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Evidence Guide: CUAFOH201 - Undertake routine front of house duties

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CUAFOH201 - Undertake routine front of house duties

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for work activities

  1. In consultation with relevant personnel, identify routine front of house tasks that need to be completed in relation to shows or performances
  2. Check regularly with supervisor to identify additional tasks that need to be done and incorporate into work schedule as required
  3. Plan and prioritise workload within allocated timeframes
In consultation with relevant personnel, identify routine front of house tasks that need to be completed in relation to shows or performances

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check regularly with supervisor to identify additional tasks that need to be done and incorporate into work schedule as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan and prioritise workload within allocated timeframes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete work tasks

  1. Set air conditioning, heating and lighting to required levels in venues before, during and after shows
  2. Turn front of house visual display and audio systems on and off as required
  3. Complete tasks in relation to retail and catering services promptly and according to instructions
  4. Check venue facilities and amenities regularly, and advise relevant personnel if matters are beyond scope of own job role
  5. Follow health and safety and security procedures in relation to assigned tasks
  6. Advise relevant personnel of security, health and safety or emergency issues that need attention
  7. Use effective questioning to seek assistance from relevant personnel when difficulties arise in achieving allocated tasks
  8. Identify factors affecting work requirements and take appropriate action within scope of own job role
  9. Communicate appropriately with relevant personnel and the public during the completion of tasks
Set air conditioning, heating and lighting to required levels in venues before, during and after shows

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Turn front of house visual display and audio systems on and off as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete tasks in relation to retail and catering services promptly and according to instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check venue facilities and amenities regularly, and advise relevant personnel if matters are beyond scope of own job role

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow health and safety and security procedures in relation to assigned tasks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise relevant personnel of security, health and safety or emergency issues that need attention

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use effective questioning to seek assistance from relevant personnel when difficulties arise in achieving allocated tasks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify factors affecting work requirements and take appropriate action within scope of own job role

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate appropriately with relevant personnel and the public during the completion of tasks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review work performance

  1. Seek feedback on work performance from supervisors and colleagues
  2. Monitor and adjust work according to feedback obtained through supervision and comparison with established team and organisational standards
  3. Identify and plan opportunities for improvement through discussions with colleagues
Seek feedback on work performance from supervisors and colleagues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and adjust work according to feedback obtained through supervision and comparison with established team and organisational standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and plan opportunities for improvement through discussions with colleagues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for work activities

1.1 In consultation with relevant personnel, identify routine front of house tasks that need to be completed in relation to shows or performances

1.2 Check regularly with supervisor to identify additional tasks that need to be done and incorporate into work schedule as required

1.3 Plan and prioritise workload within allocated timeframes

2. Complete work tasks

2.1 Set air conditioning, heating and lighting to required levels in venues before, during and after shows

2.2 Turn front of house visual display and audio systems on and off as required

2.3 Complete tasks in relation to retail and catering services promptly and according to instructions

2.4 Check venue facilities and amenities regularly, and advise relevant personnel if matters are beyond scope of own job role

2.5 Follow health and safety and security procedures in relation to assigned tasks

2.6 Advise relevant personnel of security, health and safety or emergency issues that need attention

2.7 Use effective questioning to seek assistance from relevant personnel when difficulties arise in achieving allocated tasks

2.8 Identify factors affecting work requirements and take appropriate action within scope of own job role

2.9 Communicate appropriately with relevant personnel and the public during the completion of tasks

3. Review work performance

3.1 Seek feedback on work performance from supervisors and colleagues

3.2 Monitor and adjust work according to feedback obtained through supervision and comparison with established team and organisational standards

3.3 Identify and plan opportunities for improvement through discussions with colleagues

Required Skills and Knowledge

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for work activities

1.1 In consultation with relevant personnel, identify routine front of house tasks that need to be completed in relation to shows or performances

1.2 Check regularly with supervisor to identify additional tasks that need to be done and incorporate into work schedule as required

1.3 Plan and prioritise workload within allocated timeframes

2. Complete work tasks

2.1 Set air conditioning, heating and lighting to required levels in venues before, during and after shows

2.2 Turn front of house visual display and audio systems on and off as required

2.3 Complete tasks in relation to retail and catering services promptly and according to instructions

2.4 Check venue facilities and amenities regularly, and advise relevant personnel if matters are beyond scope of own job role

2.5 Follow health and safety and security procedures in relation to assigned tasks

2.6 Advise relevant personnel of security, health and safety or emergency issues that need attention

2.7 Use effective questioning to seek assistance from relevant personnel when difficulties arise in achieving allocated tasks

2.8 Identify factors affecting work requirements and take appropriate action within scope of own job role

2.9 Communicate appropriately with relevant personnel and the public during the completion of tasks

3. Review work performance

3.1 Seek feedback on work performance from supervisors and colleagues

3.2 Monitor and adjust work according to feedback obtained through supervision and comparison with established team and organisational standards

3.3 Identify and plan opportunities for improvement through discussions with colleagues

Evidence of the ability to:

organise and complete work activities in relation to routine front of house duties on at least two occasions

seek and act on feedback from supervisor about own job performance

work collaboratively.

Note: If a specific volume or frequency is not stated, then evidence must be provided for each of the above points at least once.

To complete the unit requirements safely and effectively, the individual must:

briefly explain the organisational procedures that apply to own front of house duties

outline the safety and security procedures relevant to front of house operations.