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Evidence Guide: CUAFOH302 - Monitor entry to venues

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CUAFOH302 - Monitor entry to venues

What evidence can you provide to prove your understanding of each of the following citeria?

Monitor and maintain access to venues

  1. Check items associated with access to venues before customers arrive to ensure functionality
  2. Control access to venue areas according to organisational procedures, complying at all times with specific safety and security regulations
  3. Check areas regularly for safety and comfort of customers
  4. When monitoring restricted access areas, check identification and allow only authorised personnel to enter
  5. Restrict access to auditorium until clearance is obtained
Check items associated with access to venues before customers arrive to ensure functionality

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Control access to venue areas according to organisational procedures, complying at all times with specific safety and security regulations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check areas regularly for safety and comfort of customers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

When monitoring restricted access areas, check identification and allow only authorised personnel to enter

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Restrict access to auditorium until clearance is obtained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor crowds

  1. Identify the maximum number of customers areas can accommodate
  2. Control queues firmly and courteously
  3. Monitor crowd size to ensure that maximum numbers are not exceeded
  4. Request that customers surrender restricted items and confiscate them, if necessary, according to organisational procedures
  5. Identify problems or conflict promptly and take action to rectify or refer to relevant personnel
  6. Monitor crowd behaviour and promptly report problems to appropriate personnel
  7. Communicate with colleagues and customers in a courteous manner at all times
Identify the maximum number of customers areas can accommodate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Control queues firmly and courteously

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor crowd size to ensure that maximum numbers are not exceeded

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Request that customers surrender restricted items and confiscate them, if necessary, according to organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify problems or conflict promptly and take action to rectify or refer to relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor crowd behaviour and promptly report problems to appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate with colleagues and customers in a courteous manner at all times

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete post-event procedures

  1. Complete post-event check of items associated with access to venues, and report faults or technical issues that need to be addressed prior to next event
  2. Complete workplace documentation as required
  3. Seek feedback on own work performance to identify areas for future improvement
Complete post-event check of items associated with access to venues, and report faults or technical issues that need to be addressed prior to next event

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete workplace documentation as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek feedback on own work performance to identify areas for future improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Monitor and maintain access to venues

1.1 Check items associated with access to venues before customers arrive to ensure functionality

1.2 Control access to venue areas according to organisational procedures, complying at all times with specific safety and security regulations

1.3 Check areas regularly for safety and comfort of customers

1.4 When monitoring restricted access areas, check identification and allow only authorised personnel to enter

1.5 Restrict access to auditorium until clearance is obtained

2. Monitor crowds

2.1 Identify the maximum number of customers areas can accommodate

2.2 Control queues firmly and courteously

2.3 Monitor crowd size to ensure that maximum numbers are not exceeded

2.4 Request that customers surrender restricted items and confiscate them, if necessary, according to organisational procedures

2.5 Identify problems or conflict promptly and take action to rectify or refer to relevant personnel

2.6 Monitor crowd behaviour and promptly report problems to appropriate personnel

2.7 Communicate with colleagues and customers in a courteous manner at all times

3. Complete post-event procedures

3.1 Complete post-event check of items associated with access to venues, and report faults or technical issues that need to be addressed prior to next event

3.2 Complete workplace documentation as required

3.3 Seek feedback on own work performance to identify areas for future improvement

Required Skills and Knowledge

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Monitor and maintain access to venues

1.1 Check items associated with access to venues before customers arrive to ensure functionality

1.2 Control access to venue areas according to organisational procedures, complying at all times with specific safety and security regulations

1.3 Check areas regularly for safety and comfort of customers

1.4 When monitoring restricted access areas, check identification and allow only authorised personnel to enter

1.5 Restrict access to auditorium until clearance is obtained

2. Monitor crowds

2.1 Identify the maximum number of customers areas can accommodate

2.2 Control queues firmly and courteously

2.3 Monitor crowd size to ensure that maximum numbers are not exceeded

2.4 Request that customers surrender restricted items and confiscate them, if necessary, according to organisational procedures

2.5 Identify problems or conflict promptly and take action to rectify or refer to relevant personnel

2.6 Monitor crowd behaviour and promptly report problems to appropriate personnel

2.7 Communicate with colleagues and customers in a courteous manner at all times

3. Complete post-event procedures

3.1 Complete post-event check of items associated with access to venues, and report faults or technical issues that need to be addressed prior to next event

3.2 Complete workplace documentation as required

3.3 Seek feedback on own work performance to identify areas for future improvement

Evidence of the ability to:

monitor entry to a venue by patrons on at least two occasions in line with venue procedures

effectively communicate with crowds and quickly resolve conflicts as they arise

work effectively in a team environment.

Note: If a specific volume or frequency is not stated, then evidence must be provided for each of the above points at least once.

To complete the unit requirements the individual must:

describe typical venue policies and procedures in relation to restricted items, and security and monitoring

provide examples of work health and safety issues and regulations in relation to crowd control

provide examples of protocols for contacting emergency or security services, including local contacts

describe typical formats for identification worn by those associated with performances, sessions or events.