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Evidence Guide: CUAFOH202 - Usher patrons

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CUAFOH202 - Usher patrons

What evidence can you provide to prove your understanding of each of the following citeria?

Check and process tickets

  1. Check tickets or passes for validity and seating location, and process according to organisational procedures
  2. Take appropriate action should problems arise with tickets or passes
  3. Provide patrons with accurate auditorium information and information about special restrictions or requirements that apply
  4. Promptly refer issues beyond own level of responsibility to relevant personnel
Check tickets or passes for validity and seating location, and process according to organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take appropriate action should problems arise with tickets or passes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide patrons with accurate auditorium information and information about special restrictions or requirements that apply

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promptly refer issues beyond own level of responsibility to relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seat patrons

  1. Encourage patrons to enter location according to public announcements
  2. Manage queues so that patrons are seated efficiently and performances are not delayed
  3. Monitor crowd movement and take appropriate action to address problems
  4. Ensure the safety of patrons when directing or guiding them to seats
  5. Manage seating problems and take remedial action according to individual level of responsibility and organisational procedures
  6. Identify patrons with special needs and provide assistance to seat them at the most appropriate time for the comfort and convenience of all patrons
  7. Provide latecomers with accurate information on when they may be seated and assist them to their seats at the appropriate time
Encourage patrons to enter location according to public announcements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage queues so that patrons are seated efficiently and performances are not delayed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor crowd movement and take appropriate action to address problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure the safety of patrons when directing or guiding them to seats

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage seating problems and take remedial action according to individual level of responsibility and organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify patrons with special needs and provide assistance to seat them at the most appropriate time for the comfort and convenience of all patrons

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide latecomers with accurate information on when they may be seated and assist them to their seats at the appropriate time

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor entry in and out of auditoriums

  1. Close auditorium doors in time for performances, sessions or events and monitor state of doors according to organisational procedures and safety requirements
  2. Assist patrons to exit and re-enter auditorium safely as required
  3. Clear auditorium of patrons at the end of performance, session or event according to safety requirements and regulations
  4. Tidy and secure auditorium as required
Close auditorium doors in time for performances, sessions or events and monitor state of doors according to organisational procedures and safety requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist patrons to exit and re-enter auditorium safely as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clear auditorium of patrons at the end of performance, session or event according to safety requirements and regulations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tidy and secure auditorium as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Check and process tickets

1.1 Check tickets or passes for validity and seating location, and process according to organisational procedures

1.2 Take appropriate action should problems arise with tickets or passes

1.3 Provide patrons with accurate auditorium information and information about special restrictions or requirements that apply

1.4 Promptly refer issues beyond own level of responsibility to relevant personnel

2. Seat patrons

2.1 Encourage patrons to enter location according to public announcements

2.2 Manage queues so that patrons are seated efficiently and performances are not delayed

2.3 Monitor crowd movement and take appropriate action to address problems

2.4 Ensure the safety of patrons when directing or guiding them to seats

2.5 Manage seating problems and take remedial action according to individual level of responsibility and organisational procedures

2.6 Identify patrons with special needs and provide assistance to seat them at the most appropriate time for the comfort and convenience of all patrons

2.7 Provide latecomers with accurate information on when they may be seated and assist them to their seats at the appropriate time

3. Monitor entry in and out of auditoriums

3.1 Close auditorium doors in time for performances, sessions or events and monitor state of doors according to organisational procedures and safety requirements

3.2 Assist patrons to exit and re-enter auditorium safely as required

3.3 Clear auditorium of patrons at the end of performance, session or event according to safety requirements and regulations

3.4 Tidy and secure auditorium as required

Required Skills and Knowledge

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Check and process tickets

1.1 Check tickets or passes for validity and seating location, and process according to organisational procedures

1.2 Take appropriate action should problems arise with tickets or passes

1.3 Provide patrons with accurate auditorium information and information about special restrictions or requirements that apply

1.4 Promptly refer issues beyond own level of responsibility to relevant personnel

2. Seat patrons

2.1 Encourage patrons to enter location according to public announcements

2.2 Manage queues so that patrons are seated efficiently and performances are not delayed

2.3 Monitor crowd movement and take appropriate action to address problems

2.4 Ensure the safety of patrons when directing or guiding them to seats

2.5 Manage seating problems and take remedial action according to individual level of responsibility and organisational procedures

2.6 Identify patrons with special needs and provide assistance to seat them at the most appropriate time for the comfort and convenience of all patrons

2.7 Provide latecomers with accurate information on when they may be seated and assist them to their seats at the appropriate time

3. Monitor entry in and out of auditoriums

3.1 Close auditorium doors in time for performances, sessions or events and monitor state of doors according to organisational procedures and safety requirements

3.2 Assist patrons to exit and re-enter auditorium safely as required

3.3 Clear auditorium of patrons at the end of performance, session or event according to safety requirements and regulations

3.4 Tidy and secure auditorium as required

Evidence of the ability to:

check and process tickets and seat patrons efficiently for at least one performance or event

identify and resolve seating problems

provide assistance to people with special seating needs

interact with colleagues and members of the public in a polite and helpful manner.

Note: If a specific volume or frequency is not stated, then evidence must be provided for each of the above points at least once.

To complete the unit requirements safely and effectively, the individual must:

describe typical features or procedures in relation to:

assisting people with special needs to and from their seats

facilities and services available to people with special needs

information on tickets or passes

layout of auditoriums

seating configuration and related pricing categories

methods of crowd control

safety issues and regulations in relation to ushering patrons

carrying out security checks

ushering patrons.