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Evidence Guide: CUEFOH04C - Usher patrons

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CUEFOH04C - Usher patrons

What evidence can you provide to prove your understanding of each of the following citeria?

Check and process tickets

  1. Check tickets/passes for validity and seating location and process in accordance with organisational procedures
  2. Take appropriate action should any problems arise with tickets/passes
  3. Provide patrons with accurate auditorium information and advise if any special restrictions or requirements apply
  4. Refer issues beyond own level of responsibility to the appropriate person
Check tickets/passes for validity and seating location and process in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take appropriate action should any problems arise with tickets/passes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide patrons with accurate auditorium information and advise if any special restrictions or requirements apply

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer issues beyond own level of responsibility to the appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seat patrons

  1. Encourage patrons to enter the appropriate location in accordance with public announcements
  2. Deal with queues to ensure that patrons are seated efficiently and quickly and that the performance is not delayed
  3. Monitor crowd movement and take appropriate action to address problems
  4. Direct patrons to their seat location or guide patrons to seats, ensuring their safety
  5. Deal with any seating problems, take remedial action according to individual level of responsibility and enterprise procedures
  6. Identify patrons with special needs and provide special assistance to seat them at the most appropriate time for the comfort and convenience of all patrons
  7. Provide latecomers with accurate information on when they may be seated and assist them to their seats at the appropriate time
  8. Observe safety requirements and regulations at all times in accordance with organisational procedures
Encourage patrons to enter the appropriate location in accordance with public announcements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with queues to ensure that patrons are seated efficiently and quickly and that the performance is not delayed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor crowd movement and take appropriate action to address problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Direct patrons to their seat location or guide patrons to seats, ensuring their safety

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with any seating problems, take remedial action according to individual level of responsibility and enterprise procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify patrons with special needs and provide special assistance to seat them at the most appropriate time for the comfort and convenience of all patrons

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide latecomers with accurate information on when they may be seated and assist them to their seats at the appropriate time

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe safety requirements and regulations at all times in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor entry to and from the auditorium

  1. Close auditorium doors in time for the performance/session/event and continually monitor
  2. Assist any patrons to safely exit and re-enter the auditorium at appropriate times
  3. Clear the auditorium of patrons at the conclusion of the performance/session/event in accordance with safety requirements and regulations
  4. Tidy and/or clean the auditorium and secure, as required
Close auditorium doors in time for the performance/session/event and continually monitor

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist any patrons to safely exit and re-enter the auditorium at appropriate times

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clear the auditorium of patrons at the conclusion of the performance/session/event in accordance with safety requirements and regulations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tidy and/or clean the auditorium and secure, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The following evidence is critical to the judgement of competence in this unit:

ability to check and process tickets and seat patrons customers efficiently

ability to identify and resolve seating problems

provision of special assistance to those people who have special seating needs

knowledge of typical procedures used for ushering patrons.

Context of and specific resources for assessment

The assessment context must provide for:

the ushering of patrons within an operational venue environment, e.g. a cinema, live theatre, conference centre

interaction with and involvement of a customer group to be seated and to whom special assistance can be provided

provision of multiple types of assistance to ensure varying customer needs can be met.

Method of assessment

Assessment may incorporate a range of methods to assess practical skills and the application of essential underpinning knowledge, and might include:

direct observation of the candidate ushering patrons within a venue

direct observation of the candidate providing special services to those people who have special needs

role plays to assess ability to resolve seating problems

written or oral questions and tests to assess knowledge of the auditorium, seating layout and procedures, e.g. safety and security, special needs procedures

review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.

Assessment methods should closely reflect workplace demands and the needs of particular groups (e.g. people with disabilities, and people who may have literacy or numeracy difficulties such as speakers of languages other than English, remote communities and those with interrupted schooling).

Guidance information for assessment

Assessment of this unit requires access to:

a venue where performances/cinema sessions/events take place

tickets/passes.

Required Skills and Knowledge

Required skills

methods of crowd control

literacy skills sufficient to read and interpret tickets

numeracy skills sufficient to count tickets, seats

Required knowledge

formats and features of tickets as appropriate to the organisation or industry sector

typical procedures for ushering patrons

layout of the auditorium (all entrances, exits)

seating configuration of the auditorium and various pricing categories

performances/session/event times (start, conclusion, intermission)

special seating facilities and services available to people with special needs

procedures for assisting people with specials needs to and from their seats

procedures for late admissions

safety issues and regulations particularly in relation to the ushering of patrons

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Processing tickets may include:

collecting whole tickets

tearing ticket stubs and returning main portion to patron

tearing tickets

Auditorium information provided to patrons may include:

correct entrance for particular seats

exit points for the auditorium

location of seats

Special restrictions or requirements may include:

exiting via an exit point

no entry or return entry to the venue once the performance has commenced

no intermission

non use of audio or camera recording equipment inside the venue

Problems with tickets may include:

patron is using a concessional ticket/pass to which they are not entitled

tickets are for a past or future performance/session

Seating problems may include:

broken seats

patrons have impaired vision due to height and require booster cushions

patrons moving onto seats which are of a higher price to which they are not entitled

patrons sitting in incorrect seats

Providing special assistance to seat those with special needs may involve:

adjusting walking pace to that of a less mobile person to ensure their safe arrival at seat location

physical guiding of visually impaired patrons

providing extra verbal instruction to less mobile persons about presence of stairs, steps, steepness of slope, availability of handrails

pushing or guiding wheelchairs