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Evidence Guide: CULINS402A - Obtain information from external and networked sources

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CULINS402A - Obtain information from external and networked sources

What evidence can you provide to prove your understanding of each of the following citeria?

Determine customer information needs

  1. Determine and confirm exact nature of information needs with customer
  2. Discuss options for satisfying requests with customer, taking into account any specific requirements
  3. Where appropriate, keep customer informed of progress of delivery
  4. Recommend alternative options to fulfil customer information needs as required
Determine and confirm exact nature of information needs with customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss options for satisfying requests with customer, taking into account any specific requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where appropriate, keep customer informed of progress of delivery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend alternative options to fulfil customer information needs as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify details of required information resources

  1. Verify bibliographic and other relevant details sufficient to locate required information resources
  2. Check availability of required information from external or networked sources
Verify bibliographic and other relevant details sufficient to locate required information resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check availability of required information from external or networked sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Search external and networked sources

  1. Complete information search based on knowledge of appropriate external and networked sources
  2. Check availability of information resources from external and networked sources by searching their library catalogues for items already held, and electronic databases
  3. Verify knowledge of reciprocal interlibrary lending networks and document delivery systems and services to source required information
  4. Seek assistance from colleagues to locate unusual or difficult to locate information
Complete information search based on knowledge of appropriate external and networked sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check availability of information resources from external and networked sources by searching their library catalogues for items already held, and electronic databases

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify knowledge of reciprocal interlibrary lending networks and document delivery systems and services to source required information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance from colleagues to locate unusual or difficult to locate information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain and return information

  1. Complete and despatch requests to external sources using organisational standards, systems and procedures
  2. Monitor requests to external sources and take follow-up action as required
  3. Check the condition of information resources received from external sources and confirm that they meet customer needs
  4. Monitor receipt of electronic documents and present to customers using approved delivery methods
  5. Ensure compliance with copyright legislation in relation to supply of photocopied or electronic documents
  6. Take action to recall material, where required, and return it to provider in the required condition
  7. Inform provider of difficulties in relation to return of material and take action
Complete and despatch requests to external sources using organisational standards, systems and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor requests to external sources and take follow-up action as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check the condition of information resources received from external sources and confirm that they meet customer needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor receipt of electronic documents and present to customers using approved delivery methods

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure compliance with copyright legislation in relation to supply of photocopied or electronic documents

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action to recall material, where required, and return it to provider in the required condition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform provider of difficulties in relation to return of material and take action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

communicate effectively and efficiently with customers

apply well-developed information literacy skills

use external sources and bibliographic tools, including electronic sources, to obtain different types of information

search external sources effectively to meet a range of different information needs.

Context of and specific resources for assessment

Assessment must ensure:

use of industry-current systems and technologies to access external information sources

access to relevant policies, procedures and documents concerning access to external sources of information.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance

evaluation of information sourced from external and networked sources by the candidate in terms of suitability to meet the identified need

evaluation of candidate’s response to problemsolving exercises to assess ability to respond to different information needs

verbal or written questioning to assess knowledge of external information sources.

Assessment methods should closely reflect workplace demands and the needs of particular client groups (consider the requirements of different age groups, clients with English as a second language, clients with disabilities, remote library users, etc.).

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

CUECOR03B Provide quality service to customers

CULINS401A Assist customers to access information.

Required Skills and Knowledge

Required skills

communication and teamwork skills to:

clarify information needs with customers

liaise with external and networked sources about the provision of information resources

work collaboratively with and seek assistance from colleagues

initiative and enterprise skills to find the most efficient and effective way of responding to a broad range of information requests from customers

problem-solving skills to coordinate processes for obtaining difficult to access information in a timely manner

research skills to source information from external and networked sources

self-management skills to:

prioritise work tasks and meet deadlines

project a professional image when dealing with customers

technology skills to:

use current information services industry technology

conduct a wide range of information searches from multiple sources and in a variety of formats.

Required knowledge

components of bibliographic records

copyright, moral rights and intellectual property legislation and issues that apply to interlibrary loans and document supply

document delivery services and options, including for electronic formats

external sources of information

information services networks that facilitate access to external sources

interlibrary lending policies and standards, such as the Australian Interlibrary Resource Sharing (ILRS) code

range of available information sources for print and electronic materials

range of available interlibrary lending networks and document delivery services and organisations

search strategies for external and networked sources.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Customers may be:

business organisations

external or internal

members of the public

other information services providers, which could be:

international

interstate

local

registered borrowers.

Specific requirementsmay relate to:

cost

delivery

format

number of copies

timeframes.

Bibliographic and other relevant details may include:

basic components of bibliographic records, such as:

author

International Standard Book Number (ISBN)

International Standard Serial Number (ISSN)

print and electronic publication formats

publication details

title

delivery options

costs

library statements of holdings contained within catalogue records

location details and symbols.

Information search may include searching:

Australian National Bibliographic Database (ANBD) via Libraries Australia or Trove

electronic databases accessed through paid subscription

other library catalogue

own library catalogue

own library network for reciprocal borrowing.

Unusual or difficult to locate information may include:

complex or specialised information only accessible from other organisations

foreign language materials

items held in specialist external collections

items not held with collections

out of print materials.

External sources may include:

commercial document supply services

electronic databases to which the organisation subscribes or has free access

information sources, such as:

commercial vendors

companies

organisations

societies

libraries, museums, galleries and information services organisations in Australia and overseas

vendors or aggregators of electronic databases.