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Evidence Guide: CSCSAS015 - Manage threatening behaviour

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCSAS015 - Manage threatening behaviour

What evidence can you provide to prove your understanding of each of the following citeria?

Use communication to establish control

  1. Adopt a position and stance designed to increase control and confidence and minimise provocation and aggressive response.
  2. Use communication techniques that focus the attention and concentration of the person in controlled directions.
  3. Use communication strategies that provide clear instructions and options aimed at reducing escalation of reaction.
  4. Use communication methods that engage the person in positive responses.
  5. Use non-verbal messages and body language that avoid provocation and aggressive messages.
  6. Use continuous and calming communication to provide distraction and personalised engagement.
  7. Defuse negative provocation and confrontation with the use of confident and positive proposals and alternatives.
Adopt a position and stance designed to increase control and confidence and minimise provocation and aggressive response.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication techniques that focus the attention and concentration of the person in controlled directions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication strategies that provide clear instructions and options aimed at reducing escalation of reaction.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication methods that engage the person in positive responses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use non-verbal messages and body language that avoid provocation and aggressive messages.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use continuous and calming communication to provide distraction and personalised engagement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Defuse negative provocation and confrontation with the use of confident and positive proposals and alternatives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply defensive control strategies

  1. Observe and monitor people using threatening behaviour, assess all relevant indications for degree and nature of risk.
  2. Observe and monitor the environment for factors which will contribute to or moderate the risks identified.
  3. Observe and assess the behaviour of people for the cause and potential escalation of aggression.
  4. Explain options for cooperation clearly and positively and support them when cooperation is given.
  5. Request assistance if available.
  6. Select defensive control tactics appropriate for the nature of the threat and the degree of risk.
  7. Select defensive control tactics that are designed to protect the safety and welfare of all involved.
  8. Use physical restraint or deflection in a manner that is proportional to the risk and which minimises injury and loss of human dignity.
  9. Use restraint or deflection according to the policies and procedures of the organisation.
  10. Use verbal strategies to de-escalate tensions and re-establish personal interaction.
  11. Use search or isolation to remove any remaining risks and maintain safety and security of those involved.
  12. Consult and take advice from specialist support and advisers.
  13. Provide and maintain records and reports.
Observe and monitor people using threatening behaviour, assess all relevant indications for degree and nature of risk.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe and monitor the environment for factors which will contribute to or moderate the risks identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe and assess the behaviour of people for the cause and potential escalation of aggression.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain options for cooperation clearly and positively and support them when cooperation is given.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Request assistance if available.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select defensive control tactics appropriate for the nature of the threat and the degree of risk.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select defensive control tactics that are designed to protect the safety and welfare of all involved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use physical restraint or deflection in a manner that is proportional to the risk and which minimises injury and loss of human dignity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use restraint or deflection according to the policies and procedures of the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use verbal strategies to de-escalate tensions and re-establish personal interaction.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use search or isolation to remove any remaining risks and maintain safety and security of those involved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult and take advice from specialist support and advisers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide and maintain records and reports.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication to establish control

  1. Adopt a position and stance designed to increase control and confidence and minimise provocation and aggressive response.
  2. Use communication techniques that focus the attention and concentration of the person in controlled directions.
  3. Use communication strategies that provide clear instructions and options aimed at reducing escalation of reaction.
  4. Use communication methods that engage the person in positive responses.
  5. Use non-verbal messages and body language that avoid provocation and aggressive messages.
  6. Use continuous and calming communication to provide distraction and personalised engagement.
  7. Defuse negative provocation and confrontation with the use of confident and positive proposals and alternatives.
Adopt a position and stance designed to increase control and confidence and minimise provocation and aggressive response.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication techniques that focus the attention and concentration of the person in controlled directions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication strategies that provide clear instructions and options aimed at reducing escalation of reaction.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication methods that engage the person in positive responses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use non-verbal messages and body language that avoid provocation and aggressive messages.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use continuous and calming communication to provide distraction and personalised engagement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Defuse negative provocation and confrontation with the use of confident and positive proposals and alternatives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply defensive control strategies

  1. Observe and monitor people using threatening behaviour, assess all relevant indications for degree and nature of risk.
  2. Observe and monitor the environment for factors which will contribute to or moderate the risks identified.
  3. Observe and assess the behaviour of people for the cause and potential escalation of aggression.
  4. Explain options for cooperation clearly and positively and support them when cooperation is given.
  5. Request assistance if available.
  6. Select defensive control tactics appropriate for the nature of the threat and the degree of risk.
  7. Select defensive control tactics that are designed to protect the safety and welfare of all involved.
  8. Use physical restraint or deflection in a manner that is proportional to the risk and which minimises injury and loss of human dignity.
  9. Use restraint or deflection according to the policies and procedures of the organisation.
  10. Use verbal strategies to de-escalate tensions and re-establish personal interaction.
  11. Use search or isolation to remove any remaining risks and maintain safety and security of those involved.
  12. Consult and take advice from specialist support and advisers.
  13. Provide and maintain records and reports.
Observe and monitor people using threatening behaviour, assess all relevant indications for degree and nature of risk.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe and monitor the environment for factors which will contribute to or moderate the risks identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe and assess the behaviour of people for the cause and potential escalation of aggression.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain options for cooperation clearly and positively and support them when cooperation is given.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Request assistance if available.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select defensive control tactics appropriate for the nature of the threat and the degree of risk.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select defensive control tactics that are designed to protect the safety and welfare of all involved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use physical restraint or deflection in a manner that is proportional to the risk and which minimises injury and loss of human dignity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use restraint or deflection according to the policies and procedures of the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use verbal strategies to de-escalate tensions and re-establish personal interaction.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use search or isolation to remove any remaining risks and maintain safety and security of those involved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult and take advice from specialist support and advisers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide and maintain records and reports.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Use communication to establish control

1.1 Adopt a position and stance designed to increase control and confidence and minimise provocation and aggressive response.

1.2 Use communication techniques that focus the attention and concentration of the person in controlled directions.

1.3 Use communication strategies that provide clear instructions and options aimed at reducing escalation of reaction.

1.4 Use communication methods that engage the person in positive responses.

1.5 Use non-verbal messages and body language that avoid provocation and aggressive messages.

1.6 Use continuous and calming communication to provide distraction and personalised engagement.

1.7 Defuse negative provocation and confrontation with the use of confident and positive proposals and alternatives.

2. Apply defensive control strategies

2.1 Observe and monitor people using threatening behaviour, assess all relevant indications for degree and nature of risk.

2.2 Observe and monitor the environment for factors which will contribute to or moderate the risks identified.

2.3 Observe and assess the behaviour of people for the cause and potential escalation of aggression.

2.4 Explain options for cooperation clearly and positively and support them when cooperation is given.

2.5 Request assistance if available.

2.6 Select defensive control tactics appropriate for the nature of the threat and the degree of risk.

2.7 Select defensive control tactics that are designed to protect the safety and welfare of all involved.

2.8 Use physical restraint or deflection in a manner that is proportional to the risk and which minimises injury and loss of human dignity.

2.9 Use restraint or deflection according to the policies and procedures of the organisation.

2.10 Use verbal strategies to de-escalate tensions and re-establish personal interaction.

2.11 Use search or isolation to remove any remaining risks and maintain safety and security of those involved.

2.12 Consult and take advice from specialist support and advisers.

2.13 Provide and maintain records and reports.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Use communication to establish control

1.1 Adopt a position and stance designed to increase control and confidence and minimise provocation and aggressive response.

1.2 Use communication techniques that focus the attention and concentration of the person in controlled directions.

1.3 Use communication strategies that provide clear instructions and options aimed at reducing escalation of reaction.

1.4 Use communication methods that engage the person in positive responses.

1.5 Use non-verbal messages and body language that avoid provocation and aggressive messages.

1.6 Use continuous and calming communication to provide distraction and personalised engagement.

1.7 Defuse negative provocation and confrontation with the use of confident and positive proposals and alternatives.

2. Apply defensive control strategies

2.1 Observe and monitor people using threatening behaviour, assess all relevant indications for degree and nature of risk.

2.2 Observe and monitor the environment for factors which will contribute to or moderate the risks identified.

2.3 Observe and assess the behaviour of people for the cause and potential escalation of aggression.

2.4 Explain options for cooperation clearly and positively and support them when cooperation is given.

2.5 Request assistance if available.

2.6 Select defensive control tactics appropriate for the nature of the threat and the degree of risk.

2.7 Select defensive control tactics that are designed to protect the safety and welfare of all involved.

2.8 Use physical restraint or deflection in a manner that is proportional to the risk and which minimises injury and loss of human dignity.

2.9 Use restraint or deflection according to the policies and procedures of the organisation.

2.10 Use verbal strategies to de-escalate tensions and re-establish personal interaction.

2.11 Use search or isolation to remove any remaining risks and maintain safety and security of those involved.

2.12 Consult and take advice from specialist support and advisers.

2.13 Provide and maintain records and reports.

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least two occasions.

interpreting and estimating level of conflict and degree of risk

using effective communication and negotiation skills, especially under pressure, to calm, distract or change focus

using observation techniques

writing records and reports on incidents

providing warnings and clear directions and instructions

using communication systems to request assistance

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legal requirements and organisation’s policies and procedures related to use of force

duty of care

organisation’s delegations, accountability and reporting processes related to critical incidents

principles of effective communication and use of communication techniques under pressure

negotiation techniques

response options that are most effective for the degree and nature of risk

stress management techniques

specialist support