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Evidence Guide: CSCSAS304A - Monitor control room operations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCSAS304A - Monitor control room operations

What evidence can you provide to prove your understanding of each of the following citeria?

Conduct take-over security checks.

  1. Check and clarify occurrences, shift change-over details and other relevant information.
  2. Carry out computer system and security equipment checks according to organisational policies and procedures.
  3. Identify and record potential risks, hazards and faults or defects.
  4. Conduct radio checks with duty staff according to procedures.
Check and clarify occurrences, shift change-over details and other relevant information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out computer system and security equipment checks according to organisational policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and record potential risks, hazards and faults or defects.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct radio checks with duty staff according to procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor safety of staff.

  1. Monitor staff movements to ensure regular contact with control room is maintained according to procedures.
  2. Identify and respond to failures to communicate with control room according to procedures.
  3. Identify situations requiring back-up support and allocate resources to assist field officers, according to operating procedures.
Monitor staff movements to ensure regular contact with control room is maintained according to procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and respond to failures to communicate with control room according to procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify situations requiring back-up support and allocate resources to assist field officers, according to operating procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate responses to alarm signals.

  1. Interpret alarms accurately and immediately and coordinate appropriate response.
  2. Confirm the availability of response staff and dispatch responding officers according to the nature and urgency of alarms.
  3. Provide responding officers with full, accurate and timely information to allow maximum effectiveness when attending the scene.
  4. Monitor response officers' attendance at scene of alarm, determine the need for specialist response team and back-up resources, and deploy them according to the emergency.
Interpret alarms accurately and immediately and coordinate appropriate response.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm the availability of response staff and dispatch responding officers according to the nature and urgency of alarms.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide responding officers with full, accurate and timely information to allow maximum effectiveness when attending the scene.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor response officers' attendance at scene of alarm, determine the need for specialist response team and back-up resources, and deploy them according to the emergency.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor security operations.

  1. Monitor compliance with standard operating procedures and check and notify relevant people of any variations.
  2. Manage faults and inconsistencies according to local procedures.
  3. Communicate with equipment operators and staff using approved communication methods.
  4. Complete all required documentation clearly, concisely and on time.
  5. Pass on end of shift information to oncoming staff.
Monitor compliance with standard operating procedures and check and notify relevant people of any variations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage faults and inconsistencies according to local procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate with equipment operators and staff using approved communication methods.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete all required documentation clearly, concisely and on time.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pass on end of shift information to oncoming staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

Assessment of this unit can be applied using a combination of training outcomes and performance in the workplace, with the principal evidence developed through performance in routine work functions in the workplace.

Evidence needs to be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and/or apply the principles in a different situation or change of environment. Where this unit specifies performance in areas with unpredictable and risk implications, assessment in simulations should be used as well as retrospective documentation and observation of performance applied in a correctional or justice environment.

Because of the unpredictable nature of actual incidents, candidates should be prepared to carefully document their performance after each monitoring and response experience as evidence for assessment.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

ability to monitor control room operations in a range of (two or more) contexts or occasions, over time.

Context of and specific resources for assessment

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when monitoring control room operations, including coping with difficulties, irregularities and breakdowns in routine

copies of legislation, policies, procedures and guidelines determining control room security requirements

access to appropriate learning and assessment support when required.

Method of assessment

Evidence must include observation and information generated in the workplace as well as observation of performance in routine work functions or, where this is not possible, in a simulated exercise to confirm the transferability of the competencies.

The following assessment methods are suggested:

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written and/or oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

third-party reports from experienced practitioners

completion of performance feedback from supervisors and colleagues

scenarios

simulations or role plays.

Guidance information for assessment

Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

checking, using and maintaining control room equipment

monitoring and interpreting information from control room equipment

monitoring the safety and security of staff

conducting radio checks with duty staff to confirm communication channels are operating effectively

coordinating attendance at incidents and deploying back-up and specialist resources in response to incidents and alarms

using a range of communication equipment and information sources while under pressure

maintaining accurate records and documentation

performing take-over and hand-over checks.

Required knowledge:

organisation's policies, procedures and guidelines determining control room security requirements, security management and emergency response

organisation's risk management plans, contingency plans and security plans

organisation's records and information management system related to monitoring security

emergency codes and alarm signals

staff roles, responsibility and delegation in emergency situations

occupational health and safety policies relevant to monitoring the safety and security of staff and responding to alarm signals

specifications and procedures for use and maintenance of specialist monitoring, communication and security equipment

criteria and conditions for using specialist support teams

code of conduct and duty of care.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Relevant information may include:

daily logbooks, journals or activity reports

staff duties and rosters

task allocation sheets

situation reports

movements, transfers and escorts

changes of duties

institution or centre counts or musters

visitors currently in the institution or centre

programs running

resource and equipment faults and defects

communication and reporting channels

updated policies and procedures

manufacturer specifications

operational manuals.

Security equipment checks may include:

closed circuit television

infra-red sensors

movement detectors

electronic field detection systems

acoustic sensors

automatic entry and exit devices

fire alarms

communication channels

duress alarms

other intruder alarm systems

other access control systems.

Situations requiring back-up support may include:

attempted escape

risks to staff

non-response from field staff

irregular verbal messages

fire

violence and physical threat

medical emergencies

security breaches

uncooperative and abusive behaviour

destruction of property

monitored concealment of prohibited items.

Coordinate appropriate response may include:

notifying relevant personnel

notifying emergency services

dispatching dedicated response support staff

deploying specialist emergency response team

deploying canine unit.

Documentation may include:

logs, journals and activity reports

summaries

running sheets

situation reports

incident reports

electronic or paper-based information

radio and telephone records.