NTISthis.com

Evidence Guide: CUAFOH301 - Provide seating and ticketing services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CUAFOH301 - Provide seating and ticketing services

What evidence can you provide to prove your understanding of each of the following citeria?

Maintain knowledge of venue facilities and performances

  1. Identify and access sources of current and accurate venue information
  2. Ensure full understanding of venue seating and ticketing arrangements, including consideration of issues affecting customers with special needs
  3. Record and store information for future use, according to organisational systems
Identify and access sources of current and accurate venue information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure full understanding of venue seating and ticketing arrangements, including consideration of issues affecting customers with special needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record and store information for future use, according to organisational systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to customer queries

  1. Provide accurate information on costs of ticket categories, including concessional rates and conditions of availability
  2. Provide accurate information on start and finish times in response to customer queries
  3. Provide information on facilities and services for customers with special needs, as required
  4. Advise customers on nature of seating, including location and viewing details
  5. Take account of special requests and customers with special needs when selecting seats
  6. Make appropriate recommendations for alternative or future performances, sessions or events as required
  7. Provide accurate and clear advice on refund and exchange policies and procedures
  8. Handle enquiries and sales in an efficient and polite manner, mindful of the need for speedy processing of requests at peak times
  9. Seek advice or assistance from colleagues as required
Provide accurate information on costs of ticket categories, including concessional rates and conditions of availability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide accurate information on start and finish times in response to customer queries

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information on facilities and services for customers with special needs, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise customers on nature of seating, including location and viewing details

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take account of special requests and customers with special needs when selecting seats

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make appropriate recommendations for alternative or future performances, sessions or events as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide accurate and clear advice on refund and exchange policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle enquiries and sales in an efficient and polite manner, mindful of the need for speedy processing of requests at peak times

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek advice or assistance from colleagues as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Issue tickets

  1. Check that required equipment and materials are available and operational before beginning ticket issue
  2. Issue tickets and receipts according to organisational procedures and ticketing system
  3. Check tickets before providing them to customers and reconfirm details with customers
Check that required equipment and materials are available and operational before beginning ticket issue

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Issue tickets and receipts according to organisational procedures and ticketing system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check tickets before providing them to customers and reconfirm details with customers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain online booking systems

  1. Load performance session and venue seating data into ticketing software system
  2. Monitor the currency of information about events and productions and update as required
  3. Respond to queries received through online booking systems and refer issues beyond scope of own job role to relevant personnel
Load performance session and venue seating data into ticketing software system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor the currency of information about events and productions and update as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to queries received through online booking systems and refer issues beyond scope of own job role to relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain knowledge of venue facilities and performances

1.1 Identify and access sources of current and accurate venue information

1.2 Ensure full understanding of venue seating and ticketing arrangements, including consideration of issues affecting customers with special needs

1.3 Record and store information for future use, according to organisational systems

2. Respond to customer queries

2.1 Provide accurate information on costs of ticket categories, including concessional rates and conditions of availability

2.2 Provide accurate information on start and finish times in response to customer queries

2.3 Provide information on facilities and services for customers with special needs, as required

2.4 Advise customers on nature of seating, including location and viewing details

2.5 Take account of special requests and customers with special needs when selecting seats

2.6 Make appropriate recommendations for alternative or future performances, sessions or events as required

2.7 Provide accurate and clear advice on refund and exchange policies and procedures

2.8 Handle enquiries and sales in an efficient and polite manner, mindful of the need for speedy processing of requests at peak times

2.9 Seek advice or assistance from colleagues as required

3. Issue tickets

3.1 Check that required equipment and materials are available and operational before beginning ticket issue

3.2 Issue tickets and receipts according to organisational procedures and ticketing system

3.3 Check tickets before providing them to customers and reconfirm details with customers

4. Maintain online booking systems

4.1 Load performance session and venue seating data into ticketing software system

4.2 Monitor the currency of information about events and productions and update as required

4.3 Respond to queries received through online booking systems and refer issues beyond scope of own job role to relevant personnel

Required Skills and Knowledge

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain knowledge of venue facilities and performances

1.1 Identify and access sources of current and accurate venue information

1.2 Ensure full understanding of venue seating and ticketing arrangements, including consideration of issues affecting customers with special needs

1.3 Record and store information for future use, according to organisational systems

2. Respond to customer queries

2.1 Provide accurate information on costs of ticket categories, including concessional rates and conditions of availability

2.2 Provide accurate information on start and finish times in response to customer queries

2.3 Provide information on facilities and services for customers with special needs, as required

2.4 Advise customers on nature of seating, including location and viewing details

2.5 Take account of special requests and customers with special needs when selecting seats

2.6 Make appropriate recommendations for alternative or future performances, sessions or events as required

2.7 Provide accurate and clear advice on refund and exchange policies and procedures

2.8 Handle enquiries and sales in an efficient and polite manner, mindful of the need for speedy processing of requests at peak times

2.9 Seek advice or assistance from colleagues as required

3. Issue tickets

3.1 Check that required equipment and materials are available and operational before beginning ticket issue

3.2 Issue tickets and receipts according to organisational procedures and ticketing system

3.3 Check tickets before providing them to customers and reconfirm details with customers

4. Maintain online booking systems

4.1 Load performance session and venue seating data into ticketing software system

4.2 Monitor the currency of information about events and productions and update as required

4.3 Respond to queries received through online booking systems and refer issues beyond scope of own job role to relevant personnel

Evidence of the ability to:

provide accurate seating and ticketing advice in response to customer requests

use standard ticketing systems to issue tickets for at least two events or performances

interact in a helpful and positive manner with colleagues and members of the public.

Note: If a specific volume or frequency is not stated, then evidence must be provided for each of the above points at least once.

To complete the unit requirements safely and effectively, the individual must:

outline the main features of ticketing systems used by venues and where information about venue facilities and ticketing systems can usually be found

list and briefly describe different types and styles of performances, sessions or events offered by venues

list and describe the facilities and services typically available to people with special needs

explain the procedures and systems for determining availability of tickets

explain the payment, refund and exchange procedures.