
Give clear, accurate and up-to-date security information to team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm authorised technical staff to use the security system according to procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify changes to database for maintenance and response.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct debriefing sessions with alternative shift according to assignment instructions and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify issues requiring resolution or attention and allocate priority and appropriate resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Screen information

  1. Verify authenticity of incoming callers according to procedures and authorisations.
  2. Request and verify passwords and codes according to procedures and authorisations.
  3. Check and verify changes to information and/or requirements according to procedures and instructions.
  4. Refer disputed verifications of callers and information to authorised personnel.
Verify authenticity of incoming callers according to procedures and authorisations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Request and verify passwords and codes according to procedures and authorisations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and verify changes to information and/or requirements according to procedures and instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer disputed verifications of callers and information to authorised personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to alarms

  1. Identify alarm signal accurately and immediately.
  2. Identify the priority of alarm signals and respond according to procedures and emergency response.
Identify alarm signal accurately and immediately.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the priority of alarm signals and respond according to procedures and emergency response.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Update monitoring centre information

1.1 Check security information for accuracy and currency.

1.2 Log incidents and their responses according to instructions and procedures.

1.3 Install changes to the database as required.

2. Communicate with team members

2.1 Give clear, accurate and up-to-date security information to team members.

2.2 Confirm authorised technical staff to use the security system according to procedures.

2.3 Verify changes to database for maintenance and response.

2.4 Conduct debriefing sessions with alternative shift according to assignment instructions and procedures.

2.5 Identify issues requiring resolution or attention and allocate priority and appropriate resources.

3. Screen information

3.1 Verify authenticity of incoming callers according to procedures and authorisations.

3.2 Request and verify passwords and codes according to procedures and authorisations.

3.3 Check and verify changes to information and/or requirements according to procedures and instructions.

3.4 Refer disputed verifications of callers and information to authorised personnel.

4. Respond to alarms

4.1 Identify alarm signal accurately and immediately.

4.2 Identify the priority of alarm signals and respond according to procedures and emergency response.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Update monitoring centre information

1.1 Check security information for accuracy and currency.

1.2 Log incidents and their responses according to instructions and procedures.

1.3 Install changes to the database as required.

2. Communicate with team members

2.1 Give clear, accurate and up-to-date security information to team members.

2.2 Confirm authorised technical staff to use the security system according to procedures.

2.3 Verify changes to database for maintenance and response.

2.4 Conduct debriefing sessions with alternative shift according to assignment instructions and procedures.

2.5 Identify issues requiring resolution or attention and allocate priority and appropriate resources.

3. Screen information

3.1 Verify authenticity of incoming callers according to procedures and authorisations.

3.2 Request and verify passwords and codes according to procedures and authorisations.

3.3 Check and verify changes to information and/or requirements according to procedures and instructions.

3.4 Refer disputed verifications of callers and information to authorised personnel.

4. Respond to alarms

4.1 Identify alarm signal accurately and immediately.

4.2 Identify the priority of alarm signals and respond according to procedures and emergency response.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

observing and interpreting information

communicating calmly and efficiently under pressure

using equipment for the purpose and in the manner intended and authorised

operating and checking routine activities and equipment for security factors

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisation’s policies and procedures related to the operation of a central monitoring system

organisation’s records and information system

location requirements, including procedures, protocols and chain of command

organisation’s policies and procedures related to the use of passwords and codes

alarm signals