The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Establish and confirm customer information request/need |
|
Completed |
Evidence:
|
Interview customers to determine and confirm details of the information need |
|
Completed |
Evidence:
|
Discuss options for satisfying the request with the customer including, where relevant, cost and timeframes for delivery |
|
Completed |
Evidence:
|
Where appropriate, keep customers informed of progress of delivery and, if necessary, recommend alternative options to fulfil the information need |
|
Completed |
Evidence:
|
Determine details of required information resources |
|
Completed |
Evidence:
|
Determine accurate bibliographic and other relevant details of the required information sufficient to locate resources |
|
Completed |
Evidence:
|
Keep customers informed of progress or provide accurate advice on alternative document delivery options |
|
Completed |
Evidence:
|
Identify and agree delivery requirements taking into account customer needs |
|
Completed |
Evidence:
|
Identify any other customer requirements in relation to required information and take appropriate action |
|
Completed |
Evidence:
|
Search external and networked sources |
|
Completed |
Evidence:
|
Complete information search based on knowledge of appropriate external and networked sources, including those used for commonly requested material |
|
Completed |
Evidence:
|
Develop, maintain and access professional/business networks and links with other information sources to facilitate location of required information/material |
|
Completed |
Evidence:
|
Identify and implement appropriate, logical and reasonable search strategies to locate unusual or difficult to locate information |
|
Completed |
Evidence:
|
Obtain and return information |
|
Completed |
Evidence:
|
Make accurate and complete requests to external sources in accordance with organisational standards and procedures |
|
Completed |
Evidence:
|
Monitor requests to external sources and take follow-up action as required |
|
Completed |
Evidence:
|
Check information/material received from external sources for its relevance to customer needs and for its condition, and take appropriate follow-up action |
|
Completed |
Evidence:
|
Take action to recall material, where required, and return it to provider, in the required condition, in accordance with established procedures or prior arrangements |
|
Completed |
Evidence:
|
Inform provider of any difficulties in relation to return of material and take appropriate action |
|
Completed |
Evidence:
|