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Evidence Guide: CSCSAS207A - Operate central monitoring station

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCSAS207A - Operate central monitoring station

What evidence can you provide to prove your understanding of each of the following citeria?

Update monitoring centre information.

  1. Check security information for accuracy and currency.
  2. Log incidents and their responses according to instructions and procedures.
  3. Install changes to the database as required.
Check security information for accuracy and currency.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Log incidents and their responses according to instructions and procedures.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Install changes to the database as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Communicate with team members.

  1. Give clear, accurate and up-to-date security information to team members.
  2. Confirm authorised technical staff to use the security system according to procedures.
  3. Verify changes to database for maintenance and response.
  4. Conduct debriefing sessions with alternative shift according to assignment instructions and procedures.
  5. Identify issues requiring resolution or attention and allocate priority and appropriate resources.
Give clear, accurate and up-to-date security information to team members.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Confirm authorised technical staff to use the security system according to procedures.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Verify changes to database for maintenance and response.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Conduct debriefing sessions with alternative shift according to assignment instructions and procedures.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify issues requiring resolution or attention and allocate priority and appropriate resources.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Screen information.

  1. Verify authenticity of incoming callers according to procedures and authorisations.
  2. Request and verify passwords and codes according to procedures and authorisations.
  3. Check and verify changes to information and/or requirements according to procedures and instructions.
  4. Refer disputed verifications of callers and information to authorised personnel.
Verify authenticity of incoming callers according to procedures and authorisations.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Request and verify passwords and codes according to procedures and authorisations.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Check and verify changes to information and/or requirements according to procedures and instructions.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Refer disputed verifications of callers and information to authorised personnel.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Respond to alarms.

  1. Identify alarm signal accurately and immediately.
  2. Identify the priority of alarm signals and respond according to procedures and emergency response.
  3. Log incidents and their responses according to instructions.
Identify alarm signal accurately and immediately.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify the priority of alarm signals and respond according to procedures and emergency response.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Log incidents and their responses according to instructions.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

Assessment of this unit can be applied using a combination of training outcomes and performance in the workplace, with the principal evidence developed through performance in routine work functions in the workplace.

Where this unit specifies performance in areas with unpredictable and risk implications, assessment in simulations should be used as well as retrospective documentation and observation of performance working with offenders.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

ability to operate central monitoring or communication station in a range of (two or more) contexts or occasions, over time.

Context of and specific resources for assessment

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when operating central monitoring or communication station, including coping with difficulties, irregularities and breakdowns in routine

copies of legislation, policies, procedures and guidelines relating to operations of central monitoring or communication station

access to appropriate learning and assessment support when required.

Method of assessment

Evidence must include observation and information generated in the workplace as well as observation of performance in routine work functions or, where this is not possible, in a simulated exercise to confirm the transferability of the competencies.

The following assessment methods are suggested:

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written and/or oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

third-party reports from experienced practitioners

completion of performance feedback from supervisors and colleagues

scenarios

simulations or role plays.

Guidance information for assessment

Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

observing and interpreting information

decision-making skills when evaluating alarm signals

communication skills for responding to alarm signals

using equipment for the purpose and in the manner intended and authorised

operating and checking routine activities and equipment for security factors

identifying problems and faults in central monitoring and communications equipment.

Required knowledge:

organisation's policies and procedures covering the operation of a central monitoring system

organisation's records and information system

location requirements, including procedures, protocols and chain of command

occupational health and safety policy relevant to the operation of central monitoring and/or communication stations

organisation's policies and procedures regarding the use of passwords and codes.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Security information may include:

logbooks, journals and activity reports

printed instructions

databases

maintenance schedules

operator's manuals

equipment specifications

incident reports

shift reference files

electronic and paper-based reports.

Team members may include:

custodial officers

correctional services staff

supervisors

management

specialist advisers and services

colleagues and allied workers inside and outside the work site

emergency services or tactical response teams.